I ordered an iced matcha latte at the drive thru and received it with many clumps. I mentioned it kindly to the person at the window and was very aggressively told “that’s just how it comes” which is not true. This was a poorly made drink. I’ve ordered it many times and it has been probably mixed. You would think they were doing me a favour by showing up to work with the level of attitude I was given. Didn’t even offer to remake it. For an $8 drink it better be worth my money. I didn't catch the name of the person at the window but will happily provide details. Older blonde lady, cranky attitude on Monday, June 9, 2025 at 12:11pm. Hope this serves as a training opportunity!
maira Palacios
I have visit this location 5 times in the last 2 weeks. I love the fact they have a wonderful selection of cups. So 5 out 5 I have purchased a mug or cup. Today was not the exception I purchased two! This store has never been the warmest, you are not greeted, you don't hear at thank you from them and honestly I do not really care about; however, I do care about the way you treat me while I am being a customer. This morning at 6:40 am, I grabbed two cold cups one from the sale section and one from the regular price. I went to the barista and I mean its 6:40, they just open and you can tell the girl, her name was Catherine, was already in a bad mood or she just for some reason decided that it was a good day to tell me with a tone and with judgy eyes: ‘ you are aware that this cup is full price correct, you have to pay full price’ I was really surprise instead of greeting me she assumed I cannot afford it. First, she asked aggressively, second, I never asked the price, third I did not look like I could not afford it. She make in her a reasoning base on what my race, my gender, or my social status, that I am an immigrant. I decided to be the adult and I said I am totally aware and proceed to order my breakfast, I wanted 3 item, well she make me repeat myself three times as she pretended that she could not understand my english. I spent in total 89 dollars, and I purchased 5 items. My hands were full already as I had my wallet, my sunglasses, and my phone. She never offered a bad to purchase. So she throw my items and I said could I please have a bag and she rolled her eyes like I was asking for the las bag in the world, and said you need to pay for this bags are u aware? Again I never asked for free things I paid for my items. So, I decided to just not reply. She looks at me and acted like she was doing me a favour and say I will give it to you however next time you pay and ask at the moment of purchasing, like wth is wrong with her! I never said I could not afford a bag. I had coins, and she gave me her back. I was really irritated when the barista in charge of the drink just put the drink in table it was half empty and cold. The mainly reason I am annoyed is because when I came to Canada, Starbucks was really nice to give me a job as a barista, 15 years ago, I know how baristas are trained as I became the trainer for more than 30 people at my store, I joined the manning store we open this store, we were told that we need to be nice to everyone no matter what as an audit can happen and just because that is expected from you being at the job. I know all the people who are in charge of this stores and this reflect so bad in the manager in charge of this store and overall starbucks.
Joshua Miguel Fabro
One of the best starbucks to buy a drink here in Edmonton. Great service, taste and quality. They always make my drink perfect. 👌
Emily Gustafson
Surprisingly, for a Starbucks, this one has been my best experience so far. Their drinks have always been consistent, and I have never had to ask for extra pumps of things. Their service has always been friendly. The few times I had a poor experience with wait time, it was just because they were busy, so you really cannot blame them. This has become my go to location in the north end.
Perfrid
If you need to read a Starbucks review to know whether they have excellent coffee, then probably shouldn't be shopping here.
More Salah
Did not like the drive through but the Matcha was Awesome?
Atmosphere: 3
Food: 5
Service: 5
Ashlea Crane
I absolutely love this location and the team that serves here! Every time I come here, they're always so friendly and fun! BEST STARBUCKS IN THIS PART OF EDMONTON!
Atmosphere: 5
Food: 5
Service: 5
Shay Shantal
The person working the drive through this morning should learn a thing or two about customers service and how to speak to paying customers. Not only did she give me the wrong order but she gave me the worst attitude possible. If you don’t want to deal with customers and have nice interactions maybe don’t work in customers service. Wish I could give no stars.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Frederick
This location is freezing! I brought it forward as a concern and they said they have no control over the temperature?? Prepare to freeze if you come here.
