Visited the place on De 3. It clearly says that it's open 24 hours both here on Google and in the app. That's why I came here to order some coffee and snacks at 3.30AM only to be told by a vey rude employee that no walk-ins are allowed and that they are closed. He didn't even bother answering my question on when do they open for walk-ins? Extremely rude service and deceptive time schedule. Thanks God I didn't order in the app for pickup otherwise I'd be left with no money and no coffee
Atmosphere: 1
Service: 1
Osman Hassen
This timhorton used to be a great place. But now no one cares people juts they come in and badge scan ID card a count hours of daily work and end of the day work. They doesn't care about what orders is going on on this week and next week which order is needed they just careless I'm so sorry for the business man I got 3 times different time in a week I got sheets biscofe crossont and liquid coffe. So this is not good as me Fixed the issue next time when I come I want to see changed
Atmosphere: 4
Food: 1
Service: 3
Charles C
Phillip was kind and provided wonderful customer service and the atmosphere overall was great! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Rana
I am a student at MacEwan University and visited this Tim Hortons twice today. My first visit was around 6:30 AM, and the women’s washroom was closed. I returned after my class at around 4:45 PM to get a coffee, and the women’s washroom was still closed. I asked the staff why it hadn’t been fixed all day, and the manager on duty was extremely rude and dismissive.
They told me to go to Wendy’s to use their men’s washroom, even though Wendy’s washroom is not a single-use washroom. When I asked Wendy’s staff, they explained that someone was already in there, and they couldn’t let me enter—which is completely understandable. What I don’t understand is why Tim Hortons would send customers, especially women, to a washroom that is not appropriate or private.
It is unacceptable for a washroom to be out of service for the entire day without any solution offered. Staff should be friendly, respectful, and provide proper alternatives—especially to customers who genuinely need assistance. This was one of the worst customer service experiences I’ve had at any Tim Hortons. I won’t be returning, and I will be informing others to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Kyler
Considering the area and traffic they deal with, 5/5 stars doesn’t say enough. Sometimes it could be better, but again, before you write a bad review, consider if you’ve had a bad day at work once before. I’m sure they’re not paid enough for the type of emotional regulation this location requires.
Atmosphere: 4
Food: 5
Service: 5
Chris Feveck
They have friendly cashiers sometimes which is nice.
Atmosphere: 3
Food: 3
Service: 3
Othman Benalla
Thank you laurie for amazing service
Atmosphere: 5
Food: 5
Service: 5
JM
Laurie was an absolute delight and made my tims experience great!! Lovely lady and a good tims
Very good Tim Hortons quality is still really good
Atmosphere: 5
Food: 5
Service: 5
Jacob Kerby
I love it and enjoy coming here each day
Atmosphere: 4
Food: 5
Service: 5
Shar Scott
Lauri was awesome
Atmosphere: 5
Food: 5
Service: 5
Beck Armstrong
Thirsting for a hot chocolate, I embarked to my Local Tim Hortons. In the drive-through I was met With humour and witty Service. Thank you mick and shayam. W mans
Great food and excellent service at Tim Hortons!
Atmosphere: 4
Food: 5
Service: 5
Nothing special about this Timmie’s
Atmosphere: 3
Food: 2
Service: 2
Visited the place on De 3. It clearly says that it's open 24 hours both here on Google and in the app. That's why I came here to order some coffee and snacks at 3.30AM only to be told by a vey rude employee that no walk-ins are allowed and that they are closed. He didn't even bother answering my question on when do they open for walk-ins? Extremely rude service and deceptive time schedule.
Thanks God I didn't order in the app for pickup otherwise I'd be left with no money and no coffee
Atmosphere: 1
Service: 1
This timhorton used to be a great place.
But now no one cares people juts they come in and badge scan ID card a count hours of daily work and end of the day work. They doesn't care about what orders is going on on this week and next week which order is needed they just careless I'm so sorry for the business man
I got 3 times different time in a week I got sheets biscofe crossont and liquid coffe.
So this is not good as me
Fixed the issue next time when I come I want to see changed
Atmosphere: 4
Food: 1
Service: 3
Phillip was kind and provided wonderful customer service and the atmosphere overall was great! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
I am a student at MacEwan University and visited this Tim Hortons twice today. My first visit was around 6:30 AM, and the women’s washroom was closed. I returned after my class at around 4:45 PM to get a coffee, and the women’s washroom was still closed. I asked the staff why it hadn’t been fixed all day, and the manager on duty was extremely rude and dismissive.
They told me to go to Wendy’s to use their men’s washroom, even though Wendy’s washroom is not a single-use washroom. When I asked Wendy’s staff, they explained that someone was already in there, and they couldn’t let me enter—which is completely understandable. What I don’t understand is why Tim Hortons would send customers, especially women, to a washroom that is not appropriate or private.
It is unacceptable for a washroom to be out of service for the entire day without any solution offered. Staff should be friendly, respectful, and provide proper alternatives—especially to customers who genuinely need assistance. This was one of the worst customer service experiences I’ve had at any Tim Hortons. I won’t be returning, and I will be informing others to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Considering the area and traffic they deal with, 5/5 stars doesn’t say enough. Sometimes it could be better, but again, before you write a bad review, consider if you’ve had a bad day at work once before. I’m sure they’re not paid enough for the type of emotional regulation this location requires.
Atmosphere: 4
Food: 5
Service: 5
They have friendly cashiers sometimes which is nice.
Atmosphere: 3
Food: 3
Service: 3
Thank you laurie for amazing service
Atmosphere: 5
Food: 5
Service: 5
Laurie was an absolute delight and made my tims experience great!! Lovely lady and a good tims
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good Tim Hortons quality is still really good
Atmosphere: 5
Food: 5
Service: 5
I love it and enjoy coming here each day
Atmosphere: 4
Food: 5
Service: 5
Lauri was awesome
Atmosphere: 5
Food: 5
Service: 5
Thirsting for a hot chocolate, I embarked to my Local Tim Hortons. In the drive-through I was met With humour and witty Service. Thank you mick and shayam. W mans
Atmosphere: 5
Food: 5
Service: 5
Many homeless people outside the building
Atmosphere: 3
Food: 4
Service: 5
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