The service was great. But i made the mistake of ordering the miami fried shrimp. The "jumbo" shrimp were tiny and i had to take the breading off. The "margarita sauce" they served with it was definitely not margarita sauce.
Sharie Valentine
This restaurant is a classic and it's going to die if they don't get with the times. It's decent at best. It used to be so delicious.
Debbie Goodhue
Our waitress Maddison was exceptional. Very friendly, customer oriented and accommodating. She returned several times to check on our meal. BTW the chef was awesome.
Etta Gilbert
Our server, Maddy, gave exceptional customer service. She greeted us graciously and seated us immediately for lunch. She made sure everything was okay, and checked back occasionally to see if we needed anything else. I got the beef ribs with rice and steamed broccoli. The portions were reasonably sized, displayed well, and tasted delicious.Parking: Lots of free parking available.
J Lee
The server which was a Vietnamese lady was so very sweet and gave such great service!! She was attentive and really helped us with our food! First, I’m so happy that they serve Halal foods at this location!! It’s such a great choice to be able to have!! The ribs were delicious as usual! But the coleslaw has changed. Not as creamy or flavourful anymore. The onion loaf just as good as always!! The kids menu had an option of spaghetti… I wouldn’t recommend it. It’s quite dry and the sauce is too sour. Tastes mostly like tomato paste. I can appreciate a restaurant not over cooking your steak because the majority of restaurants usually do. This place didn’t. However, they undercooked it 2 times. Unfortunately the second time they gave us a steak that was mostly made of tendon and cartilage. Very chewy and still undercooked. The third time was better. But we are so grateful for our waitress as she was so understanding and helped us change it 2 times!! It’s just hard to pay for something that’s a little expensive and not be able to enjoy it. So she really made our meal so pleasant and wonderful!
Aurora Borealis
The manager and owner are THIEVES. We had gift cards to pay for our meal. We were told that the old owners are responsible for them currently refusing to return cards that still have balances. In Canada, gift cards cannot expire and must be treated like cash with cards with balances returned to customers. I an not talking a few dollars it was a substantial amount they were going to pocket. they were corporate gift cards. Tony Roma’s corporation took my money when I purchased the gift card with a promise in the future to honour the card for the value, if I didn’t spend the value then card returned for a future visit. Individual restaurants submit the card balances used for reimbursement from corporation. They would have pocketed my remaining balance (again a substantial balance). I wonder how many uninformed customers have been grifted by unscrupulous, dishonest, thieving management and owner at this location. Sadly many customers seem to be elderly. Shame on them
Kimmy Howell
WOW! about all I can say. And not in a good way. I paid $30 for a Cesar salad with chicken. $30. The salad was not "large" as they state and without the chicken it is still $19. No one should pay $30 for a chicken Cesar salad for lunch. I read on the menu $8 and figured add chicken would be maybe another $8. $16 is reasonable for what I received. Will never eat there again. Nice that you responded to my review asking to email you. But you have not responded to the email. Not a good way for business to be ran, especially such a customer relation business.
Randy MacDonald
We were there for a special occasion and I ordered the rib sampler plate. When it came the beef rib was burned to death..Charcoal!!! When asked how the first bite was I told him to return the burnt offerings as I'm not a god. Being a chef, I never would have let that dish even in the kitchen, never mind out for service! The server did nothing but disappear for the duration of our stay. I will never go back!!?
Masey Kay
The wait time was close to an hour for our food. But our waitress kept coming up and making sure we were comfortable and gave us refills. Very sweet young woman. As soon as the owners came in she got nervous and told us she’s worried she might be fired. I gave her a very good tip as I saw she has children. The manager was ignorant, food was cold. I hope this place gets shut down like the others. The older waitresses were so rushy and I did not feel comfortable there.
Bob Byjoe
There’s a reason why Tony Roma’s restaurants are depleting. I went here for a special occasion with my close friends expecting a quality dinner. Our waitress purposely perused around the tiny restaurant sorta ignoring us. It took over 20mins for them to take our order. And when I asked specific questions about the menu they had no idea what I was talking about made me look like I’m silly. The cutlery and glasses are disgusting, like 30 years old. I am very disappointed by their service and would strongly recommend you to stay away from here.
We came for the bountiful beef ribs and we were not disappointed. Delicious, juicy and satisfying!My wife, my daughter and myself really enjoys ourselves and the ambiance was pleasant.And the staff were incredible. My daughter is vision impaired and they brought her a popper (toy), and we're incredibly sweet to her.Thank you for a wonderful evening, we will be back soon!
Roy Douglas
Nobody does ribs like Tony Romas. Absolutely fall off the bone delicious!Kid-friendliness: Kids menuParking: AmpleWheelchair accessibility: Yes
April Lawrence
Me & my husband went for supper last night.Our server was awesome! I forget her name but she's a blond woman, said she just started a couple days ago.Unfortunatley I had ordered the BBQ chicken & they were out so I didn't get anything but he was happy with his ribs. Seriously though how does Tony Roma's run out of chicken? :(
Maureen Duggan
We waited for over 30 minutes for the server to bring the initial drinks of water and coffee. Then we waited quite a while for our meal and when they came the plates were hot but the food was cold. The food quality was mediocre at best. I will not be back.
Shannon White
Food was good- I asked for crispy fries and they were good. Ribs were with original sauce. Mashed potatoes were so creamy.My server Tammy was fast, efficient, my glass of water was always full! and she was busy!!There was another server complaining to the cook or manager about something. It was loud and I could hear and see from my seat. I commented to my server Tammy and she just said to ignore it.It would be better if you are going to argue to take it into the kitchen or away from guests eating their meals. Or if you are unhappy with your job , there are many people who would be happy to have a job. Over all the food was delicious.
