Stopped by to get a birthday drink for my girlfriend. We had already active account. Promotion didn’t show up on their end and refused us the bday drink. We offered to show the ID. But guy on driver thru window says no. Drinks and made and sitting there could have just given it to make it a better experience. No apologize offered. No bday wishes offered. Not asking for a lot just basic civil formality. I have worked Starbucks myself in the past and I know this isn’t acceptable
Maha Chanel
Rude and unhelpful service
Lisa Burrows
I’ve always had good experiences at Starbucks, but today was genuinely upsetting. I went to the store around 12:25 PM and ordered a spicy falafel pocket. Instead, I was given chicken — which is unacceptable, especially since I’m a vegetarian.
I called the store at 12:52 PM to inform them about the mistake. Unfortunately, the person who answered didn’t apologize — not even once. She didn’t seem to care at all about the seriousness of the issue or how it affected me.
This isn’t just about a refund. It’s about respecting someone’s dietary choices and showing basic empathy. I was on my short break from work and now can’t eat anything because I can’t leave again. The mistake and the lack of care really ruined my day.
Mistakes happen, but how you respond makes all the difference. Sadly, the response I received today was careless and dismissive.
Alborz
Starbucks consistently delivers a comfortable and reliable café experience. The atmosphere is warm , making it a great spot to relax, catch up with friends, or get some work done. Staff are usually friendly and efficient, even during busy hours.
The coffee is dependable—whether you’re getting a classic brewed coffee or a seasonal drink like the Pumpkin Spice Latte. The food options are convenient, though slightly on the pricier side for what you get.
One of the best features is the availability of outlets and Wi-Fi, which makes it ideal for studying or working.
Cindy Yelle
*** AVOID THIS LOCATION AT ALL COSTS *** They have Pin Pad issues - they will charge you but will not give you what you paid for OR a receipt ! I called my bank on the spot and the bank verified the charge was made - and I showed the manager on my app that I WAS charged. Seemed to make no difference to him at all - he could have cared less (the manager) Sandeep will give you a BS response how "the machine didn't give a receipt so you have to WAIT 3-5 business days for the system to reverse the charges" ! Guess what no REFUND from their end - after FIVE days. I did try to call the manager Sandeep several times - he was never "available" when I called the store NOR does he answer his phone ! Called corporate what a waste of time that was ! ALL they tell you to do is "call your bank to dispute the charge we cannot do anything" (NOR can they call a customer back ! I found that out the hard way UNREAL ! Its like they are PURPOSEFULLY trying to rip off a customer while not taking any responsibility for ANYTHING. Corporate personally seems more interested in their stupid "rewards" program than actually looking into issues customers have at the locations. I have been ripped off $ 43.03 So I beg you good people unless you pay in CASH do NOT waste your time and money at this crap USELESS location ! NO ONE will help you ! Modern day THIEVERY where they take your money and give you NOTHING you PAID for !! Buyer BEWARE !!! RUN AS FAST AS YOU CAN AWAY FROM THIS LOOCATION.
Atmosphere: 1
Food: 1
Service: 1
Ron Pettigrew (VE6RWP)
Friendly staff and consistent drinks
Atmosphere: 5
Food: 5
Service: 5
Erin Burgess
I can understand paying more for higher quality, but it’s not. Better service, it’s not. At least Tim Horton’s cuts my bagel for me and spreads the cheese so I don’t need to in the vehicle.
Atmosphere: 5
Food: 3
Service: 2
Hashini A
Asked for light ice… thank you for the extra!
Atmosphere: 1
Food: 1
Service: 1
Levi h
I come here just about EVERY morning before work since I work in the outlet mall.. my FAV people ❤️ they make everyday so special for me, i order just about the same thing everyday and almost everyone has my order just about memorized and always write me little notes on my coffee and the sweetest people ever!!! I never get their names or I forget, but the Blondie especially is absolutely the sweetest and even when she doesn’t work drive through she always tries to say hi!! Or the girl who use to have red hair always so sweet to me and talks to me about work or compliments me!! But overall everyone there makes every day so special and what I look forward too every morning no matter who is working!
Erika is always such a sweetheart!! I love seeing her before my shift at the mall!
Atmosphere: 5
Food: 5
Service: 5
A P
Walked in the other day to get a few gift cards, I had multiple orders for drinks too and they were understanding- the whole team was kind and conversing with everybody. Multi-tasking with ease.
Atmosphere: 5
Food: 5
Service: 5
Peter Taylor
Always enjoy Starbucks, they have good coffee and food, and the staff are always very friendly.
