From the comments that I read it seems that they have not improved their services I bought a pizza and a lady at the cashier barely spoke did not speak and throw the pizza on the counter I think they need to improve seriously their staff how to approach customer. I'm really not satisfied of that customer service for the amount of money we're spending buying pizza at this place
Atmosphere: 1
Service: 1
Kendra Semeschuk
Horrible horrible horrible ordering process. I just want to talk to someone that lives in the same city as me!!!!
Pathetic staff at ellerslie location.First they forgot my order and then letting me know that the promotion is finished. Pleass educate your staff after hiring how to treat the customers.
Service: 1
Nathan Heimonen
Had a friend surprise me with a pizza as I was sick at home with my son. Pizza was delicious and just what we needed. But what as above and beyond was Farhan service he waited around for me as I wasnât expecting it and called and texted to explain the situation. Drivers donât get enough credit sometimes and this guy deserves it
Atmosphere: 5
Food: 5
Service: 5
Jonathan Gittens
Complete horrible service, they charged me twice when I ordered on line, the owner/ general manager refused to call me for days, then when he did tryed to say I was lieing, tryed to say I got it back, once showed the bank statements and I didn't get ir back he then refused to help saying deal with my bank while my bank says it's papa johns stay far away from this location!!
Jad Smaily
Nice customer service, food is great. Mani is a good worker, he suggested nice reccomendations for me. Great place.
Atmosphere: 5
Food: 5
Service: 5
Anuja Verma
We ordered pizza and garlic knots. Pizza was decent but knots were below average. Knots were Not cooked properly.
Atmosphere: 4
Food: 3
Service: 4
Enrico Celiz
I can definitely tell the difference between papa John and others. And I still love papa John tbh.
Worst Papa Johnâs location. Go to Terwillegar for better quality. I live in Windermere and will only order from Winterburn Road location or Terwillegar. They skimp on toppings and quality. Customer service is non existent.
Food: 3
Service: 1
Mike Yeung
Absolutely disgusting business practices. Avoid this place at all costs! Ordered pizza at 6:30 PM and tracking showed approximately 40 minutes. By 7:30 PM I had not received my pizza and the tracker showed delivered. Called the restaurant and the first staff member advised that he spoke with the delivery driver who said they delivered it. I explained it mustâve been delivered to the wrong house as I did not receive it. Staff member argued that heâs looking at the photo the delivery driver took and that it is the right house. I explained that if it was the right house, Iâd have my pizza and had to tell the staff member to Google maps my address and he would notice it wouldnât match the photo the driver took. Staff member explained he would have to look into this with the owner and call me back in 30 mins. Did not receive a call back so I called back and the lady staff member who answered advised that she was supposed to call me but forgot. She then proceeded to tell me that her colleague told her to tell me that again, it was delivered to the right house. I had to explain all over again that it was not the right house and Iâd have my pizza if it was correct. She then put me on hold to grab another staff member. This now 3rd staff member got on the phone and yet again, advised that they had delivered to the right house. For a 3rd time, I had to re-explain that it was delivered to the wrong house and to Google maps it. Staff member put me on hold and grabbed a 4th member. This 4th staff member advised he searched my address on Google maps and confirmed that it in fact did NOT match the picture the delivery driver took. He advised he would send a new order out right away and include free pizza. I advised I did not want the free pizza and wanted a refund to which he replied that the store is unable to provide refunds as it was ordered through the website. He told me that in order to get a refund, I would have to submit a feedback form online. Iâve submitted the feedback form and also called the customer service line to which I got a response stating that the refunds are issued by the store itself! Owner reached out to me to apologize and offer free pizza which again, is not what I want as I requested a refund. Owner refused to provide a refund and used the excuse that his staff are new. Staff being new has nothing to do with this and frankly is a lame excuse. It is basic common courtesy to not treat your customers as if theyâre liars. It is also extremely ridiculous that I received my pizza 3 hours later! All of this non-sense and hassle and the owner refuses to give a refund and just offers free pizza? For what? So I can have it delivered to the wrong house again? No thank you! Complete joke of a franchise. If you enjoy being disrespected and called a liar, definitely come here! Based on previous reviews here, I guarantee the owner will respond to this review as usual stating the issue was resolved with âfree pizzaâ because that will definitely âfixâ everything and make everything all better! (Sarcasm)
Atmosphere: 1
Food: 1
Service: 1
Usman Tariq
This is my go-to spot whenever Iâm hungry, whether itâs for breakfast or an evening snack. Their pizza flavors are incredibly tasty and always freshly baked, with on-time delivery every time.
This shop is really for pickup or delivery only, but the staff is always nice and the pizzas... Tonight Reet made us the absolute PERFECT pizzas! The crust had the perfect balance of crunch and soft, like a fresh french baguette. This is my favourite Pizza73 and we always order from them when we are home.
Atmosphere: 5
Food: 5
Service: 5
Falguni Lineswala
Great taste , delivery guy was so patient and polite .
