Still waiting for my order. 83 minutes and counting… this is why you can’t let the great unwashed, uneducated masses manage ANYTHING. The barest minimum of competence of would have sufficed here, but alas that is too much to ask of the scum of society.
David Rory
We ordered 2 pizzas and requested it to be “well done”. As you can see, it came out pretty burnt. We called the manager and he referred to it as “perfect”. We had to fight tooth and nail to get just one of the pizzas refunded and they did not want to do that at all. Terrible service, never coming back.
Atmosphere: 1
Food: 1
Service: 1
Moe
Ordered pizza with no bacon and it came with bacon. When asked for refund, person refused to do so and asked me to complain online.
Atmosphere: 1
Food: 1
Service: 1
Davey Jay
Good solid slices of zaa!
Atmosphere: 4
Food: 4
Service: 4
Artie (JamesBond007)
Good pizza, good and quick service!
Kiera Mitchell
After clarifying my order several times on the phone, I did not receive the two extra dips that I paid for. I told the delivery guy I'd like to check the boxes to make sure I had everything and he said, "It's all in the boxes" as he started walking away. I said, no I don't see the other sauces here, and he walked away. I called out excuse me, and he blatantly ignored me and took off. I contacted the store right away, and she told me he would be back with the sauces. It took over an hour for him to come back. He rang the doorbell, then took off, so when I opened the door, it was the two sauces sitting on my porch. I wish I'd had a chance to tell him off. Not sure how employees can get away with this type of customer treatment. On top of that, I tipped him. Like he deserved that.
Food: 3
Service: 1
Henry Du
This location is just not up to par compared to a good one like in Riverbend (23 Avenue). The pies here aren't generous at all on toppings and the crust lacks volume and texture. Improvements are needed. Not recommended.
Atmosphere: 3
Food: 2
Service: 2
Salman Mousavi
Nice and delicious pizzas. Best pizza I have had in the past 3 years was for Papa Johns.
Food: 5
Service: 5
Glenn MacDonald
When I got in to place my order, there were already 2 guys there, both of whom seemed to be getting completely ignored by the cashier on the phone. There was only one other person staffed to make whatever amount of pizzas and other foods that were being ordered. So right away, you guys need more staff. That way, when one person is on the phone, a second person can step out of the kitchen to handle the counter while a third continues to work on the food. Your customers aren't left in the dust that way. Some folks think it's helpful to serve your customers. Eventually, the cook took over the phone for some reason, and the two of them started arguing with each other. Which, thumbs up guys. How very professional of you. Arguing in front of customers. Eventually my turn to order came up, and as I approached the counter, the cashier held up a hand and told me to wait a second. No, "Please" or anything, I guess my presence was a big inconvenience to him.The food is good, but my god guys... Teach your staff some basic manners, to not yell at each other in front of customers, and consider getting a third person on shift. It would make a world of improvement. Emphasis on the manners thing. Most of these complaints have a common bond of your staff being quite rude to your customers.
Atmosphere: 1
Food: 4
Service: 1
Gator VonGrondeau
Ordered 2 pizzas and boneless wings, our wings never came, when my wife called to get our wings, they were rude and argumentative on the phone, the picture attached are the wings that were finally delivered! There are tons of pizza places around Windermere, go to any of them instead of this one!
Rude staff. Wouldn’t honor promo. What confronted manager responded very rudely. Don’t trust them to order from them anymore. Will do a different location.
