Very poor customer service waited for 5 mts even the store was not bc no one even acknowledging very bad experience
Service: 1
Alli Dabest
We came in to order and as we were paying one of the employees came closer to lean over us to watch us pay, and we had to tell him to back off, and after we paid our receipts kept getting looked at, we were watched by 2 employees by the counter, the person who took our order was nice tho, not cool tho… should never do that.
Atmosphere: 1
Food: 5
Service: 1
Jules Stevenson
We walked in and attempted to order a gluten-free pizza but were told that due to how busy the store was, they would not be able to guarantee the pizza was gluten-free. She tried to explain that the pizzas would be touching in the oven due to the volume of orders, which should never be the case. I asked if they would have called me to warn me about this had I placed an order online with a note that I had an allergy and the woman thought about it before saying yes (which I don’t believe). Celiacs beware. This chain has lost my business.
Dietary restrictions: Gluten-free
fox9962
Very polite, and fast workers ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries
Ankita Bains
Great service
Atmosphere: 5
Food: 5
Service: 5
Harry W
Very rude people, lot of disrespect . Delivery driver must’ve got into a collision because my pizza was stuck to the top of box . Wouldn’t replace it . Plus food was garbage . DEFINITELY DO NOT RECOMMEND unless u wanna deal with disrespectful employees also went into store after calling customer service cause he said i could get it replaced if i go in but no .. anyways very bad encounters with this store and not only that but just yesterday the same store brought a pizza with a long black hair like EW
Atmosphere: 1
Food: 1
Service: 1
Jonathan
Update: it's been almost four years since my review below and I have NEVER returned to this location based on how I was treated by the owner. I live very close by and I have dissuaded all my neighbours from going to this location, as well. I really hope he's happy with his fascist and filthy way he operates his business.I will NEVER return to this Pizza 73 nor will I return to ANY Pizza 73 location due to how I was treated by a staff member at this location on 2020-8-20 at 10:45pm. I placed an order on the Pizza 73 app. This was my second order in the past week and it is my last - ever. I entered the store and saw a staff member in the food preparation area not wearing a mask. He disappeared behind a wall and came to the counter where I was standing now wearing a mask and did not say a word to me. I told him my name and that I was here to pickup an online order. Immediately he told me that I would need to put on a mask or I could not pickup my prepaid order. Had my order not been prepaid on the app I would have walked out at that moment. I told him I was unable to wear a mask. He just looked at me so I reached into my wallet and showed him my City of Edmonton issued exemption card. He took it out of my hand and slowly read it as if he had never seen one before or heard about them in the media. Without saying anything he then handed me my pizza. Firstly, if he was so worried that I have the virus why would he take the card out of my hand and potentially contaminate himself. He was wearing gloves at the time - I wonder if those same gloves were used to make the next customer's pizza. The text is large enough on the exemption card that pretty much anyone would be able to read it at quite a distance. Secondly, he attempted to deny me my prepaid order based his "feeling" that I should be wearing a mask without asking if I might be exempt as outlined in the bylaw. Perhaps Pizza 73 would like me to bring my complete medical file from my doctor before I'm "allowed" to pickup my next order. This store and Pizza 73 may find themselves facing several Alberta Human Rights Commission complaints if this owner is allowed to continue to operate in this unprofessional manner. Clearly this person is either not familiar with the bylaw or doesn't care care and just says whatever he wants to customers. I really hope he is not an owner because this location will be bankrupt in the not so distant future with irresponsible management as evidenced by this and many of the other 1 star ratings on Google. I would really hope that based on all of the negative feedback that Pizza 73 would take some action to clean up the way this store treats their customers. At my business we consistently order enough pizza for 37 staff members one day each month and we have always ordered from Pizza 73. This one staff member's rude and illegal behaviour towards me will be changing where we order pizza from in the future. Sadly another Pizza 73 location will lose out on that business as my work orders were not fulfilled by this location, but Pizza 73 needs to realize that the actions of their staff have consequences for their entire network. The last thing I will comment on is the pathetic distribution of toppings, mainly the onion on the pizza I was given as evidenced on the picture I have attached to this review. One portion of the pizza is overwhelmed with onion while other pieces have one or two small pieces of onion on them. Obviously whomever made the pizza just threw it together and doesn't care. I would like think that if you're the corporate office of Pizza 73 that you'd take action to improve these issues with this location or take their franchise away from them so they stop damaging the Pizza 73 reputation. I'm sure nothing will happen based on this review, but if it warns one person and they can avoid this location then my job is done. I was a fan of Pizza 73 for many years, but now I'll never return. Don't just take my word for it - read all of the other reviews of patheti
Atmosphere: 1
Food: 1
Service: 1
Onkar Onkar
Very bad service and bad quality food. Burnt food on multiple orders and dont know how to talk to customer.
