Tim Hortons
9902 153 Ave NW, Edmonton
(780) 448-9722
Recent Reviews
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Went there today and ordered a Large Chili, Grilled Chicken Bacon Ranch wrap, and a large ice cap. The bun that comes with the chili is hard as a rock and the wrap was crispy chicken not grilled. So disappointed. Do better people!!
I always enjoy coming to Tim Hortons because of the great food and warm service especially the Manager Mitch😊 and all the staffs makes you feel welcome everytime. Foods are fresh and drinks are consistently good. Excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
went there this morning they scanned a employee Tim's card before even asking me if I had one. I thought it was against company policy for employees to scan their points cards whether or not a customer had a Tim's card of their own. extremely upset with this process. will not be returning to this location.
Nice workers and very good service
Atmosphere: 5
Food: 5
Service: 5
Enjoyable place.
Atmosphere: 5
Food: 5
Service: 5
Cleaning and good services.
Atmosphere: 5
Food: 5
Service: 5
To Charizna & Shiela,
Thank you for your great service with your friendly staff! My coffee was fresh and made exactly how I like it. The place was clean and welcoming. I’ll definitely be coming back!”
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly!! Very good donuts and best coffee!
Atmosphere: 5
Food: 5
Service: 5
great service here!! very friendly!
Atmosphere: 5
Food: 5
Service: 5
At all this location deserved a ZERO rating,I usually never give any google reviews but this morning experience is a wake up call!
I ordered in Dt this morning around 7:30am,payed 15.64$,received a worst customer service,the employee in the window was very rude,rushing me to leave,my farmers wrap order was made disgusting,sauces all over the packaging,people read the review at this location!!and avoid coming here!Timhortons at 153rd avenue,close at the gas station,theres more timhortons around the area that not making you feel a burden serving you!!!Whoever running this location need a better check if you have the right employees helping your business.Will never coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had a great experience going to this tims location. Nice staff and good service
Atmosphere: 5
Food: 5
Service: 5
When I came here in the evening with my children, the staff appeared to be more concerned for the drive though customers then the customers inside. I had to wait about five minutes for someone to take my order. I noticed other customers also waited.. that’s fine. What really bothered me is the staff that yelled across the whole cafe to ask my little girl to stop drawing on the window with her finger as “I will now have to clean the window”. I was in the washroom when this occurred and I could hear the whole conversation. I was mortified, why not be professional and walk up to the table
And ask politely, instead of yelling rudely across the cafe. So unprofessional and rude, the workers attitudes sucks. I told my daughter she should clean the window, my daughter responded by “I’ll clean it with my tongue” to which lightened the mood. The drive through staff are usually pretty friendly and we have good conversation and they know my orders. But this one lady, what a grouch. She cleaned the window as soon as we left 🙄
Atmosphere: 1
Food: 1
Service: 1
Worst customer service by the manager or owner , usually i never put google review , but this time i have write it due bad customer service experience by the
manager
Atmosphere: 1
Food: 1
Service: 1
I purchase Tim's coffee all the time, it's the best coffee I have ever tasted
Atmosphere: 5
Food: 5
Service: 5
Great food! Great service!
Atmosphere: 5
Food: 5
Service: 5
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