Thai Express Restaurant Edmonton

I recently visited Thai Express at 7:37 PM, hoping to dine in. When I asked if we could still eat there, the staff member at the front informed us that we could, but only if we left by 8 PM. I fully understand that they close at 8, but his response felt unnecessarily abrupt and showed signs of frustration. When we agreed to dine in, his visible annoyance made us reconsider, so we decided to order takeout instead.

Unfortunately, our experience didn’t improve from there. When we asked about ordering Tom Yum, he told us it was no longer available. While our order was being prepared, he seemed visibly upset, even tossing cooking utensils into the sink in a way that was disruptive and unprofessional.

I hope management addresses this kind of behavior with their staff, as it left us with a very negative impression. We came in as paying customers and expected a courteous dining experience, even if it was close to closing time.

Atmosphere: 1

Food: 2

Service: 1

I walked in on oct 31 not a hi or hello nothing from what looked like the manager at 11 am right when they opened, I walked to the till to order and still not a word from the guy. As I was waiting for food, the store looks so bad dirty bad, like I should file a complaint with health services bad, mops on the floor in the kitchen dirty, old food on the tables from last night customers, crap all over the kitchen INCLUDING CHEMICALS, the other guy came from the washroom into the kitchen ran his hands under water NO Soap and went to my food cooking took over for the other guy and continued on…. EWE!! That store looked like it was not cleaned in forever, I could have written my name in the dust, there was food left out not covered, old spring rolls probably from night before.

I couldn’t eat the food, it was served in a container not in the Thai box they normally do with brand name, the tofu looks so old and hard the chicken no! just was horrible I hope people don’t get sick here.

Don’t get me wrong I LOVE Thai express normally that’s why I waited until they were open I was first customer in, but this one needs help and bad!

Atmosphere: 1

Food: 1

Service: 1

Ordered Delivery : Fried rice, chicken wings w/ dumplings.
Got the order & started eating the fried rice but while I was eating I bit on something sharp & hard & I spat it out & saw a foreign object like clear hard plastic sharp shard.

This is really serious & needs to be looked at ASAP!

For health & safety concerns of consumers

Thanks

Food: 1

Service: 3

I got a takeout vegetable red curry and a vegetable Thai fried rice. I found hair in the red Thai curry and the fried rice had no pineapples.

Atmosphere: 1

Food: 1

Service: 3

I would recommend going to literally any other location. The employee taking my order had terrible customer service and acted like I was wasting his time when I was trying to clarify my order. The store is so loud despite being completely empty, the employees can't hear you and you can't hear them at all. Despite clarifying my order with BOTH the cashier and the employee making my food they still got it wrong and gave me chicken when I asked for shrimp and when I tried to make sure it was shrimp they just said yes even though they had put chicken in it which I can't eat and I didn't even discover until I got home, so I just had to throw the food out. The salad roll I ordered was horribly wrapped and just fell apart immediately. I will never go to this location again.

Atmosphere: 1

Food: 1

Service: 1

Fast food for $17 not worth it.
The chairs were pretty dirty.
Don't think I'll be back.

Atmosphere: 1

Food: 2

Service: 3

We were very hungry and went to this restaurant. It was after lunch hour. We ordered green curry and pad Thai. Green curry was so so delicious. It’s taste like the same as Thailand! We met the cook and gave him special Thanks! Pad Thai was good too. We ordered other chicken items for takeout. Customer service was excellent. Food prices are reasonable. Very neat and clean restaurant. Well decorated and design. Washroom was very good too. Lots of parking in front of the restaurant including accessible parking. There are other stores around this restaurant. Recommend others to visit this place.

Vegetarian options: You can order vegetarian meals

Parking: Parking are available and free

Wheelchair accessibility: Accessible parking are available

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fried Rice, Pad Thai

Been a fan of their food for many years, wouldn't go anywhere else for a quick bite of comfort food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Rice, Pad Thai

The serving was always very fast. That is a really busy location during rush hours basically. I have been ordering from there for years and the guy at the cashier could always keep in mind my particular request, which is really perfect and makes customers feel themselves special cherished!

Atmosphere: 5

Food: 5

Service: 5

The guy with the tinted eye brows does not know how to interact with the customers. His attitude was terrible

Atmosphere: 1

Food: 2

Service: 1

worker was very disrespectful. workers were all sitting in a table talking to each other and using their phones even with a customer. don’t know how to ask for payment method, or even say thank you.

Food is garbage
Guy with painted eye brows kept rolling his eyes like he didn't want us there.

Please please don't waste you money food is expensive nowadays eat something that tastes good.

Atmosphere: 2

We ordered the Shak a bowl. One with beef and one with shrimp. It was sooooooo good. We had enough for lunch and supper. I’d eat there again in a heartbeat. Delicious.

Atmosphere: 5

Food: 5

Service: 5

The restaurant is amazing. Our usual food from here is Pad Thai. We always love it. The staff are very accommodating. I definitely recommend this restaurant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pad Thai

Had skip deliver an order and it was not very good. We had 1 chicken and1 shrimp pad seeEW with a couple imperial rolls. This is my go to for pad sew but the last 2 times have me thinking I need to not come back to your restaurant. Noodles were, in my opinion, over cooked and the flavour was just not right. Imperial rolls were greasy and I think, not cooked properly.

Food: 1