I had a very disappointing experience with New Streets of India. I placed an order through Uber Eats and received naan that was completely burnt — not just slightly overcooked. I called the restaurant to inform them and expected a simple apology or some kind of polite resolution.
Instead, the girl who answered the phone was extremely rude and dismissive. Rather than acknowledging the mistake, she told me I could only get fresh naan if I returned the burnt ones. How is that even possible when the food was delivered through Uber Eats? Am I supposed to drive all the way back just to return burnt bread?
The tone she used was completely unprofessional — no apology, no understanding, just attitude and poor customer service. Mistakes can happen in any restaurant, but how you treat your customers when they raise concerns makes all the difference. In this case, the response was shockingly bad.
I’m honestly surprised by how poorly this was handled. I’ve supported many local restaurants, but this kind of treatment is unacceptable. I will definitely not be ordering from them again and wouldn’t recommend them to anyone who expects decent food quality and respectful service
But what happened next was even more disturbing.
After I posted a review about the incident, the owner of the restaurant personally called me — not to apologize, but to argue, yell, and intimidate us over the phone. He showed no professionalism whatsoever and acted aggressively, almost threatening us for leaving an honest review. I’ve never experienced such behavior from a business owner before.
It’s extremely disappointing to see a local restaurant treat customers this way. Burnt food is one thing — that can happen. But harassing a customer for speaking up is completely unacceptable. I do not feel safe supporting or ordering from this place again, and I would not recommend it to anyone who values respectful service.
Emma MacKenzie
One way to run a scam is putting the special offer and not honouring it. When I asked cashier she was like it is not available with appetizers lmao 🤣🤣 what a joke this establishment is. FYI for an owner; Take the stupid sign down so customers are not blindsided. I come here for food often but not happening now.
Deepak kumar
I’m extremely disappointed with this restaurant. The food is often stale and prepared in unhygienic conditions. It’s shocking that despite other locations already being shut down for similar issues, they continue the same careless practices here.
What’s even worse is how they exploit international students — forcing them into LMIA contracts and then paying only $2000/month for 6 full days of work a week. This is completely unfair and unethical. No proper pay, no respect for labour laws, and zero regard for food safety.
I hope the authorities take strict action before more people fall sick or get exploited here. Avoid this place at all costs.
Tejinder Kaur
Worst order Very disappointing
Anita Simaganis
I used to be amazon delivery (loved it) but this is the place id stop of a healthy $8 pirantha
Amrit Gill
We had such a wonderful experience at the sweet shop, all thanks to Vandana’s outstanding service! She went above and beyond by offering us a discount, giving us a little extra food, and even kindly not charging for one of the items my niece really wanted. Her generosity and warm attitude made our visit so special. Thank you, Vandana, for your kindness — we’ll definitely be back!
H K
Tasty food ,good services.
Harman Manan
Worst customer service, girl working at front doesn’t bother to great u… to hell with greetings she won’t bother to say thanks or say welcome when u say thanks… Bro when someone is being nice to u, be nice to that person… koi free ch food de k tu ehsaan nhi kr rhi mere te… god knows if their management changed or something they r going down and down every day… this place was my favourite go to place back in 2018-2019 but no, probably won’t order again…
Atmosphere: 1
Food: 2
Service: 1
Pranshu Gupta
Their veg thali and live jalebi concept is awesome.
Atmosphere: 5
Food: 5
Service: 5
AMANDEEP KAUR
Worst customer service ever We asked for pani puri to be served on table And the lady on the front desk directly refused it and she was extremely rude arrogant Never gonna visit this place
I tried pani puri and it was served by simran and she is very nice.
Atmosphere: 4
Food: 4
Service: 5
diljot singh
Best golgappa and best customer service by simran
Atmosphere: 5
Food: 5
Service: 5
Gurjot Singh
Simran bhenn was amazing serving gol-gappas. she was extremely humble and was asking again if they need any change in spices or so. overall good experience
Food: 5
Service: 5
Harleen Kaur
We just had golgappas at the live stall … tgey were yumm same as of back india and the server named simran was very kind and cooperative with us… ✨✨✨✨
Atmosphere: 4
Food: 5
Service: 5
Karim
Ordered homestyle curry and instead of having an actual recipe for it or making it from scratch they reuse unsold chicken tikka and throw in some oily laced tomato curry.
