Tuesday morning Dec 10. Going through the drive through. Person taking the order did not know the difference between mac griddle or mac muffin. They should really know the difference.
Atmosphere: 4
Food: 4
Service: 1
Khloe
Terrible service. The staff even not familiar with the menus. Last time the same terrible. Wait for almost 40 minutes, the burger is cold. The muffin is totally burned.
DK
I placed an order through the app and went in the drive through, it takes about 10 mins just to get to the speaker box, I get a voice that says please wait a moment. Not a problem. Only they never came back. I waited another 15 mins before someone came back on the speaker. The people behind me in line backed up and went to the other speaker and they took their order first, I kept asking if anyone was there and nobody answered. I kept getting blocked in over and over again. I counted 5 cars behind me that backed up and got to order before me. The woman behind me felt bad for me because she waited about 5 mins less than me, and she was frustrated as well and got to order before me. She told them I was waiting at the other speaker. 2 mins later I finally got someone and they finally got my mobile order code. I then had to wait another 10/15 mins to get to the 2nd window. They gave me my drink at 12:22, but i didnt get my full order until 12:25. They said they have only 2 people working tonight and they were sorry. The woman was kind, but I waited nearly 35/40 minutes to go through a drive thru. On top of that my burgers were put together wrong and messy. Soggy fries. I'm very disappointed. Also I had a game day burger discount that disappeared when I got to the front but since i ordered at 11:45pm and got to the till at 12:25am and had to pay full price for the messy mcchicken. I usually put up with alot but this is unacceptable. I wasted like 5/10$ in gas alone for waiting for so long.
Atmosphere: 1
Food: 1
Service: 1
Larry Knudsen
Staff helpful.
Atmosphere: 5
Food: 5
Service: 5
Eric Dunn (TDC)
Last few times I've been they tend to get my order wrong. Eating in I noticed too it was very messy, hard to find a clean table. There's also lots of homeless people hanging around that just make it look very dingy. Playroom can be nice for kids, but with all those bums hanging around I'd rather not chance it. Steer clear until they get their act together.
Atmosphere: 2
Food: 3
Service: 1
Jami L
This McDonald’s was the most disgustingly dirty place I have ever been into. The woman’s washroom was absolutely disgusting., the counter was disgustingly dirty. Hubby and I just walked out.
Atmosphere: 1
Food: 1
Service: 1
Nicole Mullin
Clean your kids area, absolutely disgusting with vulgar word(s) written in the children’s tubes.
Kid-friendliness: TRASH.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quarter Pounder with Cheese
yigit çelik
I placed my order from the foot operated vending machine inside and asked for it to be delivered to my desk. We waited for 15 minutes and the customer service there was shouting my order number. I asked for it to my table. My table number is written on the receipt. Despite that, they did not bring my order. And it did not happen once. This is the 3rd time I have had this bad experience. If they do not want to do their job, they can say so.
Atmosphere: 2
Food: 3
Service: 1
frank mcfadden
Im 60 my whole life have always gone to McDonald's and have burgers and fries and we have pepper , ketchup with vinegar for the fries you take away the ridiculous paper bag policy now no vinegar for the fries the price had sky rocketed for meal lets cut corners 17.00 for one big mac and 2 lg fries no bag and this will backfire penny pinching
Atmosphere: 5
Food: 5
Samuel Lau
Modern McDonald's with an indoor playground. The self-serve fountain is not refillable. It's right across the street from West Edmonton Mall. Our fries were very stale. Overall, a below average McDonald's experience.
We went inside to dine in, but as we enter the store smells awful. So we decided to eat in the parking. Food was ok, fries not that fresh anymore and nothing special about the service.
Atmosphere: 1
Food: 2
Service: 2
Jessie Johnston
this mcdonald’s had the most terrible service. they could not hear anything we were saying and they made us pay for something we didn’t order which was 10 MORE DOLLARS and took more time that was necessary making us sitting in our car for almost 5 minutes for the refund DO NOT COME
Atmosphere: 1
Food: 1
Service: 1
Jagdeep Singh
I ordered decaf coffee they just add water in normal coffee and serve. It happened at different locations.
Atmosphere: 4
Food: 2
Service: 2
Doug W
Just went to this McDonald’s to get my family and myself some breakfast. I ordered a couple breakfast sandwich meals, 2 packs of Mc chicken sauce and then used a monopoly coupon for a free apple pie. When I got home and looked in the bag one of my breakfast sandwich’s (sausage and egg McMuffin) had both monopoly pieces tore off of it while all the other sandwiches still had theirs, they didn’t give me my mc chicken sauce but instead put ketchup in the bag. and they didn’t give me my free apple pie but took my monopoly piece for it. We were a little disappointed this morning.
