Tim Hortons
12621 Victoria Trail NW, Edmonton
(780) 456-4497
Recent Reviews
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Amazing team
Vegetarian options: Its good to have vegetarian options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tim Bits
No one asked me if I wanted to pay the .25 cent bag charge.. that should be disclosed/asked before hand....
Atmosphere: 5
Food: 5
Service: 5
Got a cold hash brown and an egg on a bun for my breakfast today. Glad the ladies at north gate could take care of it
Atmosphere: 3
Food: 2
Service: 1
It would be nice to get the bacon in sandwiches actually cooked.
Employees doesn’t give napkin
Service: 1
Recommended dishes: Sausage, Jalapeno Asiago Cheese Bagel with Herb and Garlic Cream Cheese and Tomato, A Toasted Ham Tomato with Mayo Bagel, Tim Bits
excellent place
Atmosphere: 5
Food: 5
Service: 5
I thank the young man who took my order and proceeded to get everything together himself while most of the rest of the staff stood around talking.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Tim Bits
On November 26 2024, at 7.20 pm shelf almost empty. Very disappointed.
Atmosphere: 2
Food: 4
Service: 3
absolute crooks. rude service. all the ftw have no interest in politeness. tried to buy a holiday mug as a gift, through the app. they charged me, yet told me they didn’t have the mug and i had to get refund through app. i applied, received an email back stating i have to get refund through the store. when i called store and asked for manager, they said he was busy and hungup. only 1 demographic working here. interesting. long live canadian customer service!
Atmosphere: 1
Food: 1
Service: 1
I made an order for drive thru pickup on the app. I purchased timbits and the 20oz holiday mug. When I arrived, I was told that the mug was not available and that I had to get my refund through the app. I thought that was odd so I confirmed with the girl on the intercom "I have to get my refund on the app?" She said yes, there's nothing they can do about it. So I drove to work and submitted on the app "missing items" and explained what happened. I got an email right away saying "sorry, we can't do anything. You have to get your refund in store". I had time, so I promptly called this location and kindly asked to speak to the manager on duty. The gentleman who answered said "uhhhhh ya... the manager is busy right now..." I told him I don't mind waiting. He said "ok... sure... ya one second...." beep beep. He hung up. I tried to call back right away and no one picked up the phone. At this point I'm annoyed. The mug was $13, no big deal. But why would a big corporation like Tim Hortons feel like they can just rip off their customers and not give a F about it? This location is nothing but crooks. Go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I wish that people would slow down and actually listen to the order before the rush us down to pay for an order I DIDN'T ORDER....too many mistakes to make....I definitely won't ever be back here and that's sad because I live down the road
I like this tim hurtons usually very friendly.
But sometimes they need to work on their thank yous not every one that goes through a drive tru is nice I know but the customer appriciation must be accompanied by a thank you.
Atmosphere: 4
Food: 4
Service: 4
Not impressed with my cup being 3/4 ice in my iced coffee. I got 5 sips out of it.
This place deserves more than 3.7 stars.
Give them a chance.
Atmosphere: 4
Food: 3
Service: 4
Very friendly and fast service. Definitely will come back to this location.
Atmosphere: 5
Food: 5
Service: 5
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