I’m extremely disappointed with the service I received at Subway today. I was refused service simply because I ordered a rotisserie chicken rice bowl — something I’ve had made for me at numerous other Subway locations dozens of times without issue.
While I understand it may not be explicitly listed on the menu, it has never been a problem in the past. I have very strict dietary restrictions and rotisserie chicken is the **only** protein option at Subway that I can safely eat. I explained this to the employee, Lily, and noted that this was due to **dietary allergies**, but she still flatly refused to prepare the order because it wasn’t listed as an official bowl option like the steak or sweet onion teriyaki.
Even after I respectfully pointed out that other locations have always accommodated this without hesitation, she insisted she could not make it. I left without food and deeply frustrated — not just by the lack of flexibility, but by the complete disregard for someone with dietary needs.
This was an appalling experience, and I sincerely hope Subway addresses this kind of inflexible and insensitive customer service. Accommodating dietary restrictions shouldn’t be treated as an inconvenience. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Caleb Dobson
best fast food there is, staff are friendly
Atmosphere: 4
Food: 5
Service: 4
Lucas Johnston
Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
La Creatura
IF I COULD GIVE THIS PLACE Two Thumbs Up I WOULD BUT I NEED MY HANDS TO HOLD MY Footlong Pizza Sub Toasted with Mushrooms and Green Peppers AND MY Large Coca Cola
Atmosphere: 5
Food: 5
Service: 5
Dana Scully
Sometimes I think to myself ‘huh, this sandwich slaps’ and sometimes I think ‘who in their right mind gets a foot long extra tuna and olives on herb and garlic?’
And then I remember it was me. I made the sandwich. I was in control. And I have no one else to blame for my actions. Pathetic
Atmosphere: 5
Food: 5
Service: 5
Brenda Otieno
Very good customer service
Atmosphere: 5
Food: 5
Service: 5
MARVING RDGR
There so amazing , i love the food everything here
Atmosphere: 5
Food: 5
Service: 5
Sameh Said
I had a fantastic experience at the Subway on 99 Street thanks to Chinenye! She was friendly, efficient, and made my sandwich exactly how I wanted it. She’s the cleanest person working at this restaurant, and it really shows—the place is always spotless and smells great every time I come in. It’s clear she takes pride in her work and cares about the customers. I’ll definitely keep coming back—thanks, Chinenye!
Eric Messner
my favorite place to eat
Atmosphere: 5
Food: 5
Service: 5
Zack Behm
The store was out of multiple types of bread and when I got my sandwich, the employee burned the bread. The restaurant was dirty, none of the tables were cleaned.
Fresh veggies clean place and good customer service 👍👍the guy was so respectful
Deepak Singh
The food nd drink is very delicious and the person working there named Jashan is very nice and cooperative.
Atmosphere: 5
Food: 5
Service: 5
Ashley Vance
I think worker had his drug dealer comin while were there , he was slow gross and the food was looking really sus
Atmosphere: 1
Food: 1
Service: 1
Benjamin B Hofer
The best
Atmosphere: 5
Food: 5
Service: 5
Aunt Jemima
I haven’t had subway by choose for 10 years (bad memories) and I decided to give it a try.
The place is clean and I called before hand to make sure it was open. The person on the phone was nice.
When I went to the store I asked for their personal favourite. MINUS THE TOMATOES- don’t wanna disrespect the chef just how I like mines.
Y’all. Tell me why this was one of the best sandwiches of my life… So here I am writing a review because I always give people their flowers when due.
I grabbed their name before leaving so shout out to CHINENYE. They were kind and patient and informative and non judgmental with my awkwardness.
So I always right a review after interactions like that as a person with social anxiety because I want others to know of the places that they can be themselves at, or at least try… a good sandwich heals.
I’m extremely disappointed with the service I received at Subway today. I was refused service simply because I ordered a rotisserie chicken rice bowl — something I’ve had made for me at numerous other Subway locations dozens of times without issue.
While I understand it may not be explicitly listed on the menu, it has never been a problem in the past. I have very strict dietary restrictions and rotisserie chicken is the **only** protein option at Subway that I can safely eat. I explained this to the employee, Lily, and noted that this was due to **dietary allergies**, but she still flatly refused to prepare the order because it wasn’t listed as an official bowl option like the steak or sweet onion teriyaki.
Even after I respectfully pointed out that other locations have always accommodated this without hesitation, she insisted she could not make it. I left without food and deeply frustrated — not just by the lack of flexibility, but by the complete disregard for someone with dietary needs.
This was an appalling experience, and I sincerely hope Subway addresses this kind of inflexible and insensitive customer service. Accommodating dietary restrictions shouldn’t be treated as an inconvenience. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
best fast food there is, staff are friendly
Atmosphere: 4
Food: 5
Service: 4
Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
IF I COULD GIVE THIS PLACE Two Thumbs Up I WOULD BUT I NEED MY HANDS TO HOLD MY Footlong Pizza Sub Toasted with Mushrooms and Green Peppers AND MY Large Coca Cola
Atmosphere: 5
Food: 5
Service: 5
Sometimes I think to myself ‘huh, this sandwich slaps’ and sometimes I think ‘who in their right mind gets a foot long extra tuna and olives on herb and garlic?’
And then I remember it was me. I made the sandwich. I was in control. And I have no one else to blame for my actions. Pathetic
Atmosphere: 5
Food: 5
Service: 5
Very good customer service
Atmosphere: 5
Food: 5
Service: 5
There so amazing , i love the food everything here
Atmosphere: 5
Food: 5
Service: 5
I had a fantastic experience at the Subway on 99 Street thanks to Chinenye! She was friendly, efficient, and made my sandwich exactly how I wanted it. She’s the cleanest person working at this restaurant, and it really shows—the place is always spotless and smells great every time I come in. It’s clear she takes pride in her work and cares about the customers. I’ll definitely keep coming back—thanks, Chinenye!
my favorite place to eat
Atmosphere: 5
Food: 5
Service: 5
The store was out of multiple types of bread and when I got my sandwich, the employee burned the bread. The restaurant was dirty, none of the tables were cleaned.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Fresh veggies clean place and good customer service 👍👍the guy was so respectful
The food nd drink is very delicious and the person working there named Jashan is very nice and cooperative.
Atmosphere: 5
Food: 5
Service: 5
I think worker had his drug dealer comin while were there , he was slow gross and the food was looking really sus
Atmosphere: 1
Food: 1
Service: 1
The best
Atmosphere: 5
Food: 5
Service: 5
I haven’t had subway by choose for 10 years (bad memories) and I decided to give it a try.
The place is clean and I called before hand to make sure it was open. The person on the phone was nice.
When I went to the store I asked for their personal favourite. MINUS THE TOMATOES- don’t wanna disrespect the chef just how I like mines.
Y’all. Tell me why this was one of the best sandwiches of my life… So here I am writing a review because I always give people their flowers when due.
I grabbed their name before leaving so shout out to CHINENYE. They were kind and patient and informative and non judgmental with my awkwardness.
So I always right a review after interactions like that as a person with social anxiety because I want others to know of the places that they can be themselves at, or at least try… a good sandwich heals.
Thank you CHINENYE of Subway!
Atmosphere: 5
Food: 5
Service: 5
Loading...