Atmosphere: 1
Food: 1
Service: 1
Jacob Varghese
I thought Papa Johns brand had a standard. Apparently thats not the case. The worst pizza that i have ever had. Uncooked dough at the bottom and it didn’t taste good at all. Submitted the survey and owner contacted but emailed him back and no response! Please don’t waste your money here, go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Chelsea
Every once in awhile I crave a plain good old classic cheese pizza. Sometimes I’ll add mushrooms. I actually don’t mind papa johns pizzas as I’ve had them before at other locations, I enjoy the garlic sauce/butter that comes with it and I really love the pickled peppers on the side. That’s really the main reasons I order from here and their pizza is not so bad.However this location was a disappointment. I was craving a cheesy pizza. Decided to order one through SkipTheDishes. I decided to add mushrooms this time as well. When I order a cheese pizza I expect the main event to be the cheese! Gooey and stringy! I chose the cheese pizza option, added my mushrooms as a extra topping, and then as another additional topping (so that means a upcharge) I chose three cheese blend. Because I wanted this to be a really gooey cheesy pizza, I almost added “extra cheese” as well as a additional topping. But then I said no, this is a cheese pizza so they will probably add their standard pizza mozza first AND THEN ON TOP OF IT add the three cheese blend I am paying for. Well, when it came, it already looked disappointing. I took a bite and sure enough, the cheese layer was SO THIN. I questioned if they even added their normal amount of cheese and the additional three cheese blend I paid for OR IF they just opted out of the standard amount and just gave me three cheese blend INSTEAD as a substitute . Which I don’t think that’s fair. I am paying for an ADDITIONAL TOPPING. That means it is additional on top of how you would already prepare your standard cheese pizza. I called this location and the customer service was terrible. I asked if they add the three cheese blend instead when people ask for it or if it is on top of what they already put on the cheese pizza. She told me YES when people pay for that they do three cheese instead. When I complained to her that paying for a three cheese blend is an EXTRA TOPPING, that should not replace what their standard topping is, I am paying for an ADDITIONAL topping. Then she back peddled and changed her story and said “oh I was the one who made your pizza and I did add pizza mozza on top of the three cheese blend”. Her story changed. I continued to complain that even if she said that’s what she did, there was hardly any cheese on that CHEESE Pizza and it was super thin layer considering what I was paying. Although I was expecting lots of cheese, this pizza was even below normal standards as the cheese layer was so thin and cheap, so sparse. Very sad for a “cheese” pizza. She didn’t do anything for me just laughed and said oh I’m sorry. I was not getting any where with her considering she changed her story so I felt she was dishonest and not genuine so I ended the convo. I ended up complaining to SkipTheDishes and got some compensation back. Highly disappointed in this location.. and from what I see, other peoples reviews say the same about the quality of the pizzas and the customer service. Not sure I’ll order from this location again sadly.
Food: 1
Service: 1
kyle koesling
Got a stuff crusted vegetarian and the cookie pizza. Cookie pizza was good. Vegetarian pizza very average
Food: 3
Service: 5
R Thomas
Every time I go in they are always rude. When I call to make an order they are never prepared to take a pick up order.
Still waiting for my order. 83 minutes and counting… this is why you can’t let the great unwashed, uneducated masses manage ANYTHING. The barest minimum of competence of would have sufficed here, but alas that is too much to ask of the scum of society.
We ordered 2 pizzas and requested it to be “well done”. As you can see, it came out pretty burnt. We called the manager and he referred to it as “perfect”. We had to fight tooth and nail to get just one of the pizzas refunded and they did not want to do that at all. Terrible service, never coming back.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza with no bacon and it came with bacon. When asked for refund, person refused to do so and asked me to complain online.
Atmosphere: 1
Food: 1
Service: 1
Good solid slices of zaa!
Atmosphere: 4
Food: 4
Service: 4
Good pizza, good and quick service!
After clarifying my order several times on the phone, I did not receive the two extra dips that I paid for. I told the delivery guy I'd like to check the boxes to make sure I had everything and he said, "It's all in the boxes" as he started walking away. I said, no I don't see the other sauces here, and he walked away. I called out excuse me, and he blatantly ignored me and took off. I contacted the store right away, and she told me he would be back with the sauces. It took over an hour for him to come back. He rang the doorbell, then took off, so when I opened the door, it was the two sauces sitting on my porch. I wish I'd had a chance to tell him off. Not sure how employees can get away with this type of customer treatment. On top of that, I tipped him. Like he deserved that.
Food: 3
Service: 1
This location is just not up to par compared to a good one like in Riverbend (23 Avenue). The pies here aren't generous at all on toppings and the crust lacks volume and texture. Improvements are needed. Not recommended.
Atmosphere: 3
Food: 2
Service: 2
Nice and delicious pizzas. Best pizza I have had in the past 3 years was for Papa Johns.
