Worst customer service…. They took more than 15mins to figure out how to apply the 30% off discount for the Black Friday sale… N once I already spent $330 than I found out some of the items were missing.. I had to go back n find those items myself.. Despite the attitude of your staff n poor customer service they still refused to give me a bag..
Whisper Blades
Store didn’t have any XXL sizes available in anything me or my friends asked about. Very frustrating to not be able to try anything on for size in store. If I wanted to buy online, I wouldn’t have come to the mall. This is a common problem with Roots, as they never seem to carry sufficient inventory for larger sizes in store.
Dayna Hunt
Came in looking for a birthday gift for my mom and was helped by Kareema (sorry if I misspelled her name). She was super friendly, helped me find sizes, set up a fitting room, and kept checking in. We even chatted about my Starbucks order! Amazing customer service, we need more people like her in retail!.
my happy family
thankyou for running such a lovely store. Got a lovely new leather purse ( my 5th roots purse in many years) & other things. Very clean, excellent staff that are helpful. Roots leather purses last and last, strong real leather with metal zippers. One year warranty on them also.. Enjoying the dark brown new cargo purse very much !
Ali Salehpour
Variety of products.
Katie Delinger
Talia helped me find a pair of bike shorts and was super friendly and helpful, and easy to chat with! Thanks Talia!
Kamalpreet Kaur Dhaliwal
Very poor service. Employees were so rude.when we just ask the question about return policy they said call to head office . This is so weird if they working there they don’t know about store policy .
Staff never make me feel welcome, I always feel like I am intruding for entering the store and then they are annoyed if I don't buy anything?
Samir Sharma
Like the products and the store is well stocked, clean and organized. Service at the cashier could use some help. Floor staff were very helpful and great to work with.
S Sharma
Like the products and the store is well stocked, clean and organized. Service at the cashier could use some help. Floor staff were very helpful and great to work with.
Worst customer service…. They took more than 15mins to figure out how to apply the 30% off discount for the Black Friday sale… N once I already spent $330 than I found out some of the items were missing.. I had to go back n find those items myself.. Despite the attitude of your staff n poor customer service they still refused to give me a bag..
Store didn’t have any XXL sizes available in anything me or my friends asked about. Very frustrating to not be able to try anything on for size in store. If I wanted to buy online, I wouldn’t have come to the mall. This is a common problem with Roots, as they never seem to carry sufficient inventory for larger sizes in store.
Came in looking for a birthday gift for my mom and was helped by Kareema (sorry if I misspelled her name). She was super friendly, helped me find sizes, set up a fitting room, and kept checking in. We even chatted about my Starbucks order! Amazing customer service, we need more people like her in retail!.
thankyou for running such a lovely store. Got a lovely new leather purse ( my 5th roots purse in many years) & other things. Very clean, excellent staff that are helpful. Roots leather purses last and last, strong real leather with metal zippers. One year warranty on them also.. Enjoying the dark brown new cargo purse very much !
Variety of products.
Talia helped me find a pair of bike shorts and was super friendly and helpful, and easy to chat with! Thanks Talia!
Very poor service. Employees were so rude.when we just ask the question about return policy they said call to head office . This is so weird if they working there they don’t know about store policy .
Thank you hailey
Great clothing store
Amazing staff. Great selection.
Restaurantji Recommends
Huge in stock
Staff never make me feel welcome, I always feel like I am intruding for entering the store and then they are annoyed if I don't buy anything?
Like the products and the store is well stocked, clean and organized. Service at the cashier could use some help. Floor staff were very helpful and great to work with.
Like the products and the store is well stocked, clean and organized. Service at the cashier could use some help. Floor staff were very helpful and great to work with.
Super clean and organized store. Great staff
Loading...