The service was great. But i made the mistake of ordering the miami fried shrimp. The "jumbo" shrimp were tiny and i had to take the breading off. The "margarita sauce" they served with it was definitely not margarita sauce.
This restaurant is a classic and it's going to die if they don't get with the times. It's decent at best. It used to be so delicious.
Our waitress Maddison was exceptional. Very friendly, customer oriented and accommodating. She returned several times to check on our meal. BTW the chef was awesome.
Our server, Maddy, gave exceptional customer service. She greeted us graciously and seated us immediately for lunch. She made sure everything was okay, and checked back occasionally to see if we needed anything else. I got the beef ribs with rice and steamed broccoli. The portions were reasonably sized, displayed well, and tasted delicious.Parking: Lots of free parking available.
The server which was a Vietnamese lady was so very sweet and gave such great service!! She was attentive and really helped us with our food! First, I’m so happy that they serve Halal foods at this location!! It’s such a great choice to be able to have!! The ribs were delicious as usual! But the coleslaw has changed. Not as creamy or flavourful anymore. The onion loaf just as good as always!! The kids menu had an option of spaghetti… I wouldn’t recommend it. It’s quite dry and the sauce is too sour. Tastes mostly like tomato paste. I can appreciate a restaurant not over cooking your steak because the majority of restaurants usually do. This place didn’t. However, they undercooked it 2 times. Unfortunately the second time they gave us a steak that was mostly made of tendon and cartilage. Very chewy and still undercooked. The third time was better. But we are so grateful for our waitress as she was so understanding and helped us change it 2 times!! It’s just hard to pay for something that’s a little expensive and not be able to enjoy it. So she really made our meal so pleasant and wonderful!
The manager and owner are THIEVES. We had gift cards to pay for our meal. We were told that the old owners are responsible for them currently refusing to return cards that still have balances. In Canada, gift cards cannot expire and must be treated like cash with cards with balances returned to customers. I an not talking a few dollars it was a substantial amount they were going to pocket. they were corporate gift cards. Tony Roma’s corporation took my money when I purchased the gift card with a promise in the future to honour the card for the value, if I didn’t spend the value then card returned for a future visit. Individual restaurants submit the card balances used for reimbursement from corporation. They would have pocketed my remaining balance (again a substantial balance). I wonder how many uninformed customers have been grifted by unscrupulous, dishonest, thieving management and owner at this location. Sadly many customers seem to be elderly. Shame on them
WOW! about all I can say. And not in a good way. I paid $30 for a Cesar salad with chicken. $30. The salad was not "large" as they state and without the chicken it is still $19. No one should pay $30 for a chicken Cesar salad for lunch. I read on the menu $8 and figured add chicken would be maybe another $8. $16 is reasonable for what I received. Will never eat there again. Nice that you responded to my review asking to email you. But you have not responded to the email. Not a good way for business to be ran, especially such a customer relation business.
We were there for a special occasion and I ordered the rib sampler plate. When it came the beef rib was burned to death..Charcoal!!! When asked how the first bite was I told him to return the burnt offerings as I'm not a god. Being a chef, I never would have let that dish even in the kitchen, never mind out for service! The server did nothing but disappear for the duration of our stay. I will never go back!!?
The wait time was close to an hour for our food. But our waitress kept coming up and making sure we were comfortable and gave us refills. Very sweet young woman. As soon as the owners came in she got nervous and told us she’s worried she might be fired. I gave her a very good tip as I saw she has children. The manager was ignorant, food was cold. I hope this place gets shut down like the others. The older waitresses were so rushy and I did not feel comfortable there.
There’s a reason why Tony Roma’s restaurants are depleting. I went here for a special occasion with my close friends expecting a quality dinner. Our waitress purposely perused around the tiny restaurant sorta ignoring us. It took over 20mins for them to take our order. And when I asked specific questions about the menu they had no idea what I was talking about made me look like I’m silly. The cutlery and glasses are disgusting, like 30 years old. I am very disappointed by their service and would strongly recommend you to stay away from here.
Restaurantji Recommends
We came for the bountiful beef ribs and we were not disappointed. Delicious, juicy and satisfying!My wife, my daughter and myself really enjoys ourselves and the ambiance was pleasant.And the staff were incredible. My daughter is vision impaired and they brought her a popper (toy), and we're incredibly sweet to her.Thank you for a wonderful evening, we will be back soon!
Nobody does ribs like Tony Romas. Absolutely fall off the bone delicious!Kid-friendliness: Kids menuParking: AmpleWheelchair accessibility: Yes
Me & my husband went for supper last night.Our server was awesome! I forget her name but she's a blond woman, said she just started a couple days ago.Unfortunatley I had ordered the BBQ chicken & they were out so I didn't get anything but he was happy with his ribs. Seriously though how does Tony Roma's run out of chicken? :(
We waited for over 30 minutes for the server to bring the initial drinks of water and coffee. Then we waited quite a while for our meal and when they came the plates were hot but the food was cold. The food quality was mediocre at best. I will not be back.
Food was good- I asked for crispy fries and they were good. Ribs were with original sauce. Mashed potatoes were so creamy.My server Tammy was fast, efficient, my glass of water was always full! and she was busy!!There was another server complaining to the cook or manager about something. It was loud and I could hear and see from my seat. I commented to my server Tammy and she just said to ignore it.It would be better if you are going to argue to take it into the kitchen or away from guests eating their meals. Or if you are unhappy with your job , there are many people who would be happy to have a job. Over all the food was delicious.