Food: 5
Service: 5
When I got in to place my order, there were already 2 guys there, both of whom seemed to be getting completely ignored by the cashier on the phone. There was only one other person staffed to make whatever amount of pizzas and other foods that were being ordered. So right away, you guys need more staff. That way, when one person is on the phone, a second person can step out of the kitchen to handle the counter while a third continues to work on the food. Your customers aren't left in the dust that way. Some folks think it's helpful to serve your customers. Eventually, the cook took over the phone for some reason, and the two of them started arguing with each other. Which, thumbs up guys. How very professional of you. Arguing in front of customers. Eventually my turn to order came up, and as I approached the counter, the cashier held up a hand and told me to wait a second. No, "Please" or anything, I guess my presence was a big inconvenience to him.The food is good, but my god guys... Teach your staff some basic manners, to not yell at each other in front of customers, and consider getting a third person on shift. It would make a world of improvement. Emphasis on the manners thing. Most of these complaints have a common bond of your staff being quite rude to your customers.
Atmosphere: 1
Food: 4
Service: 1
Ordered 2 pizzas and boneless wings, our wings never came, when my wife called to get our wings, they were rude and argumentative on the phone, the picture attached are the wings that were finally delivered! There are tons of pizza places around Windermere, go to any of them instead of this one!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rude staff. Wouldn’t honor promo. What confronted manager responded very rudely. Don’t trust them to order from them anymore. Will do a different location.
Atmosphere: 1
Food: 1
Service: 1
I thought Papa Johns brand had a standard. Apparently thats not the case. The worst pizza that i have ever had. Uncooked dough at the bottom and it didn’t taste good at all. Submitted the survey and owner contacted but emailed him back and no response! Please don’t waste your money here, go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Every once in awhile I crave a plain good old classic cheese pizza. Sometimes I’ll add mushrooms. I actually don’t mind papa johns pizzas as I’ve had them before at other locations, I enjoy the garlic sauce/butter that comes with it and I really love the pickled peppers on the side. That’s really the main reasons I order from here and their pizza is not so bad.However this location was a disappointment. I was craving a cheesy pizza. Decided to order one through SkipTheDishes. I decided to add mushrooms this time as well. When I order a cheese pizza I expect the main event to be the cheese! Gooey and stringy! I chose the cheese pizza option, added my mushrooms as a extra topping, and then as another additional topping (so that means a upcharge) I chose three cheese blend. Because I wanted this to be a really gooey cheesy pizza, I almost added “extra cheese” as well as a additional topping. But then I said no, this is a cheese pizza so they will probably add their standard pizza mozza first AND THEN ON TOP OF IT add the three cheese blend I am paying for. Well, when it came, it already looked disappointing. I took a bite and sure enough, the cheese layer was SO THIN. I questioned if they even added their normal amount of cheese and the additional three cheese blend I paid for OR IF they just opted out of the standard amount and just gave me three cheese blend INSTEAD as a substitute . Which I don’t think that’s fair. I am paying for an ADDITIONAL TOPPING. That means it is additional on top of how you would already prepare your standard cheese pizza. I called this location and the customer service was terrible. I asked if they add the three cheese blend instead when people ask for it or if it is on top of what they already put on the cheese pizza. She told me YES when people pay for that they do three cheese instead. When I complained to her that paying for a three cheese blend is an EXTRA TOPPING, that should not replace what their standard topping is, I am paying for an ADDITIONAL topping. Then she back peddled and changed her story and said “oh I was the one who made your pizza and I did add pizza mozza on top of the three cheese blend”. Her story changed. I continued to complain that even if she said that’s what she did, there was hardly any cheese on that CHEESE Pizza and it was super thin layer considering what I was paying. Although I was expecting lots of cheese, this pizza was even below normal standards as the cheese layer was so thin and cheap, so sparse. Very sad for a “cheese” pizza. She didn’t do anything for me just laughed and said oh I’m sorry. I was not getting any where with her considering she changed her story so I felt she was dishonest and not genuine so I ended the convo. I ended up complaining to SkipTheDishes and got some compensation back. Highly disappointed in this location.. and from what I see, other peoples reviews say the same about the quality of the pizzas and the customer service. Not sure I’ll order from this location again sadly.
Food: 1
Service: 1
Got a stuff crusted vegetarian and the cookie pizza. Cookie pizza was good. Vegetarian pizza very average
Food: 3
Service: 5
Every time I go in they are always rude. When I call to make an order they are never prepared to take a pick up order.
Atmosphere: 1
Food: 3
Service: 1