I recently ordered the new Garlic Bread from Tim Hortons, and it was a huge disappointment. The bread did not taste fresh—it seemed like it was a few days old rather than freshly baked.
Additionally, the cheese was different from what they usually use for this item, which affected the overall taste. The bread itself also didn’t seem like the actual one they normally use, making it feel inconsistent compared to my previous experience.
To add to the frustration, they didn’t have basic essentials in stock—no tissues, no straws, and even the proper bread for the item. It felt like they were just using whatever they had rather than the actual ingredients.
This was my second time trying the Garlic Bread, and both times, the experience was completely different. The lack of freshness, poor quality, and inconsistency make this a one-star experience. I won’t be ordering this again from tgis location.
Atmosphere: 1
Food: 1
Service: 2
Jayvee K. (Jayvee)
Very rude employee, could not get her name because her name tag is not visible. I ordered 2 drinks and asked if which one is my order just to confirm but she looked at me and said check you know what is your order in a very rude way.
Atmosphere: 4
Food: 3
Service: 1
Sheryl T
Language barriers here are a thing. Customers who don't understand due to the strong accent staff make customers suffer. With our breakfast, my husband ordered a hot chocolate. Staff added it to our order but did not receive it, saying we did not order it. My husband did not get a receipt, so I will ask for it. My breakfast sandwich bun had a large chunk missing, exposing my food. I will try and attach a photo. Both my husband and I will not return to this location.
Atmosphere: 2
Service: 1
amel
good food very fast. i would recommend. amazing service so kind.
Atmosphere: 1
Food: 1
Service: 1
David Thompson
I would have given 0 if i could. My double stacked farmers wrap was only normal farmers wrap. Buy Canadian right and get ripped off at the same time. Tims does’t get one more cent from me.
Atmosphere: 4
Food: 1
Service: 4
Kanika Khurana
Didn’t liked the coffee, it was not well prepare.
Ayden Larsen
I received diluted coffee instead of the hot chocolate I had ordered. The food was decent, but wait was longer than other locations
Melvie Visto
I order step tea given wrong order I claim that she serve me wrong order step tea not coffee, the associatte she just turn her back. That's bullshit customer service, indian lady and Filipino.
Service: 1
Tony Kozhipadan
I had a terrible experience at this Tim Hortons. The staff one of Filipino lady was unbelievably rude and arrogant, showing no interest in customer service. Simple questions were met with impatience and dismissive attitudes, making the whole interaction unpleasant.
On top of that, the order was incorrect, and when I pointed it out, they acted as if I was the one at fault. This level of unprofessionalism is unacceptable. I expect much better from a brand like Tim Hortons. Definitely won’t be returning to this location.
Tucked away in a low traffic corner of the mall, a bit hard to locate but worth the effort. Local seating is extremely limited so be prepared to carry your order a ways.
Atmosphere: 4
Food: 5
Service: 5
Tarek Chowdhury
Visited at Southgate Centre Mall in Edmonton. Busy place. Not a big space. But okay for a mall. You can grab a coffee and walk.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Brownie, Soup
Miguel Angel
Not the best Tim... you can't find the same food as other Tim's. No place to sit down and enjoy, every space is full with non Tim's clients. I rather go somewhere else
Atmosphere: 1
Food: 4
Service: 3
Sargun Deep kaur
Bad coffee
Atmosphere: 1
Food: 1
Service: 1
Harshit Saggar
The closing time is 6 clock, and they shut their service at 5:50 pm by saying that they have to do cleaning. Service timing shouldn't be count under cleaning. We had to move back from outside without buying anything. Very bad service.
I recently ordered the new Garlic Bread from Tim Hortons, and it was a huge disappointment. The bread did not taste fresh—it seemed like it was a few days old rather than freshly baked.
Additionally, the cheese was different from what they usually use for this item, which affected the overall taste. The bread itself also didn’t seem like the actual one they normally use, making it feel inconsistent compared to my previous experience.
To add to the frustration, they didn’t have basic essentials in stock—no tissues, no straws, and even the proper bread for the item. It felt like they were just using whatever they had rather than the actual ingredients.
This was my second time trying the Garlic Bread, and both times, the experience was completely different. The lack of freshness, poor quality, and inconsistency make this a one-star experience. I won’t be ordering this again from tgis location.
Atmosphere: 1
Food: 1
Service: 2
Very rude employee, could not get her name because her name tag is not visible. I ordered 2 drinks and asked if which one is my order just to confirm but she looked at me and said check you know what is your order in a very rude way.
Atmosphere: 4
Food: 3
Service: 1
Language barriers here are a thing. Customers who don't understand due to the strong accent staff make customers suffer. With our breakfast, my husband ordered a hot chocolate. Staff added it to our order but did not receive it, saying we did not order it. My husband did not get a receipt, so I will ask for it.
My breakfast sandwich bun had a large chunk missing, exposing my food. I will try and attach a photo.
Both my husband and I will not return to this location.
Atmosphere: 2
Service: 1
good food very fast. i would recommend. amazing service so kind.
Atmosphere: 1
Food: 1
Service: 1
I would have given 0 if i could. My double stacked farmers wrap was only normal farmers wrap. Buy Canadian right and get ripped off at the same time. Tims does’t get one more cent from me.
Atmosphere: 4
Food: 1
Service: 4
Didn’t liked the coffee, it was not well prepare.
I received diluted coffee instead of the hot chocolate I had ordered. The food was decent, but wait was longer than other locations
I order step tea given wrong order I claim that she serve me wrong order step tea not coffee, the associatte she just turn her back. That's bullshit customer service, indian lady and Filipino.
Service: 1
I had a terrible experience at this Tim Hortons. The staff one of Filipino lady was unbelievably rude and arrogant, showing no interest in customer service. Simple questions were met with impatience and dismissive attitudes, making the whole interaction unpleasant.
On top of that, the order was incorrect, and when I pointed it out, they acted as if I was the one at fault. This level of unprofessionalism is unacceptable. I expect much better from a brand like Tim Hortons. Definitely won’t be returning to this location.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bread Bowl
Bad service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Tucked away in a low traffic corner of the mall, a bit hard to locate but worth the effort. Local seating is extremely limited so be prepared to carry your order a ways.
Atmosphere: 4
Food: 5
Service: 5
Visited at Southgate Centre Mall in Edmonton. Busy place. Not a big space. But okay for a mall. You can grab a coffee and walk.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Brownie, Soup
Not the best Tim... you can't find the same food as other Tim's. No place to sit down and enjoy, every space is full with non Tim's clients. I rather go somewhere else
Atmosphere: 1
Food: 4
Service: 3
Bad coffee
Atmosphere: 1
Food: 1
Service: 1
The closing time is 6 clock, and they shut their service at 5:50 pm by saying that they have to do cleaning. Service timing shouldn't be count under cleaning. We had to move back from outside without buying anything. Very bad service.
Service: 1
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