Great ice cream! Special thanks to the young chap working at Scoops & Loops for his excellent service and kindness!
Donna Smith
As we travel, we always stop for ice cream and local places. This was a nice stop. Staff was very nice. We loved our cones that we got. They had a wide variety of cones but we picked our standard sugar cone.
Tyler Cooke
Get their soft ice cream flurry. Unbelievably creamy!
Muthu Kumaran S
It’s a zero star place . Disappointing and Disrespectful Experience
I rarely leave negative reviews, but my experience at this ice cream shop was truly upsetting. The staff were shockingly rude and dismissive, showing clear disrespect toward certain customers. What’s worse, the manager—who appeared to be Chinese—was overheard instructing staff not to assist people waiting in line. It felt targeted and discriminatory, which is completely unacceptable.
There was no opportunity to explore flavors or ask questions. Instead, the staff were pushy, impatient, and made the entire experience feel hostile. I’ve never encountered such poor service in my life, and I strongly urge others to avoid this place at all costs. Jasper has plenty of amazing ice cream spots—this is not one of them.
Save your time, money, and your dignity.
Jennifer Cameron
While exploring Jasper, our family was craving a sweet treat and Scoops & Loops was the perfect stop. We tried a mix of flavors including bubblegum, cotton candy, and cherry cheesecake, and each one was absolutely delicious. The ice cream was rich, flavorful, and served with a smile. It was the perfect way to end a beautiful day in the mountains. We will definitely be returning on our next trip to Jasper.
the og cathiie
Yummy ice cream
Meenakshi Velmurugan
🚫 1/5 — Outrageously Rude and Discriminatory Service
This was hands down the worst customer service experience I’ve ever had. The staff at this ice cream shop were not just rude—they were blatantly disrespectful, and their behavior seemed deliberately targeted toward certain customers. It was appalling to witness.
The manager, who appeared to be Chinese, was overheard telling staff not to assist people waiting in line. That’s not just bad service—it’s discriminatory and unacceptable. Customers were ignored, rushed, and denied the chance to explore options. The staff were pushy, impatient, and made it clear that some people simply weren’t welcome.
I left feeling insulted and deeply disappointed. No one should be treated this way, especially in a city as diverse and inclusive as Vancouver. There are countless other ice cream shops that offer great service and treat people with basic respect—this is absolutely not one of them.
Avoid this place at all costs. It’s not just bad—it’s offensive.
Sudhakar Doraisamy
Worst customer service !! Not ready to explain the option . Not ready to explain the available flavours just want to sell the ice cream and get the money !! I never expect this kind of worst service in ice cream shop !!
I had a frustrating experience with a rude staff member who rushed my kids and didn’t allow them to choose their flavor. I recommend exploring other ice cream shops instead. The flavors are average and the portion sizes are quite small.
f a
Mean, Cant sample a $7 ice cream. Rushed
Jignesh Gandhi
They lack professionalism as well as customer service.
As we walked it, someone was tasting a sample as they ordered an ice cream. We asked for sample to test a flavor, one of the kid was ready to give while another kid said we can’t allow samples.
Seems like some kids are running this in very unprofessional manner. We were ready to walk but decided to give it a try, not impressed with quality.
You have many choices, avoid this place and goto someone who cares for your business
Kathi Bach
Large portions and great flavors! Maybe a bit too much food coloring 😜
Zero star was not an option
Great ice cream! Special thanks to the young chap working at Scoops & Loops for his excellent service and kindness!
As we travel, we always stop for ice cream and local places. This was a nice stop. Staff was very nice. We loved our cones that we got. They had a wide variety of cones but we picked our standard sugar cone.
Get their soft ice cream flurry. Unbelievably creamy!
It’s a zero star place .
Disappointing and Disrespectful Experience
I rarely leave negative reviews, but my experience at this ice cream shop was truly upsetting. The staff were shockingly rude and dismissive, showing clear disrespect toward certain customers. What’s worse, the manager—who appeared to be Chinese—was overheard instructing staff not to assist people waiting in line. It felt targeted and discriminatory, which is completely unacceptable.
There was no opportunity to explore flavors or ask questions. Instead, the staff were pushy, impatient, and made the entire experience feel hostile. I’ve never encountered such poor service in my life, and I strongly urge others to avoid this place at all costs. Jasper has plenty of amazing ice cream spots—this is not one of them.
Save your time, money, and your dignity.
While exploring Jasper, our family was craving a sweet treat and Scoops & Loops was the perfect stop. We tried a mix of flavors including bubblegum, cotton candy, and cherry cheesecake, and each one was absolutely delicious. The ice cream was rich, flavorful, and served with a smile. It was the perfect way to end a beautiful day in the mountains. We will definitely be returning on our next trip to Jasper.
Yummy ice cream
🚫 1/5 — Outrageously Rude and Discriminatory Service
This was hands down the worst customer service experience I’ve ever had. The staff at this ice cream shop were not just rude—they were blatantly disrespectful, and their behavior seemed deliberately targeted toward certain customers. It was appalling to witness.
The manager, who appeared to be Chinese, was overheard telling staff not to assist people waiting in line. That’s not just bad service—it’s discriminatory and unacceptable. Customers were ignored, rushed, and denied the chance to explore options. The staff were pushy, impatient, and made it clear that some people simply weren’t welcome.
I left feeling insulted and deeply disappointed. No one should be treated this way, especially in a city as diverse and inclusive as Vancouver. There are countless other ice cream shops that offer great service and treat people with basic respect—this is absolutely not one of them.
Avoid this place at all costs. It’s not just bad—it’s offensive.
Worst customer service !! Not ready to explain the option . Not ready to explain the available flavours just want to sell the ice cream and get the money !!
I never expect this kind of worst service in ice cream shop !!
Very bad experience and owner is very rude
Restaurantji Recommends
I had a frustrating experience with a rude staff member who rushed my kids and didn’t allow them to choose their flavor. I recommend exploring other ice cream shops instead. The flavors are average and the portion sizes are quite small.
Mean, Cant sample a $7 ice cream. Rushed
They lack professionalism as well as customer service.
As we walked it, someone was tasting a sample as they ordered an ice cream. We asked for sample to test a flavor, one of the kid was ready to give while another kid said we can’t allow samples.
Seems like some kids are running this in very unprofessional manner. We were ready to walk but decided to give it a try, not impressed with quality.
You have many choices, avoid this place and goto someone who cares for your business
Large portions and great flavors! Maybe a bit too much food coloring 😜
The ice cream is expensive but it was good.
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