I don’t normally post negative reviews, but this experience deserves to be shared. I ordered dinner for my kids and myself and was served food that I did not order. After informing the waitress, it took about 10 minutes before the same plate was brought back, still with the wrong food. This shows a clear lack of care and attention.
I ended up feeding my kids, paying for their meals, and even paying for an item I never ordered. Based on this experience, it’s clear that customer satisfaction is not a priority here. The consistent pattern in other Google reviews reflects ongoing issues that management has failed to address. I hope this feedback prompts serious action, but as it stands, I won’t be returning to this location.
Food: 1
Service: 1
Omayja Cardinal
me and my friend went for lunch and we came in and all the girls were sitting and weren’t welcoming. found a hair in my food and still had to pay full price. servers are not attentive and overall it was a awful experience. won’t be back
Atmosphere: 1
Food: 1
Service: 1
Kasey Neil
Service was average, unfortunately the staff were redecorating while we were there.
Atmosphere: 3
Food: 4
Service: 2
Brittney Wasson
The family side was almost empty when we went there. Took over an hour and some to get our food. My friend had to pack her food to go because it took so long. My good was gross, the poutine was just shredded mozzarella and gravy. Our waitress just ignored us, and the person who brought the food was the one who got us cutlery which we had to ask for we were not served appetizer plates either. Even the person who brought out the food was the person to take our payment. Honestly the food was so gross and the service was so bad, I never write bad reviews but I am shocked at how horrible that experience was. We didn't even order anything crazy, I got tacos served cold. We had to ask multiple times when the food was coming.
Atmosphere: 4
Food: 1
Service: 1
Dave N
Love the food!
Atmosphere: 5
Food: 5
Service: 5
Lindsay Lamouche
Everything was great here better service than the other Boston Pizza there
Atmosphere: 4
Food: 4
Service: 4
Curtis Fortin
The food was fine. Just like any other BP, but they really need to work on their customer service. I brought my staff their for a lunch and the 6 of us got sat down at a decent table, but we may have gotten the least attentive server in the place. There were maybe 6 tables in the whole place and she rarely came to our table. Someone who appeared to be the manager brought our utensils and drinks, the ice teas were watered down, found out later that their machine wasn’t functioning properly. She was friendly enough when she did show up but she missed the mark a few times. She forgot to order one of our meals, she did remove one salad from the bill to make up for it. Had I not gotten up to get her attention I don’t think she would have ever noticed. We will be back but just wanted to give honest feedback.
Atmosphere: 2
Food: 4
Service: 1
Yesha Patel
I booked a reservation 5 days ago and it was for 25 people I had a dinner planned with my staff and when I was booking they said it’s confirmed but then Forgot to put our reservation down and I talked to a general manager for the reservation and they didn’t even try to accommodate us or help even though it was there mistake and the girls at the counter were so rude and never tried to help us. I will never ever go there. Literally worst experience.
Service: 1
Jamie C
I appreciate the great work the staff in the lounge does. The ladies I’ve interacted with have done a great job. Thank you and keep up the excellent work
Atmosphere: 4
Food: 3
Service: 5
Jonathon Hoag
Id suggest they raname their fish tacos to 'coleslaw tacos with a tiny peice of fish as garnish' terribly disappointed
I've been extremely disappointed in this location for a while but today was extra. The hostess was not very pleasant when telling us that the manager has said they were not taking any more tables in a very empty restaurant because they were understaffed. With so many people crying for jobs it's weird they seem to be chronicly understaffed and terribly slow service times. How do you justify turning people away when your restaurant is empty 90% of the time. No kidding we are losing restaurants in this city like crazy.
Atmosphere: 2
Food: 3
Service: 1
Allan Rook
They had an accident with their deepfrier and all food comes out hot spicy, 3 days later the issues not corrected yet and the wings were too hot for my wife to eat
Atmosphere: 4
Food: 4
Service: 5
Brandon Boyd
Watched 7 people come in at 930-10. They all waiting for service to sit. No one at till. They all left. I went to bathroom and both girls are on their phone by kitchen. If I was the owner I would be pissed
Travis Borger
Place didn't seem ridiculously busy for how flustered the waitresses were, but in the end after forgetting the few things to our table the waitress went above and beyond to correct everything. Our waitress was super friendly and the food was top knotch.
