I am very disappointed with the service I received today at Starbucks. I urgently needed to use the restroom, explained that I am pregnant, and was still told I could not enter unless I bought something. I had to purchase a bottle of water just to get access.
As a loyal customer, I find this policy unacceptable and lacking compassion. In some provinces, such as British Columbia, the Public Toilet Act prohibits demanding payment for restroom use. Starbucks should review its approach and show more empathy, especially to customers in need.
Service: 1
ranbir singh sidhu
Love their roasted egg pepper bites with vanilla latte
Manjot Sanghera
“Starbucks is a reliable spot for coffee lovers. The drinks are consistently well-prepared, whether you’re ordering a classic latte, cappuccino, or a seasonal specialty. The ambiance is cozy and inviting, perfect for working, studying, or meeting friends. Staff are generally friendly and efficient, and the stores are clean and well-maintained. The variety of food options, from pastries to sandwiches, complements the beverages well. While prices are a bit on the higher side, the quality and consistency make it worth it. Overall, Starbucks offers a comfortable environment with great coffee and snacks, making it a go-to for many people.”
Atmosphere: 5
Food: 5
Service: 5
Adam Macgregor
Great staff and food, but PLEASE get your dang door fixed so the wheelchair accessable buttons work. They havent worked for a LONG time, its a fire hazard and awful for patrons in wheelchairs or with young children in strollers
Atmosphere: 1
Food: 5
Service: 5
N S
Absolutely terrible service. Slowest drive thru in the city by far. Had to go around the drive thru twice just to get my plain brewed cup of coffee..and even then it was lukewarm at best
Atmosphere: 1
Food: 1
Service: 1
Paman C
Probably the slowest Starbucks I’ve been to. Placed a mobile order 20 minutes prior to arriving at the location and it still wasn’t ready.
Vatan Khangura
The manager Juli put my name wrong not by mistake she is crazy manager that’s how their management works 🤣🤣🤣
just another girl
Really bad service and rude staff. I will never come back here.
Atmosphere: 1
Food: 3
Service: 1
Nancy King
Stopped in today and ordered 2 drinks. Wasn't too busy in store but drive through was busy. I waited over 20 minutes before approaching the counter to inquire about the status of my order. I counted over 16 drive through orders processed. Obviously you can tell where their priorities land. Won't be back to this location.
Food: 5
Service: 1
Samantha Sutton
Don't go in to the store. Every time I've gone in to order, they are very nice and helpful but it takes a ridiculous amount of time to get your order. I went in today, ordered 3 drinks and a cookie at 10:03 am. One of the machines was down and being worked on, understandable. What wasn't understandable was why the people that ordered after me (at least 10 people) got their drinks before us. (All had espresso so that wasn't the issue) Finally after 20 minutes we received 3 of the 4 items. We asked about our final drink and they had clearly forgotten about it or misplaced the sticker. We walked out of Starbucks at 10:31 am. Moral of the story, you shouldn't be waiting 30 minutes for 4 items. They clearly only favour the drive thru and mobile orders, they don't seem to care if you are in the store waiting for 30 minutes. Three other customers were complaining about the amount of time they were waiting as well ( they were there before us )
I would note they did come around and hand out a 4 dollar gift card, which was nice but also doesn't really solve the problem. Just want to give people a heads up before walking into the store.
Went this morning Place is clean and it was good vibe.. had a wrap and caramel Macchiato thanks to pushpinder for the great and friendly service and suggesting a coffee :)
Brandy 101ish
This locations service isn’t just fast, friendly and fun they were also very accurate and cheerful when I came for my morning coffee.
It was so cozy and welcoming here when I got my morning coffee and look forward to going back for my next cup fairly soon !!!
Worst Starbucks in the city they make it dam clear they don’t care about walk in customers at all. Everytime I go I watch countless and countless of drinks go passed and today customers who order after me got there drinks first. I’m paying 7$ and you guys want a tip? I’m insulted. My first trip out in days cause of an injury you guys ruin.
Atmosphere: 1
Food: 1
Service: 1
Chloe Castello
If light ice is half the venti cup, wth is regular ice in a venti cup?
Robin Brown
“I had an amazing experience at Starbucks today, thanks to Julie! She was incredibly friendly, efficient, and made my day with her positive attitude. She recommended the perfect drink based on my preferences, and it was absolutely delicious. Julie truly goes above and beyond to ensure every customer leaves with a smile. The level of service she provided was exceptional, and I’ll definitely be coming back. Thank you, Julie, for making my visit so enjoyable!”