I had a very disappointing experience with New Streets of India. I placed an order through Uber Eats and received naan that was completely burnt — not just slightly overcooked. I called the restaurant to inform them and expected a simple apology or some kind of polite resolution.
Instead, the girl who answered the phone was extremely rude and dismissive. Rather than acknowledging the mistake, she told me I could only get fresh naan if I returned the burnt ones. How is that even possible when the food was delivered through Uber Eats? Am I supposed to drive all the way back just to return burnt bread?
The tone she used was completely unprofessional — no apology, no understanding, just attitude and poor customer service. Mistakes can happen in any restaurant, but how you treat your customers when they raise concerns makes all the difference. In this case, the response was shockingly bad.
I’m honestly surprised by how poorly this was handled. I’ve supported many local restaurants, but this kind of treatment is unacceptable. I will definitely not be ordering from them again and wouldn’t recommend them to anyone who expects decent food quality and respectful service
But what happened next was even more disturbing.
After I posted a review about the incident, the owner of the restaurant personally called me — not to apologize, but to argue, yell, and intimidate us over the phone. He showed no professionalism whatsoever and acted aggressively, almost threatening us for leaving an honest review. I’ve never experienced such behavior from a business owner before.
It’s extremely disappointing to see a local restaurant treat customers this way. Burnt food is one thing — that can happen. But harassing a customer for speaking up is completely unacceptable. I do not feel safe supporting or ordering from this place again, and I would not recommend it to anyone who values respectful service.
One way to run a scam is putting the special offer and not honouring it. When I asked cashier she was like it is not available with appetizers lmao 🤣🤣 what a joke this establishment is. FYI for an owner; Take the stupid sign down so customers are not blindsided. I come here for food often but not happening now.
I’m extremely disappointed with this restaurant. The food is often stale and prepared in unhygienic conditions. It’s shocking that despite other locations already being shut down for similar issues, they continue the same careless practices here.
What’s even worse is how they exploit international students — forcing them into LMIA contracts and then paying only $2000/month for 6 full days of work a week. This is completely unfair and unethical. No proper pay, no respect for labour laws, and zero regard for food safety.
I hope the authorities take strict action before more people fall sick or get exploited here. Avoid this place at all costs.
Worst order
Very disappointing
I used to be amazon delivery (loved it) but this is the place id stop of a healthy $8 pirantha
We had such a wonderful experience at the sweet shop, all thanks to Vandana’s outstanding service! She went above and beyond by offering us a discount, giving us a little extra food, and even kindly not charging for one of the items my niece really wanted. Her generosity and warm attitude made our visit so special. Thank you, Vandana, for your kindness — we’ll definitely be back!
Tasty food ,good services.
Worst customer service, girl working at front doesn’t bother to great u… to hell with greetings she won’t bother to say thanks or say welcome when u say thanks…
Bro when someone is being nice to u, be nice to that person… koi free ch food de k tu ehsaan nhi kr rhi mere te… god knows if their management changed or something they r going down and down every day… this place was my favourite go to place back in 2018-2019 but no, probably won’t order again…
Atmosphere: 1
Food: 2
Service: 1
Their veg thali and live jalebi concept is awesome.
Atmosphere: 5
Food: 5
Service: 5
Worst customer service ever
We asked for pani puri to be served on table
And the lady on the front desk directly refused it and she was extremely rude arrogant
Never gonna visit this place
Restaurantji Recommends
I tried pani puri and it was served by simran and she is very nice.
Atmosphere: 4
Food: 4
Service: 5
Best golgappa and best customer service by simran
Atmosphere: 5
Food: 5
Service: 5
Simran bhenn was amazing serving gol-gappas. she was extremely humble and was asking again if they need any change in spices or so. overall good experience
Food: 5
Service: 5
We just had golgappas at the live stall … tgey were yumm same as of back india and the server named simran was very kind and cooperative with us… ✨✨✨✨
Atmosphere: 4
Food: 5
Service: 5
Ordered homestyle curry and instead of having an actual recipe for it or making it from scratch they reuse unsold chicken tikka and throw in some oily laced tomato curry.
Atmosphere: 1
Food: 1
Service: 4
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