Subway
11843 St Albert Trail NW, Edmonton
(780) 452-5863
Recent Reviews
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Good food good price
Atmosphere: 5
Food: 5
Service: 5
Amazing at talking to their customers
Atmosphere: 3
Food: 5
Service: 5
I would give this somebody a lower store than one star if possible. First of all when I went into the store it was gross and not kept well. Doesn't look like it ain't being ever swept or mopped and there was food all over the tables.
Secondly when I went to go and make my order I asked to have my cheese put on the side because that is how I like it. The owner as he later stated he was the owner argued with me for about 5 minutes about not putting the cheese on the side and then I'm not allowed to have it if I'm not going to put on the sub so I agreed to put it on the sub then they decided no you're not allowed to have cheese at all so eventually I said fine whatever I'm not going to argue just move on. Next when we get to the point of picking the toppings all I wanted was lettuce pickles green peppers. So at this moment I had no cheese and I was only getting 1/3 of the total of toppings that were allowed to be put on the Sub. So I requested extra pickles because he only put five, exactly five pickle slices on. He proceeded to start arguing again and at this point I walked out because it is not worth my time to argue about six or seven pickles instead of five when I was already getting robbed of my cheese.
The owner was rude and their actions were absurd for somebody working in the customer service industry, as instead of giving customer service that they decided to argue about every little detail penny pinching on the sub. The tone and the words that this man was using towards me and my wife were not appropriate and I wish I had them recorded because I could go to the police. I do not recommend going into this Subway if you are a person who does not want to be insulted or attacked. If you like to be insulted and attacked then yes go into the subway. If you seen me embarrassment on the employee's face that was working beside him you would have felt so horrible for her as well.
Atmosphere: 1
Food: 1
Service: 1
I have never had anything to complain about. The food is always good but the staff is amazing. Great service 👏 👍
Atmosphere: 5
Food: 5
Service: 5
This was previously one of my favorite subway locations; yesterday's visit (Sept 2, 2025, approx 12:30pm) changed that. The worker didn't wash her hands between handling cash and making my sandwich. I had to repeat everything I said at least once or twice because all attention was on two men dining in the store, seemed like friends of the workers. Asked for cucumbers, got 5 cucumbers on a footlong. Asked for more, she placed 5 more directly on top of the first 5. Asked for spinach, got tomatoes.
Then the worst part. Asked for olives, the container was nearly empty. So the worker grabbed a handful of olive juices and dumped it onto the sandwich.
Horribly disappointed to witness multiple health code violations in a single visit, I truly hope this was a one-off experience.
Atmosphere: 2
Food: 1
Service: 1
Been needing to talk to a manager for a few days now about my order experience in store. I keep being told call back in an hour because we are extremely busy. While that may be the case , I've called 6x today and I have even given my phone number to be called back on and still nothing.
Best service
Atmosphere: 5
Food: 5
Service: 5
Nice people, very friendly, subs done well, return customer!
Food: 5
Service: 5
Placed an order through the app while in the store to order with one of the coupons. I sat there for 10 mins, waiting for them to actually start making the order. I was told I had to wait as one of the employees had to make the bread while the other one walked away to do dishes.
If I had just walked up to the counter I doubt they would have made me wait 10 mins.
Every time I come to this location it feels like I am inconveniencing the staff with my presence as a customer. It’s extremely odd and frustrating.
I spent the time to write this review to remind myself to never order from this location again.
Atmosphere: 1
Food: 3
Service: 1
Lately these sandwich artists have been awesome. Generous with the toppings.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very good service, very clean area, staff is good, recommend this place
Atmosphere: 5
Food: 5
Service: 5
good service
Atmosphere: 5
Food: 5
Service: 5
The worker asked us to leave immediately because they wanted to close the store 10 minutes early and go home. So we packed up our half-eaten meals and left for good.
Atmosphere: 5
Food: 5
Service: 1
Awful experience
Fountain is not working
Had 2 coupons that they didn't redeem for me
Just stupid
Highly NOT recommended.
Service: 1
Very good service from lakhwinder
Veegie patty sub was so good
Loved it
Atmosphere: 5
Food: 5
Service: 5
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