Onkar Bhardwaj
Very bad service, lady at store was rude, burnt pizza multiple times. Cant call store nor can get a credit on card. Delivery guy was very patient so happy with him.
Orders 3 pizza for pickup when got back home opened the boxes I was so happy they were loaded with topping… tried the pizza the dough was raw called customer service and was told to bring back brought back to the store the ladies inside the store told us “u need to let us know how u want it cooked” umm not raw..I would expect it that way, why should I have to tell you.. they made new ones but no compensation for me driving back.. when tried the pizza seemed like there dough was not prepared properly as was not properly fluffy dough and then they gave very little toppings not impress will not order again.
Food: 1
Evan Khan
Amazing Simran service .. so much
Atmosphere: 5
Food: 5
Service: 5
Arsh
I feel compelled to share my recent experience at your restaurant, which unfortunately fell far short of expectations. Having picking an order for delivery, I arrived to find the door locked, despite the lights and operational equipment visible inside.After waiting patiently for ten minutes, I noticed a staff member inside. However, instead of acknowledging my presence or assisting me, they proceeded to turn off the lights and flip the open sign, effectively ignoring my presence. This lack of communication and basic courtesy left me feeling frustrated and disrespected as a customer.I believe that clear communication and respect for patrons are fundamental to any successful establishment. Unfortunately, this experience has left me questioning the level of professionalism and customer service at your restaurant.I sincerely hope that you will take this feedback constructively and implement measures to improve customer experience in the future.
W food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Golden Crispy Wings, Boneless Wings, Ultimate Pepperoni Pizza, Popcorn Chicken, Wings
Very poor customer service waited for 5 mts even the store was not bc no one even acknowledging very bad experience
Service: 1
We came in to order and as we were paying one of the employees came closer to lean over us to watch us pay, and we had to tell him to back off, and after we paid our receipts kept getting looked at, we were watched by 2 employees by the counter, the person who took our order was nice tho, not cool tho… should never do that.
Atmosphere: 1
Food: 5
Service: 1
We walked in and attempted to order a gluten-free pizza but were told that due to how busy the store was, they would not be able to guarantee the pizza was gluten-free. She tried to explain that the pizzas would be touching in the oven due to the volume of orders, which should never be the case. I asked if they would have called me to warn me about this had I placed an order online with a note that I had an allergy and the woman thought about it before saying yes (which I don’t believe). Celiacs beware. This chain has lost my business.
Dietary restrictions: Gluten-free
Very polite, and fast workers ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries
Great service
Atmosphere: 5
Food: 5
Service: 5
Very rude people, lot of disrespect . Delivery driver must’ve got into a collision because my pizza was stuck to the top of box . Wouldn’t replace it . Plus food was garbage .
