Sahil is very rude and has very poor customer service.
Sara
Natasha (hopefully spelled right) is quite literally the kindest and most skilled barista at this location. Anytime shes there specifically I know my coffee will taste amazing. I wish she could work there everyday!
Atmosphere: 5
Food: 5
Service: 5
Edward Langer
the girls here are always warm and welcoming and the drinks are great ! I would recommend this place to anyone!
Atmosphere: 5
Food: 4
Service: 5
Satwant Kaur
Starbucks never disappoints❤️Their drinks are always delicious and consistent — whether it’s a refreshing iced coffee, a creamy latte, or a cozy seasonal drink. The flavors are rich, and everything’s made just the way I like it. Perfect spot for a quick pick-me-up or to relax with your favorite drink.
Atmosphere: 5
Food: 5
Service: 5
Fallyn
Service is so slow. Waited over an hour for a tea, my coffee frappe melted. They randomly make drinks in no particular order, so some people got their orders before us even though we ordered before them. Just super frustrating
Atmosphere: 1
Food: 1
Service: 1
Bruce Mattia
One of the busier Starbucks locations I visit, and it’s clear why. This West Edmonton Starbucks is always clean, well-staffed, and run by a highly professional and efficient team. The drive-through is busy but moves quickly thanks to their great organization. There is a supervisor present, but they are rarely needed because the staff handles everything so smoothly. A well-run store that truly serves the surrounding neighborhood well.
Atmosphere: 4
Food: 2
Service: 5
Astra E.
I had a disappointing experience at this place. The customer service was terrible, and unfortunately, Lea’s attitude was a big part of it. I wasn't greeted when I walked in, and when I asked for water, I was questioned if I had been there before. To top it off, she pointed out the cheapest item on the menu without much effort to engage or assist in a friendly manner. It was clear she wasn’t enjoying her job, and that made the entire experience unpleasant. I wanted to order my regular go to, but with the type of service I received, I lost my appetite.
Service: 1
Taylor home
Very rude staff after I ordered 30$ in drinks I asked for cup of water they wanted to charge for that too
Atmosphere: 1
Food: 1
Service: 1
Kirk Dewhurst
Good coffee. The ambiance is great. This location is in the west end of West Edmonton Mall inside the Indigo book store. The service was great and the coffee ☕️ hot and flavourful. There was seating available when we came but it was busy.
Atmosphere: 4
Food: 4
Service: 4
Erilea
And this was meant to be a latte. I haven’t visited as often as I have but every time I do I get this. Would have been better off getting a brewed coffee with a splash of bubbly milk I can make on my own.
I spent almost 30 dollars for drinks about my kids today Saturday 21 December. Their quality was bad. Their tables was so durty. There was not anyone to clean their tables. A lot of money for carbage. Drinks and sweets with chemical ingredients! Also I requested a cup of water and they told me order and pay for a bottle. I regret spending my money to this store. I will not go to any Starbucks store in my life!!!!!!!!!
sarah Dshng
Wait time is too long,the screen shows in alphabetical order not the order list. Who knows if they service better tipping customers first?
Atmosphere: 1
Food: 2
Service: 1
Ivan Canadian
A standard and typical Starbucks. Nothing too special besides a bookstore that is merged with Starbucks.
Vegetarian options: I think there are some vegetarian options there, but I think they are pretty limited.
Dietary restrictions: There are some dietary restrictions. I just think these options are quite limited.
Parking: What parking are we talking about? I just want to get some points here. Obviously, there isn't any parking on the 2nd floor.
Kid-friendliness: Full kid-friendly, but I don't advise bringing your kids here. It's more of a working atmosphere Starbucks.
Wheelchair accessibility: Full 100% wheelchair accessibility. The only issue is that the mall itself isn't so wheelchair accessible. Starbucks is located on the 2nd floor and it will be quite a struggle to get there.
Atmosphere: 4
Food: 3
Service: 5
Marcelina Hume
Terrible service.
Atmosphere: 1
Service: 1
Jason Olsen
Worse customer experience ever. Went in to order few coffees a couple hours before close, noone in the establishment, walked to the till, didnt get acknowledged at all, i said hello as they continued to clean the counter with their back to me. To get no acknowledgement so i say hello louder to be told ill be right there. Another two minutes go by as she continues to wash a clothe and wipe the counter beside the till to no contact the entire time. Miserableness is all i felt from that employee. I couldnt spend myoney there so i left. Wont go back. Been there before n employees were great but this most recent one put a bad taste in my mouth and probally every other customer she delt with today.
