Q Tea Bubble Tea & Waffles

Taro bubble tea with tapioca was great. Nothing wrong with that

I ordered a real fruit mango bubble tea (which I got charged for - $8), and they gave me a the “not real” powder version, and now my stomach hurts. It isn’t even bright yellow. Was looking forward to this too. Wish I was at least given the option since their menu was very boldly stating REAL FRUIT (on their very top first menu). I don’t even know fake fruit was an option….

Love that they have durian flavour!

My go to for boba when im in Edmonton at West Edmonton Mall! Drink comes out within few minutes after i pay.

So far the honey green tea and red bean slush has been good 👍 👌.

Taro milk tea with lychee jelly and the banana & oreo. Both were very good.

Best bubble tea. They use actual fruit and not garbage powder. Great place! Go!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avocado

Fresh Taro, Purple Yam, Hong Kong Style Milk Tea and Vietnamese Coffee are my favorite drinks in this tea shop. Service are great. Everything I go this shop, I am always go for a good tip after I bought drink.

Atmosphere: 5

Food: 4

Service: 5

Fresh Taro, Purple Yam, Hong Kong Style Milk Tea and Vietnamese Coffee are my favorite drinks in this tea shop. Service are great. Everything I go this shop, I am always go for a good tip after I bought drink.

Atmosphere: 5

Food: 4

Service: 5

Very good selection of bubbles

Atmosphere: 5

Food: 5

Service: 5

Horrible staff. Very rude. Take a lesson or two about customer service. Or dont work at all.

Atmosphere: 1

Food: 1

Service: 1

Bought two real fruit smoothies that had evidently gone bad (coconut milk). We make smoothies at home with coconut milk so we do know if something's off. Instead of apologizing and replacing, we were dismissed with a nonsensical explanation by the cashier on duty (Between 2 - 4 pm, Good Friday, 2024). When a customer is not satisfied with the product, even more so when it is an edible item that's gone bad and can potentially result in a bad stomach, or what have you - the merchant should be responsible for correcting the issue either by replacement or a refund. Good customer service will always have customers coming back. However in this case, you've lost some. Keep at it, and you'll continue losing more.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service. The bubble tea that I bought tasted off and sour. When I expressed my concerns about it, instead of replacing with a new drink, I was instead given myriad of reasons and justifications and that there's no other solution to it. And sure enough, my throat hurts and I'm feeling awful. It's not my first rodeo buying real fruit bubble tea and using coconut milk to make one.The cashier was absolutely unmindful and reluctant to offer an alternative or just make a new one. I think this place has a long way to go about understanding a customer and it won't break their business to show some goodwill.

Atmosphere: 1

Food: 1

Service: 1

Recently, I had the pleasure of visiting Q Tea Bubble Drink with a friend for a birthday celebration. Our timing was unfortunate as we arrived just as the store was closing. However, our disappointment was short-lived due to the exceptional customer service provided by a staff member named My.My approached us to inform us that the store was closing early for the day, not permanently, much to our relief. Despite the store’s closing hours, she graciously offered to prepare drinks for us. We were there to celebrate a birthday, and My’s kindness turned what could have been a disappointing experience into a memorable occasion.Her willingness to go above and beyond her duties to accommodate us truly exemplifies excellent customer service. I sincerely hope that her dedication and extra effort are recognized and rewarded accordingly. This experience at Q Tea Bubble Drink has left a lasting impression, and we will undoubtedly return, not just for the delicious bubble tea, but also for the warm and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avocado, Coconut Red

My daughter loves the bubble tea here.

Atmosphere: 4

Food: 5

Service: 5

Lady wouldn't give me a glass of water June 17th 8:15pm. Great way to treat customers. As she sits and texts while on shift.