DEFINITELY DO NOT RECOMMEND unless u wanna deal with disrespectful employees also went into store after calling customer service cause he said i could get it replaced if i go in but no .. anyways very bad encounters with this store and not only that but just yesterday the same store brought a pizza with a long black hair like EW
Atmosphere: 1
Food: 1
Service: 1
Update: it's been almost four years since my review below and I have NEVER returned to this location based on how I was treated by the owner. I live very close by and I have dissuaded all my neighbours from going to this location, as well. I really hope he's happy with his fascist and filthy way he operates his business.I will NEVER return to this Pizza 73 nor will I return to ANY Pizza 73 location due to how I was treated by a staff member at this location on 2020-8-20 at 10:45pm. I placed an order on the Pizza 73 app. This was my second order in the past week and it is my last - ever. I entered the store and saw a staff member in the food preparation area not wearing a mask. He disappeared behind a wall and came to the counter where I was standing now wearing a mask and did not say a word to me. I told him my name and that I was here to pickup an online order. Immediately he told me that I would need to put on a mask or I could not pickup my prepaid order. Had my order not been prepaid on the app I would have walked out at that moment. I told him I was unable to wear a mask. He just looked at me so I reached into my wallet and showed him my City of Edmonton issued exemption card. He took it out of my hand and slowly read it as if he had never seen one before or heard about them in the media. Without saying anything he then handed me my pizza. Firstly, if he was so worried that I have the virus why would he take the card out of my hand and potentially contaminate himself. He was wearing gloves at the time - I wonder if those same gloves were used to make the next customer's pizza. The text is large enough on the exemption card that pretty much anyone would be able to read it at quite a distance. Secondly, he attempted to deny me my prepaid order based his "feeling" that I should be wearing a mask without asking if I might be exempt as outlined in the bylaw. Perhaps Pizza 73 would like me to bring my complete medical file from my doctor before I'm "allowed" to pickup my next order. This store and Pizza 73 may find themselves facing several Alberta Human Rights Commission complaints if this owner is allowed to continue to operate in this unprofessional manner. Clearly this person is either not familiar with the bylaw or doesn't care care and just says whatever he wants to customers. I really hope he is not an owner because this location will be bankrupt in the not so distant future with irresponsible management as evidenced by this and many of the other 1 star ratings on Google. I would really hope that based on all of the negative feedback that Pizza 73 would take some action to clean up the way this store treats their customers. At my business we consistently order enough pizza for 37 staff members one day each month and we have always ordered from Pizza 73. This one staff member's rude and illegal behaviour towards me will be changing where we order pizza from in the future. Sadly another Pizza 73 location will lose out on that business as my work orders were not fulfilled by this location, but Pizza 73 needs to realize that the actions of their staff have consequences for their entire network. The last thing I will comment on is the pathetic distribution of toppings, mainly the onion on the pizza I was given as evidenced on the picture I have attached to this review. One portion of the pizza is overwhelmed with onion while other pieces have one or two small pieces of onion on them. Obviously whomever made the pizza just threw it together and doesn't care. I would like think that if you're the corporate office of Pizza 73 that you'd take action to improve these issues with this location or take their franchise away from them so they stop damaging the Pizza 73 reputation. I'm sure nothing will happen based on this review, but if it warns one person and they can avoid this location then my job is done. I was a fan of Pizza 73 for many years, but now I'll never return. Don't just take my word for it - read all of the other reviews of patheti
Atmosphere: 1
Food: 1
Service: 1
Very bad service and bad quality food. Burnt food on multiple orders and dont know how to talk to customer.
Very bad service, lady at store was rude, burnt pizza multiple times. Cant call store nor can get a credit on card. Delivery guy was very patient so happy with him.
Restaurantji Recommends
Best pizza 73 in the west end
Orders 3 pizza for pickup when got back home opened the boxes I was so happy they were loaded with topping… tried the pizza the dough was raw called customer service and was told to bring back brought back to the store the ladies inside the store told us “u need to let us know how u want it cooked” umm not raw..I would expect it that way, why should I have to tell you.. they made new ones but no compensation for me driving back.. when tried the pizza seemed like there dough was not prepared properly as was not properly fluffy dough and then they gave very little toppings not impress will not order again.
Food: 1
Amazing Simran service .. so much
Atmosphere: 5
Food: 5
Service: 5
I feel compelled to share my recent experience at your restaurant, which unfortunately fell far short of expectations. Having picking an order for delivery, I arrived to find the door locked, despite the lights and operational equipment visible inside.After waiting patiently for ten minutes, I noticed a staff member inside. However, instead of acknowledging my presence or assisting me, they proceeded to turn off the lights and flip the open sign, effectively ignoring my presence. This lack of communication and basic courtesy left me feeling frustrated and disrespected as a customer.I believe that clear communication and respect for patrons are fundamental to any successful establishment. Unfortunately, this experience has left me questioning the level of professionalism and customer service at your restaurant.I sincerely hope that you will take this feedback constructively and implement measures to improve customer experience in the future.
Atmosphere: 1
Service: 1
Decent deals, good pizza, good service.
Atmosphere: 5
Food: 5
Service: 5
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