Great place great service always clean at londonderry mall
Atmosphere: 5
Food: 5
Service: 5
Nicky
They took over 25 mins to make my breakfast wrap by the time I got it my drink was completely melted. Instead of saying to me that they didn’t have hash browns they just made me wait and didn’t offer a refund instead. Worst Tim hortons for mobile order , they don’t even call your name or say mobile when your orders ready.
Atmosphere: 1
Food: 1
Service: 1
khushdeep kaur
I did mobile order and asked cashier (heaven) 5-6 times that i placed mobile order and she didnot respond for a single time. When she gave me order i asked which one is with extra syrup even she didnot know amd drinks were not marked. Then she went back and add more syrup into any coffee which make it too sweet. I asked her why you are not responding to me and literally she replied 'you donot see its very busy' . Very rude, unprofessional behavior by cashier(heaven)
Atmosphere: 1
Food: 1
Service: 1
Jeanne Balsacao
They’re closing their grill 1 hour before they close, they don’t want to serve any sandwiches, wraps and flatbreads. I find it lazy as I worked in the industry before, and not to mention, many people working at that time.
Joseph Woodrow
I am very happy with the service here. They are quite a busy location but manage the customers well. The staff have always been very friendly.
Atmosphere: 4
Food: 5
Service: 5
Push Singh
The guy named Miya! He is absolutely ridiculous. He is Rude and disrespectful. He should definitely learn how to respect a customer. Really disappointed with his service. He should be replaced.
Sherry Gibbs
Staff was great. Got my order quickly. Had a pleasant coffee experience.
Probably the worst Tim's in edmonton. Their workers are incompetent, they can't follow simple directions on orders. I've given them a few chances on different items just because they are the closest to me but without fail. Every single time... they mess it up. It's comical at this point.
Food: 1
Service: 1
Torie Watkin
Friendly staff, fast lines; and they always remember my order. I love the staff here and they’re always a pleasant to deal with. Dina is an amazing manager. This is my go to Tim Horton’s.
Atmosphere: 5
Food: 5
Service: 5
Alain Gauthier
They have to learn to clean their tables. Nothing worst then sitting at a dirty table
Jacky G.
Steve has zero customer service and should be fired immediately. Absolute worst customer service I have ever received at any Tim Hortons. My husband and I went in to get breakfast, placed our order and left. We thought that everything was ok until we got to the car. My husband noticed that they got his breakfast sandwich wrong and put bacon instead of the sausage he asked for. I ran back in quickly cuz we were running late for work. I approached this Asian guy who was just standing at the till. So I approached him and told him that they got my order wrong and I wanted them to fix it. He decided to ask me if I picked up the wrong order. I was like no, because everything else in the bag was right, it was just the one sandwich. He was very rude talking to me and decided to basically just shoo me to the side pointing with his hand for me to basically just go to the side. I was so shocked but i decided to give him a benefit of the doubt and I said excuse me? He then shooed me again pointing with a very rude demeanour and attitude like I was some animal or something. I was so shocked I couldn’t believe it. I asked for the manager they told me the manager was not in. I told his co-worker to give me the manager’s phone number and I asked for the guys name cuz he didn’t have a name tag. The co-worker was so reluctant but she hesitantly wrote down the Asian guys name. His name is Steve. I told him that his customer service is horrible and shouldn’t work in this type of job. I have never ever been treated this horribly. I will never ever buy from this Tim Horton’s location ever again.
Atmosphere: 1
Food: 2
Service: 1
khadar ibrahim
I arrived at 4:56 pm then I went to the line after a minute they told me we were closed so please leave here.my question is how after 5:08 pm there are customers who get their order, why does that happen to me?????????
Great service
Kid-friendliness: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage & Bacon Wrap Baileys Latte Fruit Explosion Muffin
Awesome
Vegetarian options: The The The Big
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Sausage & Bacon Wrap Baileys Latte Fruit Explosion Muffin
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Great place great service always clean at londonderry mall
Atmosphere: 5
Food: 5
Service: 5
They took over 25 mins to make my breakfast wrap by the time I got it my drink was completely melted. Instead of saying to me that they didn’t have hash browns they just made me wait and didn’t offer a refund instead. Worst Tim hortons for mobile order , they don’t even call your name or say mobile when your orders ready.
Atmosphere: 1
Food: 1
Service: 1
I did mobile order and asked cashier (heaven) 5-6 times that i placed mobile order and she didnot respond for a single time. When she gave me order i asked which one is with extra syrup even she didnot know amd drinks were not marked. Then she went back and add more syrup into any coffee which make it too sweet. I asked her why you are not responding to me and literally she replied 'you donot see its very busy' . Very rude, unprofessional behavior by cashier(heaven)
Atmosphere: 1
Food: 1
Service: 1
They’re closing their grill 1 hour before they close, they don’t want to serve any sandwiches, wraps and flatbreads. I find it lazy as I worked in the industry before, and not to mention, many people working at that time.
I am very happy with the service here. They are quite a busy location but manage the customers well. The staff have always been very friendly.
Atmosphere: 4
Food: 5
Service: 5
The guy named Miya! He is absolutely ridiculous. He is Rude and disrespectful. He should definitely learn how to respect a customer. Really disappointed with his service. He should be replaced.
Staff was great. Got my order quickly. Had a pleasant coffee experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Probably the worst Tim's in edmonton. Their workers are incompetent, they can't follow simple directions on orders. I've given them a few chances on different items just because they are the closest to me but without fail. Every single time... they mess it up. It's comical at this point.
Food: 1
Service: 1
Friendly staff, fast lines; and they always remember my order. I love the staff here and they’re always a pleasant to deal with. Dina is an amazing manager. This is my go to Tim Horton’s.
Atmosphere: 5
Food: 5
Service: 5
They have to learn to clean their tables. Nothing worst then sitting at a dirty table
Steve has zero customer service and should be fired immediately. Absolute worst customer service I have ever received at any Tim Hortons. My husband and I went in to get breakfast, placed our order and left. We thought that everything was ok until we got to the car. My husband noticed that they got his breakfast sandwich wrong and put bacon instead of the sausage he asked for. I ran back in quickly cuz we were running late for work. I approached this Asian guy who was just standing at the till. So I approached him and told him that they got my order wrong and I wanted them to fix it. He decided to ask me if I picked up the wrong order. I was like no, because everything else in the bag was right, it was just the one sandwich. He was very rude talking to me and decided to basically just shoo me to the side pointing with his hand for me to basically just go to the side. I was so shocked but i decided to give him a benefit of the doubt and I said excuse me? He then shooed me again pointing with a very rude demeanour and attitude like I was some animal or something. I was so shocked I couldn’t believe it. I asked for the manager they told me the manager was not in. I told his co-worker to give me the manager’s phone number and I asked for the guys name cuz he didn’t have a name tag. The co-worker was so reluctant but she hesitantly wrote down the Asian guys name. His name is Steve. I told him that his customer service is horrible and shouldn’t work in this type of job. I have never ever been treated this horribly. I will never ever buy from this Tim Horton’s location ever again.
Atmosphere: 1
Food: 2
Service: 1
I arrived at 4:56 pm then I went to the line after a minute they told me we were closed so please leave here.my question is how after 5:08 pm there are customers who get their order, why does that happen to me?????????
Atmosphere: 1
Food: 1
Service: 1
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