Simplely I love the đ pizza
Atmosphere: 4
Food: 5
Service: 5
From the comments that I read it seems that they have not improved their services I bought a pizza and a lady at the cashier barely spoke did not speak and throw the pizza on the counter I think they need to improve seriously their staff how to approach customer. I'm really not satisfied of that customer service for the amount of money we're spending buying pizza at this place
Atmosphere: 1
Service: 1
Horrible horrible horrible ordering process. I just want to talk to someone that lives in the same city as me!!!!
Kid-friendliness: Yi
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Medium, Boneless Wings, Big Creamy Garlic Double Chicken Sandwich, Popcorn Chicken
Pathetic staff at ellerslie location.First they forgot my order and then letting me know that the promotion is finished. Pleass educate your staff after hiring how to treat the customers.
Service: 1
Had a friend surprise me with a pizza as I was sick at home with my son. Pizza was delicious and just what we needed. But what as above and beyond was Farhan service he waited around for me as I wasnât expecting it and called and texted to explain the situation. Drivers donât get enough credit sometimes and this guy deserves it
Atmosphere: 5
Food: 5
Service: 5
Complete horrible service, they charged me twice when I ordered on line, the owner/ general manager refused to call me for days, then when he did tryed to say I was lieing, tryed to say I got it back, once showed the bank statements and I didn't get ir back he then refused to help saying deal with my bank while my bank says it's papa johns stay far away from this location!!
Nice customer service, food is great. Mani is a good worker, he suggested nice reccomendations for me. Great place.
Atmosphere: 5
Food: 5
Service: 5
We ordered pizza and garlic knots. Pizza was decent but knots were below average. Knots were Not cooked properly.
Atmosphere: 4
Food: 3
Service: 4
I can definitely tell the difference between papa John and others. And I still love papa John tbh.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst Papa Johnâs location. Go to Terwillegar for better quality. I live in Windermere and will only order from Winterburn Road location or Terwillegar. They skimp on toppings and quality. Customer service is non existent.
Food: 3
Service: 1
Absolutely disgusting business practices. Avoid this place at all costs! Ordered pizza at 6:30 PM and tracking showed approximately 40 minutes. By 7:30 PM I had not received my pizza and the tracker showed delivered. Called the restaurant and the first staff member advised that he spoke with the delivery driver who said they delivered it. I explained it mustâve been delivered to the wrong house as I did not receive it. Staff member argued that heâs looking at the photo the delivery driver took and that it is the right house. I explained that if it was the right house, Iâd have my pizza and had to tell the staff member to Google maps my address and he would notice it wouldnât match the photo the driver took. Staff member explained he would have to look into this with the owner and call me back in 30 mins. Did not receive a call back so I called back and the lady staff member who answered advised that she was supposed to call me but forgot. She then proceeded to tell me that her colleague told her to tell me that again, it was delivered to the right house. I had to explain all over again that it was not the right house and Iâd have my pizza if it was correct. She then put me on hold to grab another staff member. This now 3rd staff member got on the phone and yet again, advised that they had delivered to the right house. For a 3rd time, I had to re-explain that it was delivered to the wrong house and to Google maps it. Staff member put me on hold and grabbed a 4th member. This 4th staff member advised he searched my address on Google maps and confirmed that it in fact did NOT match the picture the delivery driver took. He advised he would send a new order out right away and include free pizza. I advised I did not want the free pizza and wanted a refund to which he replied that the store is unable to provide refunds as it was ordered through the website. He told me that in order to get a refund, I would have to submit a feedback form online. Iâve submitted the feedback form and also called the customer service line to which I got a response stating that the refunds are issued by the store itself! Owner reached out to me to apologize and offer free pizza which again, is not what I want as I requested a refund. Owner refused to provide a refund and used the excuse that his staff are new. Staff being new has nothing to do with this and frankly is a lame excuse. It is basic common courtesy to not treat your customers as if theyâre liars. It is also extremely ridiculous that I received my pizza 3 hours later! All of this non-sense and hassle and the owner refuses to give a refund and just offers free pizza? For what? So I can have it delivered to the wrong house again? No thank you! Complete joke of a franchise. If you enjoy being disrespected and called a liar, definitely come here! Based on previous reviews here, I guarantee the owner will respond to this review as usual stating the issue was resolved with âfree pizzaâ because that will definitely âfixâ everything and make everything all better! (Sarcasm)
Atmosphere: 1
Food: 1
Service: 1
This is my go-to spot whenever Iâm hungry, whether itâs for breakfast or an evening snack. Their pizza flavors are incredibly tasty and always freshly baked, with on-time delivery every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Medium, Curly Fries
This shop is really for pickup or delivery only, but the staff is always nice and the pizzas... Tonight Reet made us the absolute PERFECT pizzas! The crust had the perfect balance of crunch and soft, like a fresh french baguette. This is my favourite Pizza73 and we always order from them when we are home.
Atmosphere: 5
Food: 5
Service: 5
Great taste , delivery guy was so patient and polite .
Atmosphere: 5
Food: 5
Service: 5
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