Sahil is very rude and has very poor customer service.
Natasha (hopefully spelled right) is quite literally the kindest and most skilled barista at this location. Anytime shes there specifically I know my coffee will taste amazing. I wish she could work there everyday!
Atmosphere: 5
Food: 5
Service: 5
the girls here are always warm and welcoming and the drinks are great ! I would recommend this place to anyone!
Atmosphere: 5
Food: 4
Service: 5
Starbucks never disappoints❤️Their drinks are always delicious and consistent — whether it’s a refreshing iced coffee, a creamy latte, or a cozy seasonal drink. The flavors are rich, and everything’s made just the way I like it. Perfect spot for a quick pick-me-up or to relax with your favorite drink.
Atmosphere: 5
Food: 5
Service: 5
Service is so slow. Waited over an hour for a tea, my coffee frappe melted. They randomly make drinks in no particular order, so some people got their orders before us even though we ordered before them. Just super frustrating
Atmosphere: 1
Food: 1
Service: 1
One of the busier Starbucks locations I visit, and it’s clear why. This West Edmonton Starbucks is always clean, well-staffed, and run by a highly professional and efficient team. The drive-through is busy but moves quickly thanks to their great organization. There is a supervisor present, but they are rarely needed because the staff handles everything so smoothly. A well-run store that truly serves the surrounding neighborhood well.
Atmosphere: 4
Food: 2
Service: 5
I had a disappointing experience at this place. The customer service was terrible, and unfortunately, Lea’s attitude was a big part of it. I wasn't greeted when I walked in, and when I asked for water, I was questioned if I had been there before. To top it off, she pointed out the cheapest item on the menu without much effort to engage or assist in a friendly manner. It was clear she wasn’t enjoying her job, and that made the entire experience unpleasant. I wanted to order my regular go to, but with the type of service I received, I lost my appetite.
Service: 1
Very rude staff after I ordered 30$ in drinks I asked for cup of water they wanted to charge for that too
Atmosphere: 1
Food: 1
Service: 1
Good coffee. The ambiance is great. This location is in the west end of West Edmonton Mall inside the Indigo book store. The service was great and the coffee ☕️ hot and flavourful. There was seating available when we came but it was busy.
Atmosphere: 4
Food: 4
Service: 4
And this was meant to be a latte. I haven’t visited as often as I have but every time I do I get this. Would have been better off getting a brewed coffee with a splash of bubbly milk I can make on my own.
Restaurantji Recommends
I spent almost 30 dollars for drinks about my kids today Saturday 21 December. Their quality was bad. Their tables was so durty. There was not anyone to clean their tables. A lot of money for carbage. Drinks and sweets with chemical ingredients! Also I requested a cup of water and they told me order and pay for a bottle. I regret spending my money to this store. I will not go to any Starbucks store in my life!!!!!!!!!
Wait time is too long,the screen shows in alphabetical order not the order list. Who knows if they service better tipping customers first?
Atmosphere: 1
Food: 2
Service: 1
A standard and typical Starbucks. Nothing too special besides a bookstore that is merged with Starbucks.
Vegetarian options: I think there are some vegetarian options there, but I think they are pretty limited.
Dietary restrictions: There are some dietary restrictions. I just think these options are quite limited.
Parking: What parking are we talking about? I just want to get some points here. Obviously, there isn't any parking on the 2nd floor.
Kid-friendliness: Full kid-friendly, but I don't advise bringing your kids here. It's more of a working atmosphere Starbucks.
Wheelchair accessibility: Full 100% wheelchair accessibility. The only issue is that the mall itself isn't so wheelchair accessible. Starbucks is located on the 2nd floor and it will be quite a struggle to get there.
Atmosphere: 4
Food: 3
Service: 5
Terrible service.
Atmosphere: 1
Service: 1
Worse customer experience ever. Went in to order few coffees a couple hours before close, noone in the establishment, walked to the till, didnt get acknowledged at all, i said hello as they continued to clean the counter with their back to me. To get no acknowledgement so i say hello louder to be told ill be right there. Another two minutes go by as she continues to wash a clothe and wipe the counter beside the till to no contact the entire time. Miserableness is all i felt from that employee. I couldnt spend myoney there so i left. Wont go back. Been there before n employees were great but this most recent one put a bad taste in my mouth and probally every other customer she delt with today.
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