Atmosphere: 4
Food: 4
Service: 5
Sandeeep Kumar (Sonu)
Amazing Customer Service
Venetia Baudin
I went in to do a takeout order, waited while they did every drive-through order before they got around to preparing my order. If I had known, I would have gotten back into my car and done drive-
Stopped by to get a birthday drink for my girlfriend. We had already active account. Promotion didn’t show up on their end and refused us the bday drink. We offered to show the ID. But guy on driver thru window says no. Drinks and made and sitting there could have just given it to make it a better experience. No apologize offered. No bday wishes offered. Not asking for a lot just basic civil formality. I have worked Starbucks myself in the past and I know this isn’t acceptable
Rude and unhelpful service
I’ve always had good experiences at Starbucks, but today was genuinely upsetting. I went to the store around 12:25 PM and ordered a spicy falafel pocket. Instead, I was given chicken — which is unacceptable, especially since I’m a vegetarian.
I called the store at 12:52 PM to inform them about the mistake. Unfortunately, the person who answered didn’t apologize — not even once. She didn’t seem to care at all about the seriousness of the issue or how it affected me.
This isn’t just about a refund. It’s about respecting someone’s dietary choices and showing basic empathy. I was on my short break from work and now can’t eat anything because I can’t leave again. The mistake and the lack of care really ruined my day.
Mistakes happen, but how you respond makes all the difference. Sadly, the response I received today was careless and dismissive.
Starbucks consistently delivers a comfortable and reliable café experience. The atmosphere is warm , making it a great spot to relax, catch up with friends, or get some work done. Staff are usually friendly and efficient, even during busy hours.
The coffee is dependable—whether you’re getting a classic brewed coffee or a seasonal drink like the Pumpkin Spice Latte. The food options are convenient, though slightly on the pricier side for what you get.
One of the best features is the availability of outlets and Wi-Fi, which makes it ideal for studying or working.
*** AVOID THIS LOCATION AT ALL COSTS *** They have Pin Pad issues - they will charge you but will not give you what you paid for OR a receipt ! I called my bank on the spot and the bank verified the charge was made - and I showed the manager on my app that I WAS charged. Seemed to make no difference to him at all - he could have cared less (the manager) Sandeep will give you a BS response how "the machine didn't give a receipt so you have to WAIT 3-5 business days for the system to reverse the charges" ! Guess what no REFUND from their end - after FIVE days. I did try to call the manager Sandeep several times - he was never "available" when I called the store NOR does he answer his phone ! Called corporate what a waste of time that was ! ALL they tell you to do is "call your bank to dispute the charge we cannot do anything" (NOR can they call a customer back ! I found that out the hard way UNREAL ! Its like they are PURPOSEFULLY trying to rip off a customer while not taking any responsibility for ANYTHING. Corporate personally seems more interested in their stupid "rewards" program than actually looking into issues customers have at the locations. I have been ripped off $ 43.03 So I beg you good people unless you pay in CASH do NOT waste your time and money at this crap USELESS location ! NO ONE will help you ! Modern day THIEVERY where they take your money and give you NOTHING you PAID for !! Buyer BEWARE !!! RUN AS FAST AS YOU CAN AWAY FROM THIS LOOCATION.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and consistent drinks
Atmosphere: 5
Food: 5
Service: 5
I can understand paying more for higher quality, but it’s not. Better service, it’s not. At least Tim Horton’s cuts my bagel for me and spreads the cheese so I don’t need to in the vehicle.
Atmosphere: 5
Food: 3
Service: 2
Asked for light ice… thank you for the extra!
Atmosphere: 1
Food: 1
Service: 1
I come here just about EVERY morning before work since I work in the outlet mall.. my FAV people ❤️ they make everyday so special for me, i order just about the same thing everyday and almost everyone has my order just about memorized and always write me little notes on my coffee and the sweetest people ever!!! I never get their names or I forget, but the Blondie especially is absolutely the sweetest and even when she doesn’t work drive through she always tries to say hi!! Or the girl who use to have red hair always so sweet to me and talks to me about work or compliments me!! But overall everyone there makes every day so special and what I look forward too every morning no matter who is working!
Atmosphere: 5
Food: 5
Service: 5
Asked for lactose free…it was not lactose free….
Restaurantji Recommends
Erika is always such a sweetheart!! I love seeing her before my shift at the mall!
Atmosphere: 5
Food: 5
Service: 5
Walked in the other day to get a few gift cards, I had multiple orders for drinks too and they were understanding- the whole team was kind and conversing with everybody. Multi-tasking with ease.
Atmosphere: 5
Food: 5
Service: 5
Always enjoy Starbucks, they have good coffee and food, and the staff are always very friendly.
Atmosphere: 4
Food: 4
Service: 5
Amazing Customer Service
I went in to do a takeout order, waited while they did every drive-through order before they got around to preparing my order. If I had known, I would have gotten back into my car and done drive-
Atmosphere: 4
Food: 5
Service: 1
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