Disgusting! Found hair in my breakfast wrap. Unable to make a complaint as the phone line appears to be down. I want a refund!! You just lost a customer. Never again!!!
Gwyneth Joyce
I ordered from delivery and they said on the receipt they run out of timbits. They did not even call me for substitution or put a voucher/coupon. Instead they just put in the my iced capp. How am I supposed to get a refund. Cant even call.
Food: 1
Service: 1
Roshan Sangroula
At around 10:27 PM, I placed a mobile order at this location while returning home. My wife was driving and I was in the passenger seat. When we went through the drive-thru and mentioned it was a mobile order, things took a surprising turn.
The lady at the window (wearing a hijab 🧕) told my wife, “We are sold out, we have nothing to offer you.” I was shocked. I asked if she could give me anything equivalent to my order—whatever was left. Instead, she insisted I come back the next morning for a refund or for my order, since there was no manager on duty. I asked again if she was serious that there was absolutely nothing left, and she still refused.
Fortunately, another staff member stepped in. After I explained the situation, he handled it very professionally. He offered me some delicious food, and I gladly accepted. I parked so I wouldn’t hold up the drive-thru, and shortly after, he personally brought me a tasty wrap and muffins. His professionalism and kindness turned what started as a very frustrating experience into a positive one.
I want to sincerely thank the gentleman who resolved the issue 👏. However, the staff at the window clearly needs better customer service training, as her handling of the situation was unacceptable.
Food: 5
Service: 1
davinder sond
I went there for coffee,service was good and prompt.
Jocelyn Espiritu
Friendly, fast and great service!
Atmosphere: 5
Food: 5
Service: 5
Đặng Duy Linh
Good coffee. The space is so different from other places I've been. Very professional and beautiful.
Atmosphere: 5
Food: 5
Service: 5
Stay Positive
They are not professional Philippine lady is too arrogant and will mess with your order
Hashem Hagar
When ever i buy my coffee from this location it just taste bad and different
Atmosphere: 3
Food: 1
Service: 3
Pinto Franco
I had a good experience. Coffee tasted good. Service was great.
Atmosphere: 5
Food: 5
Service: 5
Kristina Mclean
I have been to many tim hortons locations in the past 2 months even more so in the past 3 weeks from Canmore, Calgary up to Edmonton. Without hesitation this was the cleanest friendliest location I have stepped foot in. The bathroom had impeccable cleanliness. The place looked clean and tidy. I understood why so many people where just having a coffee and sitting in the building alone.It was a great atmosphere. I thanked the staff when I was in and I thank them now for their hard work and diligent house keeping skills. They should be proud of themselves and their work as it did not go unnoticed. I thank you again for the delightful coffee stop. Though it was breif it made an impression.
Disgusting! Found hair in my breakfast wrap. Unable to make a complaint as the phone line appears to be down. I want a refund!! You just lost a customer. Never again!!!
I ordered from delivery and they said on the receipt they run out of timbits. They did not even call me for substitution or put a voucher/coupon. Instead they just put in the my iced capp. How am I supposed to get a refund. Cant even call.
Food: 1
Service: 1
At around 10:27 PM, I placed a mobile order at this location while returning home. My wife was driving and I was in the passenger seat. When we went through the drive-thru and mentioned it was a mobile order, things took a surprising turn.
The lady at the window (wearing a hijab 🧕) told my wife, “We are sold out, we have nothing to offer you.” I was shocked. I asked if she could give me anything equivalent to my order—whatever was left. Instead, she insisted I come back the next morning for a refund or for my order, since there was no manager on duty. I asked again if she was serious that there was absolutely nothing left, and she still refused.
Fortunately, another staff member stepped in. After I explained the situation, he handled it very professionally. He offered me some delicious food, and I gladly accepted. I parked so I wouldn’t hold up the drive-thru, and shortly after, he personally brought me a tasty wrap and muffins. His professionalism and kindness turned what started as a very frustrating experience into a positive one.
I want to sincerely thank the gentleman who resolved the issue 👏. However, the staff at the window clearly needs better customer service training, as her handling of the situation was unacceptable.
Food: 5
Service: 1
I went there for coffee,service was good and prompt.
Friendly, fast and great service!
Atmosphere: 5
Food: 5
Service: 5
Good coffee. The space is so different from other places I've been. Very professional and beautiful.
Atmosphere: 5
Food: 5
Service: 5
They are not professional
Philippine lady is too arrogant and will mess with your order
When ever i buy my coffee from this location it just taste bad and different
Atmosphere: 3
Food: 1
Service: 3
I had a good experience. Coffee tasted good. Service was great.
Atmosphere: 5
Food: 5
Service: 5
I have been to many tim hortons locations in the past 2 months even more so in the past 3 weeks from Canmore, Calgary up to Edmonton. Without hesitation this was the cleanest friendliest location I have stepped foot in. The bathroom had impeccable cleanliness. The place looked clean and tidy. I understood why so many people where just having a coffee and sitting in the building alone.It was a great atmosphere. I thanked the staff when I was in and I thank them now for their hard work and diligent house keeping skills. They should be proud of themselves and their work as it did not go unnoticed. I thank you again for the delightful coffee stop. Though it was breif it made an impression.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Terrible coffee always tastes like water 4th time this happened had to write this review
Store was amazing! Friendly employees, fast service , very good ambiance and clean store. We had a great time
Atmosphere: 5
Food: 5
Service: 5
Nice staff will be coming back !!
Atmosphere: 5
Food: 5
Service: 5
Worst place to visit , very rude staff, worst food quality
Atmosphere: 1
Food: 1
Service: 1
Thank you for a very good service
Atmosphere: 5
Food: 5
Service: 5
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