Terrible service, I don’t know what has happened in the last couple months but they are so unbelievably slow, where did all the good staff go, drinks are all messed up, food seems like it was old like double heated it was hard and gross.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Thomas
me and my girlfriend waited 7 minutes at the window before we were acknowledged. after asking us what we wanted to drink the lady went quiet for another 5 minutes before punching it in. we asked for our second drink, and she said give her a moment before she just deleted our whole order and was quiet for almost 10 minutes. we counted. she then told us to pull up and when we did she handed out incorrect drinks. she punched in a mocha cookie crumble with all the ingredients separately, which ended up costing us more, and she also punched it in as a venti instead of a grande after we told her grande three times. my girlfriends drink was with no inclusions, which were added in anyways, and for some reason there was no ice. she made no effort to fix this just silently stared at us until we said it was fine whatever. she had no name tag on, but she had what im assuming is a spanish accent. tattoo on one of her arms and hair in a high pony. we are thoroughly disappointed with this starbucks.
Food: 1
Service: 1
Spotify Account
Horrible customer service
Atmosphere: 1
Service: 1
Jordon Alexander
Customer service is absolutely horrible.
CCPursuits
Always the best
Atmosphere: 5
Food: 5
Service: 5
Riley Bowen
exceptional morning experience from Chappie, thanks for an uplifting attitude!
blue
came in at 4:39pm and left at 5:10pm. multiple people after me have been getting their drinks before i did, my sandwich already cold asl. mind u it wasn’t busy when i ordered. i watched atleast 15 ppl, who ordered after me, get their drinks before i did. drinks being forgotten happens way too often.
Atmosphere: 1
Food: 1
Service: 1
Kristy Simmons
Ordered on the app beforehand and have been inside waiting for a total of 30 minutes
Jessica Chapdelaine
As an avid coffee lover and Starbucks devotee, I admire this store so much. I've lived in Fort McMurray for going on 13 years and I can honestly say, this location has always been a favorite. Anytime I come in they are always so friendly and approachable. They are so synchronized when working together. Everyone is always doing something and they are all always communicating when they need to. Food is always hot and warmed properly, drinks are prepared always well and correctly and the off chance they get it wrong they are apologetic and quick to correct. Truly admire this location and love coming here.
Atmosphere: 5
Food: 5
Service: 5
Charity “Chingy” Chingy
Terrible customer experience, mobile order on May 5, 20205 that went horribly wrong. Spoke to 2 shift supervisors who promised resolution but went home without passing my issue to the next supervisor or getting back to me; therefore, at each stage, I had to re explain my issue. Finally spoke to a “manager” on day 2 (May 6, 2025) It all ended with her slamming the phone down on. I have been proudly taking my money elsewhere since then.
it shouldn’t take 10 minutes to make a strawberry acai. It was ridiculous wasn’t even busy.
Atmosphere: 1
Food: 1
Service: 1
Chloe Jevning
I love Starbucks but they have forgotten my drink one to many times
Shane Boucher
The wait time is outrageous 😤 .
Sleek T Curve
The Ethiopian guy cheppa is awesome. Best customer service I came at the closing time still gave me the exceptional customer service. Love that guy’s attitude. Starbucks should keep employees like him
Terrible service, I don’t know what has happened in the last couple months but they are so unbelievably slow, where did all the good staff go, drinks are all messed up, food seems like it was old like double heated it was hard and gross.
Atmosphere: 1
Food: 1
Service: 1
me and my girlfriend waited 7 minutes at the window before we were acknowledged. after asking us what we wanted to drink the lady went quiet for another 5 minutes before punching it in. we asked for our second drink, and she said give her a moment before she just deleted our whole order and was quiet for almost 10 minutes. we counted. she then told us to pull up and when we did she handed out incorrect drinks. she punched in a mocha cookie crumble with all the ingredients separately, which ended up costing us more, and she also punched it in as a venti instead of a grande after we told her grande three times. my girlfriends drink was with no inclusions, which were added in anyways, and for some reason there was no ice. she made no effort to fix this just silently stared at us until we said it was fine whatever. she had no name tag on, but she had what im assuming is a spanish accent. tattoo on one of her arms and hair in a high pony. we are thoroughly disappointed with this starbucks.
Food: 1
Service: 1
Horrible customer service
Atmosphere: 1
Service: 1
Customer service is absolutely horrible.
Always the best
Atmosphere: 5
Food: 5
Service: 5
exceptional morning experience from Chappie, thanks for an uplifting attitude!
came in at 4:39pm and left at 5:10pm. multiple people after me have been getting their drinks before i did, my sandwich already cold asl. mind u it wasn’t busy when i ordered. i watched atleast 15 ppl, who ordered after me, get their drinks before i did. drinks being forgotten happens way too often.
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app beforehand and have been inside waiting for a total of 30 minutes
As an avid coffee lover and Starbucks devotee, I admire this store so much. I've lived in Fort McMurray for going on 13 years and I can honestly say, this location has always been a favorite. Anytime I come in they are always so friendly and approachable. They are so synchronized when working together. Everyone is always doing something and they are all always communicating when they need to. Food is always hot and warmed properly, drinks are prepared always well and correctly and the off chance they get it wrong they are apologetic and quick to correct. Truly admire this location and love coming here.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer experience, mobile order on May 5, 20205 that went horribly wrong. Spoke to 2 shift supervisors who promised resolution but went home without passing my issue to the next supervisor or getting back to me; therefore, at each stage, I had to re explain my issue. Finally spoke to a “manager” on day 2 (May 6, 2025) It all ended with her slamming the phone down on. I have been proudly taking my money elsewhere since then.
Restaurantji Recommends
Not much seating and expensive
it shouldn’t take 10 minutes to make a strawberry acai. It was ridiculous wasn’t even busy.
Atmosphere: 1
Food: 1
Service: 1
I love Starbucks but they have forgotten my drink one to many times
The wait time is outrageous 😤 .
The Ethiopian guy cheppa is awesome. Best customer service I came at the closing time still gave me the exceptional customer service. Love that guy’s attitude.
Starbucks should keep employees like him
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