Atmosphere: 5
Food: 5
Service: 4
Volks Swagon
Just placed a large order for pickup and 1 item was missing, 1 item was wrong, not very pleased with the service for the price
I don’t normally post negative reviews, but this experience deserves to be shared. I ordered dinner for my kids and myself and was served food that I did not order. After informing the waitress, it took about 10 minutes before the same plate was brought back, still with the wrong food. This shows a clear lack of care and attention.
I ended up feeding my kids, paying for their meals, and even paying for an item I never ordered. Based on this experience, it’s clear that customer satisfaction is not a priority here. The consistent pattern in other Google reviews reflects ongoing issues that management has failed to address. I hope this feedback prompts serious action, but as it stands, I won’t be returning to this location.
Food: 1
Service: 1
me and my friend went for lunch and we came in and all the girls were sitting and weren’t welcoming. found a hair in my food and still had to pay full price. servers are not attentive and overall it was a awful experience. won’t be back
Atmosphere: 1
Food: 1
Service: 1
Service was average, unfortunately the staff were redecorating while we were there.
Atmosphere: 3
Food: 4
Service: 2
The family side was almost empty when we went there. Took over an hour and some to get our food. My friend had to pack her food to go because it took so long. My good was gross, the poutine was just shredded mozzarella and gravy. Our waitress just ignored us, and the person who brought the food was the one who got us cutlery which we had to ask for we were not served appetizer plates either. Even the person who brought out the food was the person to take our payment. Honestly the food was so gross and the service was so bad, I never write bad reviews but I am shocked at how horrible that experience was. We didn't even order anything crazy, I got tacos served cold. We had to ask multiple times when the food was coming.
Atmosphere: 4
Food: 1
Service: 1
Love the food!
Atmosphere: 5
Food: 5
Service: 5
Everything was great here better service than the other Boston Pizza there
Atmosphere: 4
Food: 4
Service: 4
The food was fine. Just like any other BP, but they really need to work on their customer service.
I brought my staff their for a lunch and the 6 of us got sat down at a decent table, but we may have gotten the least attentive server in the place. There were maybe 6 tables in the whole place and she rarely came to our table. Someone who appeared to be the manager brought our utensils and drinks, the ice teas were watered down, found out later that their machine wasn’t functioning properly.
She was friendly enough when she did show up but she missed the mark a few times. She forgot to order one of our meals, she did remove one salad from the bill to make up for it. Had I not gotten up to get her attention I don’t think she would have ever noticed.
We will be back but just wanted to give honest feedback.
Atmosphere: 2
Food: 4
Service: 1
I booked a reservation 5 days ago and it was for 25 people I had a dinner planned with my staff and when I was booking they said it’s confirmed but then Forgot to put our reservation down and I talked to a general manager for the reservation and they didn’t even try to accommodate us or help even though it was there mistake and the girls at the counter were so rude and never tried to help us. I will never ever go there. Literally worst experience.
Service: 1
I appreciate the great work the staff in the lounge does. The ladies I’ve interacted with have done a great job. Thank you and keep up the excellent work
Atmosphere: 4
Food: 3
Service: 5
Id suggest they raname their fish tacos to 'coleslaw tacos with a tiny peice of fish as garnish' terribly disappointed
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
I've been extremely disappointed in this location for a while but today was extra. The hostess was not very pleasant when telling us that the manager has said they were not taking any more tables in a very empty restaurant because they were understaffed. With so many people crying for jobs it's weird they seem to be chronicly understaffed and terribly slow service times.
How do you justify turning people away when your restaurant is empty 90% of the time. No kidding we are losing restaurants in this city like crazy.
Atmosphere: 2
Food: 3
Service: 1
They had an accident with their deepfrier and all food comes out hot spicy, 3 days later the issues not corrected yet and the wings were too hot for my wife to eat
Atmosphere: 4
Food: 4
Service: 5
Watched 7 people come in at 930-10. They all waiting for service to sit. No one at till. They all left. I went to bathroom and both girls are on their phone by kitchen. If I was the owner I would be pissed
Place didn't seem ridiculously busy for how flustered the waitresses were, but in the end after forgetting the few things to our table the waitress went above and beyond to correct everything. Our waitress was super friendly and the food was top knotch.
Atmosphere: 5
Food: 5
Service: 4
Just placed a large order for pickup and 1 item was missing, 1 item was wrong, not very pleased with the service for the price
Food: 2
Service: 1
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