One of the nice Tim Hortons, the staff are very nice, helpful, understanding and professionals. They got my orders right and the place was clean. For except there were some rude customers there and I can’t blame them for that 🤣. Customers also need to behave and be respectful 👀.
Atmosphere: 5
Service: 3
Doug Christian
Terrible customer service. I ordered using their online app, and upon arrival, they told me that they didn't have what I ordered. They offered a replacement item that was worth half of what I ordered, but then they didn't have the replacement item either.
Atmosphere: 1
Food: 1
Service: 1
PRINCE SHARMA
The team is really nice and friendly. I go there every morning. Gagan is very friendly and she always serves me with smile. Nice job timmies.
Atmosphere: 5
Food: 5
Service: 5
Karan Kapoor
“Every time I visit this location, the service is quick and the staff are welcoming. My order is always accurate and the iced capp is amazing. Clean place
Atmosphere: 5
Food: 5
Service: 5
Ritu bawa
Great service
Atmosphere: 5
Food: 5
Service: 5
Mohamad musa
When you hire people in the front window, please check if they can't understand English or comprehend the customers with what they need I asked for Steve t with four sweeteners and I got zero And then I got a bagel half with cream and half there is no cream. When I went back to the store the front worker looked at me like I'm crazy. However, she make a new one and with attitude she said you need to say extra cheese. So my question to Tim Horton if you charge me $2.49 for the bagel and a 1 dollar for the cream chees. And I'm still end up with half cream cheese on my bagel. Does that make sense?
Satnam Singh
This Tim Hortons has horrible customer service. The front counter guy had a nasty attitude from the second I walked in. No greeting, no thank you — just straight disrespect. It feels like customers are an inconvenience here. This location is completely failing at basic service and needs serious management intervention.
Atmosphere: 1
Food: 1
Service: 1
Audrey Hewitt
Just had the egg bacon box and had a giant egg shell...kinda gross
Christopher McKelvey
Always fresh and delicious and fast service
Atmosphere: 5
Food: 5
Service: 5
Jerome Bell
This is the only Tim Hortons that hasn’t given me a hard time about ordering a decaf latte. They were friendly and the store was clean.
I asked them to give me 1/4 french vanilla and 3/4 milk. They said okay at drive thru. I paid for it and it was unprofessional experience. The Lady said you ordered milk so its cold. If you want french vanilla is available. So it was easy to say we don't provide that service before taking my money. I left and my money wasn't returned. I think the one sentence to say sorry we don’t have that item would be enough that all of he words they could say.
Atmosphere: 1
Food: 1
Service: 1
Darryl Molloy
The food is fairly standard across Tim's. It's always the staff who make or break the customer service experience - at this location, there are some great people.
Atmosphere: 4
Food: 4
Service: 4
Daniel Guiney
The worst bagel I've ever seen in my entire life, paid money for something that's not edible is insane
Atmosphere: 1
Food: 1
Service: 1
Muhammad aftab Mushtaq
thanks to Jass! She is absolutely the best — polite, professional, and always serves with a smile. Her friendly attitude and quick service make every visit better. Tim Hortons is lucky to have such a wonderful lady on their team. Keep up the amazing work, Jass!
Atmosphere: 5
Food: 5
Service: 5
Aspire Trading Canada Ltd
I am writing to share my experience during my visit today to your Tim Hortons location at 5010 99 St. Unfortunately, I was quite shocked and disappointed by the behaviour of a staff member, Ms. Anna.
She was extremely rude in her interaction, and I felt there was a clear lack of respect towards customers, particularly those of Indian background. I have observed this kind of behaviour from her on multiple occasions.
While I understand that working in customer service can be stressful at times, I believe that every customer deserves to be treated with courtesy and respect, regardless of background or ethnicity.
This is not a complaint, but a suggestion — kindly speak with Ms. Anna and guide her to improve her approach with customers. A small change in attitude can go a long way in creating a more welcoming environment for everyone.
One of the nice Tim Hortons, the staff are very nice, helpful, understanding and professionals. They got my orders right and the place was clean. For except there were some rude customers there and I can’t blame them for that 🤣. Customers also need to behave and be respectful 👀.
Atmosphere: 5
Service: 3
Terrible customer service. I ordered using their online app, and upon arrival, they told me that they didn't have what I ordered. They offered a replacement item that was worth half of what I ordered, but then they didn't have the replacement item either.
Atmosphere: 1
Food: 1
Service: 1
The team is really nice and friendly. I go there every morning. Gagan is very friendly and she always serves me with smile. Nice job timmies.
Atmosphere: 5
Food: 5
Service: 5
“Every time I visit this location, the service is quick and the staff are welcoming. My order is always accurate and the iced capp is amazing. Clean place
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
When you hire people in the front window, please check if they can't understand English or comprehend the customers with what they need
I asked for Steve t with four sweeteners and I got zero
And then I got a bagel half with cream and half there is no cream. When I went back to the store the front worker looked at me like I'm crazy. However, she make a new one and with attitude she said you need to say extra cheese.
So my question to Tim Horton if you charge me $2.49 for the bagel and a 1 dollar for the cream chees. And I'm still end up with half cream cheese on my bagel. Does that make sense?
This Tim Hortons has horrible customer service. The front counter guy had a nasty attitude from the second I walked in. No greeting, no thank you — just straight disrespect. It feels like customers are an inconvenience here. This location is completely failing at basic service and needs serious management intervention.
Atmosphere: 1
Food: 1
Service: 1
Just had the egg bacon box and had a giant egg shell...kinda gross
Always fresh and delicious and fast service
Atmosphere: 5
Food: 5
Service: 5
This is the only Tim Hortons that hasn’t given me a hard time about ordering a decaf latte. They were friendly and the store was clean.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I asked them to give me 1/4 french vanilla and 3/4 milk.
They said okay at drive thru. I paid for it and it was unprofessional experience.
The Lady said you ordered milk so its cold.
If you want french vanilla is available.
So it was easy to say we don't provide that service before taking my money. I left and my money wasn't returned.
I think the one sentence to say sorry we don’t have that item would be enough that all of he words they could say.
Atmosphere: 1
Food: 1
Service: 1
The food is fairly standard across Tim's. It's always the staff who make or break the customer service experience - at this location, there are some great people.
Atmosphere: 4
Food: 4
Service: 4
The worst bagel I've ever seen in my entire life, paid money for something that's not edible is insane
Atmosphere: 1
Food: 1
Service: 1
thanks to Jass! She is absolutely the best — polite, professional, and always serves with a smile. Her friendly attitude and quick service make every visit better. Tim Hortons is lucky to have such a wonderful lady on their team. Keep up the amazing work, Jass!
Atmosphere: 5
Food: 5
Service: 5
I am writing to share my experience during my visit today to your Tim Hortons location at 5010 99 St. Unfortunately, I was quite shocked and disappointed by the behaviour of a staff member, Ms. Anna.
She was extremely rude in her interaction, and I felt there was a clear lack of respect towards customers, particularly those of Indian background. I have observed this kind of behaviour from her on multiple occasions.
While I understand that working in customer service can be stressful at times, I believe that every customer deserves to be treated with courtesy and respect, regardless of background or ethnicity.
This is not a complaint, but a suggestion — kindly speak with Ms. Anna and guide her to improve her approach with customers. A small change in attitude can go a long way in creating a more welcoming environment for everyone.
Atmosphere: 3
Food: 4
Service: 1
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