Tim Hortons
16955 109 Ave NW, Edmonton
(780) 474-2368
Recent Reviews
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Drive through to this store again for Coffee and bagels and croissants
End up missing bagel already paid for
Ask for 2 strawberry jam , was charge $1.20
I don’t mind to paid , but staff need to let customers know is will extra charge , 😢
Not this time , been many time they missing stuff very disappointed
Manager need to train your staff well , How to take order , and person packed order need check the order before hang it to customer
I have 16 minutes break time need to drive back there get My already paid for bagels 😓
Atmosphere: 1
Food: 1
Service: 1
The drive-thru gave me a different coffee but Cassandra fixed it for me without any hassles when I came in to complain. She is all smiles and very friendly so that is why I will just order upfront whenever I go to this store.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through with my dad. He is 74 years old and has dementia and diabetes. When we got to the second window he started fumbling and forgot that he needed to eat so he asked for a wrap. She refused to take his order at the window. I spoke up and said hey can he just get a timbit or a muffin because he needs to eat he has diabetes. They refused again. The customer service is horrendous. I will never go to that location again. You should be ashamed to work in hospitality. And whoever runs that location should teach them manners. Pathetic behaviour
August/3/2025 - I used Tim Hortons Drive Thru this morning for breakfast, very ashamed and disappointed at what they did in return. My original order was an English Muffin, i’m very disappointed to see that there is nothing in it, just two toasted breads. As someone who depends on Tims to do their job right just to have breakfast this isn’t something i can brush off my shoulder. DO BETTER TIMS!
Atmosphere: 1
Food: 1
Service: 1
Wonderful service, very friendly and such great smiles.
Our drinks were ready quick and the order was made correctly. Will definitely be back, thank you so much!
Atmosphere: 5
Food: 5
Service: 5
I visited Tim Hortons today at 2:14 PM and had a very disappointing experience. One of the staff members changed only one glove while keeping the other one dirty, then continued doing various tasks with the same glove. I ordered a steeped tea and a plain croissant with butter. Unfortunately, she toasted the croissant using the same dirty glove. That’s unhygienic and unacceptable. I ended up leaving without taking my order. Cleanliness and food safety should be a top priority—very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Absolute garbage service
Three times it was asked for ten powdered Tim hits and I still got assorted
That is NOT A HARD ORDER and somehow she asked if I wanted a berry drink of some sort
Atmosphere: 1
Food: 1
Service: 1
bad customer service … very rude morning window guy..
Why advertise a scrambled egg breakfast till 11 and then run out of eggs at 10
This is one of the few locations that makes their coffee properly. However, if you order food, it will look like they threw the ingredients into a wrapper, shook it up, and chucked it out the window at you. Level of care and quality for food items from this location is almost a 0
Restaurantji Recommends
This is the fastest and nicest store ive been with
thanks for simran for Great service and friendly atmosphere .
This Tim Hortons is ridiculously fast
This is third time I ordered farmer wrap egg and cheese and they keep giving me farmer wrap bacon
Order a plain vegan with cream cheese and when I got to work around 5:05 pm tonight I take a bit and the lady who was in drive threw out butter how u get butter from cream cheese wasn’t impressed with this at all
Caramelized Onion & Parmesan.....😋😎👌👌
Atmosphere: 5
Food: 5
Service: 5
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