Atmosphere: 2
Food: 1
Service: 2
Slava Aronoff
Had to repeat my order 4 times still got it wrong and disappointed in the over cooked food.
Tuesday morning Dec 10. Going through the drive through. Person taking the order did not know the difference between mac griddle or mac muffin. They should really know the difference.
Atmosphere: 4
Food: 4
Service: 1
Terrible service. The staff even not familiar with the menus. Last time the same terrible. Wait for almost 40 minutes, the burger is cold. The muffin is totally burned.
I placed an order through the app and went in the drive through, it takes about 10 mins just to get to the speaker box, I get a voice that says please wait a moment. Not a problem. Only they never came back. I waited another 15 mins before someone came back on the speaker. The people behind me in line backed up and went to the other speaker and they took their order first, I kept asking if anyone was there and nobody answered. I kept getting blocked in over and over again. I counted 5 cars behind me that backed up and got to order before me. The woman behind me felt bad for me because she waited about 5 mins less than me, and she was frustrated as well and got to order before me. She told them I was waiting at the other speaker. 2 mins later I finally got someone and they finally got my mobile order code. I then had to wait another 10/15 mins to get to the 2nd window. They gave me my drink at 12:22, but i didnt get my full order until 12:25. They said they have only 2 people working tonight and they were sorry. The woman was kind, but I waited nearly 35/40 minutes to go through a drive thru. On top of that my burgers were put together wrong and messy. Soggy fries. I'm very disappointed. Also I had a game day burger discount that disappeared when I got to the front but since i ordered at 11:45pm and got to the till at 12:25am and had to pay full price for the messy mcchicken. I usually put up with alot but this is unacceptable. I wasted like 5/10$ in gas alone for waiting for so long.
Atmosphere: 1
Food: 1
Service: 1
Staff helpful.
Atmosphere: 5
Food: 5
Service: 5
Last few times I've been they tend to get my order wrong. Eating in I noticed too it was very messy, hard to find a clean table. There's also lots of homeless people hanging around that just make it look very dingy. Playroom can be nice for kids, but with all those bums hanging around I'd rather not chance it. Steer clear until they get their act together.
Atmosphere: 2
Food: 3
Service: 1
This McDonald’s was the most disgustingly dirty place I have ever been into. The woman’s washroom was absolutely disgusting., the counter was disgustingly dirty. Hubby and I just walked out.
Atmosphere: 1
Food: 1
Service: 1
Clean your kids area, absolutely disgusting with vulgar word(s) written in the children’s tubes.
Kid-friendliness: TRASH.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quarter Pounder with Cheese
I placed my order from the foot operated vending machine inside and asked for it to be delivered to my desk. We waited for 15 minutes and the customer service there was shouting my order number. I asked for it to my table. My table number is written on the receipt. Despite that, they did not bring my order. And it did not happen once. This is the 3rd time I have had this bad experience. If they do not want to do their job, they can say so.
Atmosphere: 2
Food: 3
Service: 1
Im 60 my whole life have always gone to McDonald's and have burgers and fries and we have pepper , ketchup with vinegar for the fries you take away the ridiculous paper bag policy now no vinegar for the fries the price had sky rocketed for meal lets cut corners 17.00 for one big mac and 2 lg fries no bag and this will backfire penny pinching
Atmosphere: 5
Food: 5
Modern McDonald's with an indoor playground. The self-serve fountain is not refillable. It's right across the street from West Edmonton Mall. Our fries were very stale. Overall, a below average McDonald's experience.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
We went inside to dine in, but as we enter the store smells awful. So we decided to eat in the parking. Food was ok, fries not that fresh anymore and nothing special about the service.
Atmosphere: 1
Food: 2
Service: 2
this mcdonald’s had the most terrible service. they could not hear anything we were saying and they made us pay for something we didn’t order which was 10 MORE DOLLARS and took more time that was necessary making us sitting in our car for almost 5 minutes for the refund DO NOT COME
Atmosphere: 1
Food: 1
Service: 1
I ordered decaf coffee they just add water in normal coffee and serve.
It happened at different locations.
Atmosphere: 4
Food: 2
Service: 2
Just went to this McDonald’s to get my family and myself some breakfast. I ordered a couple breakfast sandwich meals, 2 packs of Mc chicken sauce and then used a monopoly coupon for a free apple pie. When I got home and looked in the bag one of my breakfast sandwich’s (sausage and egg McMuffin) had both monopoly pieces tore off of it while all the other sandwiches still had theirs, they didn’t give me my mc chicken sauce but instead put ketchup in the bag. and they didn’t give me my free apple pie but took my monopoly piece for it. We were a little disappointed this morning.
Atmosphere: 2
Food: 1
Service: 2
Had to repeat my order 4 times still got it wrong and disappointed in the over cooked food.
Atmosphere: 2
Food: 2
Service: 2
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