I've been multiple Subway stores since I work around Edmonton. First I thought is I am too picky when I compare this store with others. Now when I check the reviews, I believe my customer experience is bad. I have no idea why there are 2 people work together but the speed is way lower than other stores. There are some stores only have 1 person work in early morning, and they done the job nice and quick. I can always enjoy nice breakfast before work, but if I buy from this store, I'm always late for work. And when there are multiple customers waiting, only one person is making food for customer, another person is always stay inside the room and just come out when check out. I like Subway because the employees from other stores are always very nice, and work fast. Except this one. I am very disappointed.
Atmosphere: 2
Food: 3
Service: 2
chris Tookey
Terrible service !!! Shutdown ovens, would not sell me a footlong sandwich
Service: 1
Katelyn Windels
I will never understand how it's considered acceptable for employees to laugh and chat away to their friends through their ear buds as they're serving customers. Then look at me like I'm inconveniencing them and interrupting their personal time. Completely unprofessional.
Atmosphere: 1
Food: 4
Service: 1
Muskan Wadhwa
I love to get my favourite subway from this location
Atmosphere: 5
Food: 5
Service: 5
Bob Vila
I couldn't understand why my 6 inch Meatball Marinara sub cost $7.19 at this location, when it's $5.79 at other locations.After looking online, it turns out Subway prices may vary by location, but this franchise owner has chosen to have some of the highest pricing I could find. Comparable to places like Toronto.Sandwiches at a Subway location in Victoria BC are cheaper that they are at the Terrace Road location. You can't tell me ingredients in Capilano are more expensive than the rest of Edmonton. It's time to stop supporting price gouging.
Atmosphere: 1
Food: 1
Service: 1
info Base Works
It's nothing personal but subway is gross in
Atmosphere: 1
Food: 1
Service: 1
HTS
I’m done with subway. They discontinued the use of yellow mustard… like honestly, wth. Prices go up and up and up, quality takes a nose dive!!! I’m going to assume that mustard offended some woke warrior and that’s why it was removed… because no other explanation is even fathomable. It’s been used as a condiment since before bread was even sliced!!!
Atmosphere: 4
Food: 1
Service: 4
Shawn White
This is the worst subway in Edmonton BY FAR. CHECK YOUR RECIEPTS because they literally ROB people and will charge you extra for nothing and make you pay for THEIR mistakes. Garbage place, garbage humans working there, garbage manager.
J Y
I know the flavor of Subway so no complaint. However, what I saw was 4.99 but ended up paying 8.99(including tax). The ad is not matching with what I saw because they used fine print as an excuses(circled part) I believe Subway is playing a mean game with customers.
stephanie moore
0/5 terrible service . Obviously they don’t do very good training for their staff.
Needs new staff. I had to repeat my order multiple times and raise my voice, she then gets mad at me for raising my voice even though she keeps putting the wrong ingredients on my sub. This happens every single time I've gone, so I've stopped going. Just went to a Subway in Sherwood Park, and it reminded me of how bad this one is, so I'm leaving this review.
Atmosphere: 1
Food: 1
Service: 1
Jeff Vaters
One worker on the lunch rush. Unable to actually order and get lunch in the limited time available.
Service: 1
John Ryerson
Always a great place to get a quick bite to eat and has a fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
J. L.
I dont usually make a bad review but since this was not the first or second time it happened kinda made me annoyed and want to leave my review.. i made an order online to pick up, half the things i asked for was missing, i ordered a little italy sub with italian herbs and cheese bread, toasted ( the one i got was not italian hrbs&chs, it was not toasted, no chicken, no pesto, i had asked for olives also no olives … )
Food: 1
Service: 1
jennifer welsh
I would give them negative if it would let me. Such a lack of customer service 2 employees even left the front unattended as they walked quietly to the back . They did not engage any customers not even an acknowledgement. Terrible Horrible no good service.
I've been multiple Subway stores since I work around Edmonton. First I thought is I am too picky when I compare this store with others. Now when I check the reviews, I believe my customer experience is bad. I have no idea why there are 2 people work together but the speed is way lower than other stores. There are some stores only have 1 person work in early morning, and they done the job nice and quick. I can always enjoy nice breakfast before work, but if I buy from this store, I'm always late for work. And when there are multiple customers waiting, only one person is making food for customer, another person is always stay inside the room and just come out when check out. I like Subway because the employees from other stores are always very nice, and work fast. Except this one. I am very disappointed.
Atmosphere: 2
Food: 3
Service: 2
Terrible service !!! Shutdown ovens, would not sell me a footlong sandwich
Service: 1
I will never understand how it's considered acceptable for employees to laugh and chat away to their friends through their ear buds as they're serving customers. Then look at me like I'm inconveniencing them and interrupting their personal time. Completely unprofessional.
Atmosphere: 1
Food: 4
Service: 1
I love to get my favourite subway from this location
Atmosphere: 5
Food: 5
Service: 5
I couldn't understand why my 6 inch Meatball Marinara sub cost $7.19 at this location, when it's $5.79 at other locations.After looking online, it turns out Subway prices may vary by location, but this franchise owner has chosen to have some of the highest pricing I could find. Comparable to places like Toronto.Sandwiches at a Subway location in Victoria BC are cheaper that they are at the Terrace Road location. You can't tell me ingredients in Capilano are more expensive than the rest of Edmonton. It's time to stop supporting price gouging.
Atmosphere: 1
Food: 1
Service: 1
It's nothing personal but subway is gross in
Atmosphere: 1
Food: 1
Service: 1
I’m done with subway. They discontinued the use of yellow mustard… like honestly, wth. Prices go up and up and up, quality takes a nose dive!!! I’m going to assume that mustard offended some woke warrior and that’s why it was removed… because no other explanation is even fathomable. It’s been used as a condiment since before bread was even sliced!!!
Atmosphere: 4
Food: 1
Service: 4
This is the worst subway in Edmonton BY FAR. CHECK YOUR RECIEPTS because they literally ROB people and will charge you extra for nothing and make you pay for THEIR mistakes. Garbage place, garbage humans working there, garbage manager.
I know the flavor of Subway so no complaint. However, what I saw was 4.99 but ended up paying 8.99(including tax). The ad is not matching with what I saw because they used fine print as an excuses(circled part) I believe Subway is playing a mean game with customers.
0/5 terrible service . Obviously they don’t do very good training for their staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Needs new staff. I had to repeat my order multiple times and raise my voice, she then gets mad at me for raising my voice even though she keeps putting the wrong ingredients on my sub. This happens every single time I've gone, so I've stopped going. Just went to a Subway in Sherwood Park, and it reminded me of how bad this one is, so I'm leaving this review.
Atmosphere: 1
Food: 1
Service: 1
One worker on the lunch rush. Unable to actually order and get lunch in the limited time available.
Service: 1
Always a great place to get a quick bite to eat and has a fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
I dont usually make a bad review but since this was not the first or second time it happened kinda made me annoyed and want to leave my review.. i made an order online to pick up, half the things i asked for was missing, i ordered a little italy sub with italian herbs and cheese bread, toasted ( the one i got was not italian hrbs&chs, it was not toasted, no chicken, no pesto, i had asked for olives also no olives … )
Food: 1
Service: 1
I would give them negative if it would let me. Such a lack of customer service 2 employees even left the front unattended as they walked quietly to the back . They did not engage any customers not even an acknowledgement. Terrible Horrible no good service.
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