Coco Fresh Tea and Juice

1 tsp of pork on a bun. DO NOT ORDER!

We are frequent customers of Coco, ordering almost daily from the Edmonton location because it’s nearby. On a recent trip to Grand Prairie, we were excited to find a Coco store just 8 minutes from our hotel. The ambiance was nice, and we were pleasantly surprised to see pork buns and siomai on the menu.All of the coco locations weve tried dont have snacks options.

Unfortunately, the experience didn’t meet our expectations due to several issues:

1. No-ice Drinks Restriction: We were told we couldn’t order drinks without ice, which didn’t make sense. Other locations allow this and simply adjust the drink quantity if needed to compensate the ice. Illogical.

2. Discount Miscommunication: There was a 20% discount promotion, but the staff didn’t inform us, and the discount wasn’t applied consistently. We order 2 large and 2 snacks.

3. Receipt Error: The receipt showed a chocolate drink we didn’t order instead of the snacks we actually purchased.

4. Poor Drink Quality: One slushy drink we ordered was poorly blended, with an uneven texture that made it unpleasant to drink.

Additionally, the staff’s attitude was unwelcoming, even though there were no other customers at the time.

Overall, while we appreciated the unique menu items, the service and product quality at this location were disappointing. We hope these issues can be addressed to improve the experience for future customers.

Went here twice. First time someone cut in line then took ten minutes to order cuz they were chatting it up with the cashier. They seemed to know each other and didn't care there was a line of people waiting. We then waited another twenty minutes to get our two drinks. It was supposed to be a quick stop on our way back from a road trip.

My sister suggested I give them a second chance in case it was an off day. This time was no better. The menu board is so vague I decided to look up the menu online in hopes I'd know what I'm getting when I order something. It was just as vague. I chose something that seemed straight forward. Gave the cashier my order and he had no idea what I was talking about and laughed at the ridiculousness of me ordering it as if I asked for a zebra with no stripes. I told them word for word what was on their online menu. Even after he offered that maybe I meant something similar he couldn't find that on the register either. I ended up leaving with something that, though it tasted good, was nowhere near what I wanted. I was so embarrassed at that point I just took what they offered.

Suffice to say the service is horrible, the menu confusing, and the quality of their drinks doesn't make up for that.

Atmosphere: 1

Food: 4

Service: 1

We live right beside a soccer field, and every weekend we hope to see the food truck of Coco in the field. This place was the first place I have ever tried bubble tea, and I gotta say I love it !!

I'm a huge fan of anything fruity, so I tried the Mango Yakult with the pearls. I could drink this every single day, it's absolutely delicious!!! This is my go-to drink. My boyfriend tried the Fresh Lemon Yakult, and he loved his also !

10/10 recommend for sure!

Atmosphere: 5

Food: 5

Service: 5

Just might not be a Bubble Tea guy. But everyone around me was giddy.

Atmosphere: 5

Food: 4

Service: 5

A wonderful little place to sit and have a bubble tea! Lovely art on the wall, and good drinks! Good place if you want to give bubble tea a try!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coconut Jelly, Coco Milk Tea, Pearl, Taro Slush

The folks inside were so nice and the order was quick! The place was super clean! Definitely going back!

Atmosphere: 5

Food: 5

Service: 5

I was just at your location about 5-10 mins ago and ordered a large strawberry machiatto drink with pearls and got the same amount of pearls ?? every time i buy its never enuf if your gonna charge for toppings at least give a fair amount or just dnt sell toppings, bubble tea cost too much more than starbucks. I might stop drinking for good

Atmosphere: 4

Food: 2

Service: 2

I have gone here a couple of times and then I sent my husband with my order, and it’s always been awesome service! Mommy husband was confused with my order and then gentleman working helped give him recommendations on what pairs well together. The service is fast and very helpful not to mention YUMMY !!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Green Tea Macchiato

It was very delicious drink. It was my first time staff were so nice.

Atmosphere: 5

Food: 5

Service: 5

I love milk tea, i always get Coco Jasmine brown sugar bubble milk tea and 3 guys.

Atmosphere: 5

Food: 5

Service: 5

Kid-friendliness: Not kid friendly. I’ve never been denied the option to buy just extra tapioca pearls for my 3 year old anywhere else. They wanted me to buy a full drink.

Atmosphere: 2

Service: 1

Recommended dishes: Pearl

Love it, service is very friendly, very good bubba

Kid-friendliness: ?????

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Slush

Very clean

It’s funny how the label said no ice but you can see ice in it