I ordered an iced matcha latte at the drive thru and received it with many clumps. I mentioned it kindly to the person at the window and was very aggressively told “that’s just how it comes” which is not true. This was a poorly made drink. I’ve ordered it many times and it has been probably mixed. You would think they were doing me a favour by showing up to work with the level of attitude I was given. Didn’t even offer to remake it. For an $8 drink it better be worth my money. I didn't catch the name of the person at the window but will happily provide details. Older blonde lady, cranky attitude on Monday, June 9, 2025 at 12:11pm. Hope this serves as a training opportunity!
I have visit this location 5 times in the last 2 weeks. I love the fact they have a wonderful selection of cups. So 5 out 5 I have purchased a mug or cup. Today was not the exception I purchased two! This store has never been the warmest, you are not greeted, you don't hear at thank you from them and honestly I do not really care about; however, I do care about the way you treat me while I am being a customer. This morning at 6:40 am, I grabbed two cold cups one from the sale section and one from the regular price. I went to the barista and I mean its 6:40, they just open and you can tell the girl, her name was Catherine, was already in a bad mood or she just for some reason decided that it was a good day to tell me with a tone and with judgy eyes: ‘ you are aware that this cup is full price correct, you have to pay full price’ I was really surprise instead of greeting me she assumed I cannot afford it. First, she asked aggressively, second, I never asked the price, third I did not look like I could not afford it. She make in her a reasoning base on what my race, my gender, or my social status, that I am an immigrant. I decided to be the adult and I said I am totally aware and proceed to order my breakfast, I wanted 3 item, well she make me repeat myself three times as she pretended that she could not understand my english. I spent in total 89 dollars, and I purchased 5 items. My hands were full already as I had my wallet, my sunglasses, and my phone. She never offered a bad to purchase. So she throw my items and I said could I please have a bag and she rolled her eyes like I was asking for the las bag in the world, and said you need to pay for this bags are u aware? Again I never asked for free things I paid for my items. So, I decided to just not reply. She looks at me and acted like she was doing me a favour and say I will give it to you however next time you pay and ask at the moment of purchasing, like wth is wrong with her! I never said I could not afford a bag. I had coins, and she gave me her back. I was really irritated when the barista in charge of the drink just put the drink in table it was half empty and cold. The mainly reason I am annoyed is because when I came to Canada, Starbucks was really nice to give me a job as a barista, 15 years ago, I know how baristas are trained as I became the trainer for more than 30 people at my store, I joined the manning store we open this store, we were told that we need to be nice to everyone no matter what as an audit can happen and just because that is expected from you being at the job. I know all the people who are in charge of this stores and this reflect so bad in the manager in charge of this store and overall starbucks.
One of the best starbucks to buy a drink here in Edmonton. Great service, taste and quality. They always make my drink perfect. 👌
Surprisingly, for a Starbucks, this one has been my best experience so far. Their drinks have always been consistent, and I have never had to ask for extra pumps of things. Their service has always been friendly. The few times I had a poor experience with wait time, it was just because they were busy, so you really cannot blame them. This has become my go to location in the north end.
If you need to read a Starbucks review to know whether they have excellent coffee, then probably shouldn't be shopping here.
Did not like the drive through but the Matcha was Awesome?
Atmosphere: 3
Food: 5
Service: 5
I absolutely love this location and the team that serves here! Every time I come here, they're always so friendly and fun! BEST STARBUCKS IN THIS PART OF EDMONTON!
Atmosphere: 5
Food: 5
Service: 5
The person working the drive through this morning should learn a thing or two about customers service and how to speak to paying customers. Not only did she give me the wrong order but she gave me the worst attitude possible. If you don’t want to deal with customers and have nice interactions maybe don’t work in customers service. Wish I could give no stars.
Atmosphere: 1
Food: 1
Service: 1
This location is freezing! I brought it forward as a concern and they said they have no control over the temperature?? Prepare to freeze if you come here.
Always great to refresh with and iced drink from
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My workplace stop which mak s my day just better!!!
Atmosphere: 5
Food: 5
Service: 5
Best location in the city ! Super friendly staff
Atmosphere: 5
Food: 5
Service: 5
Outdoor patio very noisy due to location.
Atmosphere: 2
Food: 5
Service: 5
Pretty poor service. Quality Products.
Atmosphere: 3
Food: 4
Service: 1
The ladies working today were amazing, absolutely made my morning significantly better and the vibes were 10/10
Atmosphere: 4
Food: 5
Service: 5
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