I am very disappointed with the service I received today at Starbucks. I urgently needed to use the restroom, explained that I am pregnant, and was still told I could not enter unless I bought something. I had to purchase a bottle of water just to get access.
As a loyal customer, I find this policy unacceptable and lacking compassion. In some provinces, such as British Columbia, the Public Toilet Act prohibits demanding payment for restroom use. Starbucks should review its approach and show more empathy, especially to customers in need.
Service: 1
Love their roasted egg pepper bites with vanilla latte
“Starbucks is a reliable spot for coffee lovers. The drinks are consistently well-prepared, whether you’re ordering a classic latte, cappuccino, or a seasonal specialty. The ambiance is cozy and inviting, perfect for working, studying, or meeting friends. Staff are generally friendly and efficient, and the stores are clean and well-maintained. The variety of food options, from pastries to sandwiches, complements the beverages well. While prices are a bit on the higher side, the quality and consistency make it worth it. Overall, Starbucks offers a comfortable environment with great coffee and snacks, making it a go-to for many people.”
Atmosphere: 5
Food: 5
Service: 5
Great staff and food, but PLEASE get your dang door fixed so the wheelchair accessable buttons work. They havent worked for a LONG time, its a fire hazard and awful for patrons in wheelchairs or with young children in strollers
Atmosphere: 1
Food: 5
Service: 5
Absolutely terrible service. Slowest drive thru in the city by far. Had to go around the drive thru twice just to get my plain brewed cup of coffee..and even then it was lukewarm at best
Atmosphere: 1
Food: 1
Service: 1
Probably the slowest Starbucks I’ve been to. Placed a mobile order 20 minutes prior to arriving at the location and it still wasn’t ready.
The manager Juli put my name wrong not by mistake she is crazy manager that’s how their management works 🤣🤣🤣
Really bad service and rude staff. I will never come back here.
Atmosphere: 1
Food: 3
Service: 1
Stopped in today and ordered 2 drinks. Wasn't too busy in store but drive through was busy. I waited over 20 minutes before approaching the counter to inquire about the status of my order. I counted over 16 drive through orders processed. Obviously you can tell where their priorities land. Won't be back to this location.
Food: 5
Service: 1
Don't go in to the store. Every time I've gone in to order, they are very nice and helpful but it takes a ridiculous amount of time to get your order. I went in today, ordered 3 drinks and a cookie at 10:03 am. One of the machines was down and being worked on, understandable. What wasn't understandable was why the people that ordered after me (at least 10 people) got their drinks before us. (All had espresso so that wasn't the issue) Finally after 20 minutes we received 3 of the 4 items. We asked about our final drink and they had clearly forgotten about it or misplaced the sticker. We walked out of Starbucks at 10:31 am. Moral of the story, you shouldn't be waiting 30 minutes for 4 items. They clearly only favour the drive thru and mobile orders, they don't seem to care if you are in the store waiting for 30 minutes. Three other customers were complaining about the amount of time they were waiting as well ( they were there before us )
I would note they did come around and hand out a 4 dollar gift card, which was nice but also doesn't really solve the problem. Just want to give people a heads up before walking into the store.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Went this morning Place is clean and it was good vibe.. had a wrap and caramel Macchiato thanks to pushpinder for the great and friendly service and suggesting a coffee :)
This locations service isn’t just fast, friendly and fun they were also very accurate and cheerful when I came for my morning coffee.
It was so cozy and welcoming here when I got my morning coffee and look forward to going back for my next cup fairly soon !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Iced Coffee Blend, Iced Lemon Loaf, Pike Place Roast
Worst Starbucks in the city they make it dam clear they don’t care about walk in customers at all. Everytime I go I watch countless and countless of drinks go passed and today customers who order after me got there drinks first. I’m paying 7$ and you guys want a tip? I’m insulted. My first trip out in days cause of an injury you guys ruin.
Atmosphere: 1
Food: 1
Service: 1
If light ice is half the venti cup, wth is regular ice in a venti cup?
“I had an amazing experience at Starbucks today, thanks to Julie! She was incredibly friendly, efficient, and made my day with her positive attitude. She recommended the perfect drink based on my preferences, and it was absolutely delicious. Julie truly goes above and beyond to ensure every customer leaves with a smile. The level of service she provided was exceptional, and I’ll definitely be coming back. Thank you, Julie, for making my visit so enjoyable!”
Atmosphere: 5
Food: 5
Service: 5
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