Terrible Customer Service ! I had a terrible experience with the customer service at Bayside VLT lounge, largely due to the behaviour of the manager, Evelyn. Not only was the service unprofessional, but she also made abusive and racial comments that left me feeling deeply uncomfortable and disrespected. Such behavior is completely unacceptable and reflects poorly on the company. I hope that this issue is addressed promptly so others don’t have to face the same treatment.
abhijeet singh
Terrible Experience – Rude Manager!
I’ve never encountered such awful customer service in my life. Evelyn, the so-called “manager,” has zero understanding of how to treat customers. She’s rude, unprofessional, and even uses bad language toward guests. It’s shocking that the owners seem least bothered about this, even though the rest of the staff are hardworking and friendly. A place like this should value customer service, but with someone like Evelyn running things, it’s a disaster. Avoid this place unless you want to be treated with disrespect!
Atmosphere: 1
Service: 1
J&N
Upon arrival, my companion and I observed a table of four guests and two additional tables of two individuals. This was approximately 5pm. We seated ourselves for a brief period while the bartender/waitress attended to patrons at the other tables.
We proceeded to procure menus from the bar and were impressed by the extensive selection offered. Following a thorough review, we made our meal choices.
At this juncture, the bartender/waitress approached our table. Unfortunately, her demeanor was not particularly friendly or attentive. By the time our meals arrived, the establishment had cleared out somewhat, with only one table of two and a single individual engaging in slot machine play.
Notably, the bartender/waitress was the sole staff member on duty, aside from kitchen personnel. The broccoli cheese stuffed chicken with creamy marinara sauce was exceptional. Conversely, the traditional pierogies were somewhat greasy.
The side order of cheese garlic toast was satisfactory, albeit slightly burnt. While I am inclined to award five stars, the bartender/waitress's attentiveness and friendliness were somewhat lacking.
Atmosphere: 2
Food: 4
Service: 1
Lincoln Jr
Machines are modern and have a great selection of games. The staff were friendly and offered great service.
The staff were amazing and very friendly, food was good and place is very clean
Atmosphere: 5
Food: 5
Service: 5
Dee Jay Dumont
Place was fantastic, took my mother out just the 2 of us and the food was delicious!! The waitress was so amazing and happy and just did her best to make sure we had the best time possible. She did such an amazing job and the cook as well, the food was super delicious. I can't wait to come back for another visit. Recommend to anyone.
Atmosphere: 5
Food: 5
Service: 5
Andee Feko
Stopped in last night for some food and drinks and our server was upset that we didn’t call before to let her know we were coming in. After we ordered our drinks and food putting up with a seriously rude demeanour, she came back a few minutes later without the food to tell us we were being mean and that we needed to pay. We then got our food and she proceed to complain about us to everyone in the lounge including other customers. If you don’t want to make money as a server that’s one way to do it!
Atmosphere: 1
Food: 5
Service: 1
Jose “Jo” Fernandez
Treated like a VIP!!! Evelyn, the manager, makes sure each patron is treated really well.
The VLT machines were excellent, offering a diverse selection of games. The lounge had a welcoming atmosphere, with comfortable seating and chic decor. The food and drink were also impressive, featuring tasty appetizers and refreshing beverages, perfect for enjoying while playing on the VLT machines.
Arvind Kumar
Poker night was a blast, and the bartenders were fantastic.
Lovely atmosphere, ideal for spending time with friends!
Wade Brooks
Great selection of games and drinks, with the convenience of enjoying both at the same time. The bartender was friendly.
Food: 5
Amelia Pelletier
The gameHad a fantastic evening at Bayside VLT Lounge! The game selection was top-notch, the drinks were excellent, and the bartender was really friendly.s were incredibly enjoyable, and the prices were quite affordable.
Blake Miller
Great atmosphere, fantastic drinks, and excellent prices!
Madelyn Lindsey
Wonderful atmosphere. We enjoyed ourselves with games and drinks.
Terrible Customer Service !
I had a terrible experience with the customer service at Bayside VLT lounge, largely due to the behaviour of the manager, Evelyn. Not only was the service unprofessional, but she also made abusive and racial comments that left me feeling deeply uncomfortable and disrespected. Such behavior is completely unacceptable and reflects poorly on the company. I hope that this issue is addressed promptly so others don’t have to face the same treatment.
Terrible Experience – Rude Manager!
I’ve never encountered such awful customer service in my life. Evelyn, the so-called “manager,” has zero understanding of how to treat customers. She’s rude, unprofessional, and even uses bad language toward guests. It’s shocking that the owners seem least bothered about this, even though the rest of the staff are hardworking and friendly. A place like this should value customer service, but with someone like Evelyn running things, it’s a disaster. Avoid this place unless you want to be treated with disrespect!
Atmosphere: 1
Service: 1
Upon arrival, my companion and I observed a table of four guests and two additional tables of two individuals. This was approximately 5pm. We seated ourselves for a brief period while the bartender/waitress attended to patrons at the other tables.
We proceeded to procure menus from the bar and were impressed by the extensive selection offered. Following a thorough review, we made our meal choices.
At this juncture, the bartender/waitress approached our table. Unfortunately, her demeanor was not particularly friendly or attentive. By the time our meals arrived, the establishment had cleared out somewhat, with only one table of two and a single individual engaging in slot machine play.
Notably, the bartender/waitress was the sole staff member on duty, aside from kitchen personnel. The broccoli cheese stuffed chicken with creamy marinara sauce was exceptional. Conversely, the traditional pierogies were somewhat greasy.
The side order of cheese garlic toast was satisfactory, albeit slightly burnt. While I am inclined to award five stars, the bartender/waitress's attentiveness and friendliness were somewhat lacking.
Atmosphere: 2
Food: 4
Service: 1
Machines are modern and have a great selection of games. The staff were friendly and offered great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Toast, Broccoli & Cheese Stuffed Chicken, Cheese Garlic Toast
The staff were amazing and very friendly, food was good and place is very clean
Atmosphere: 5
Food: 5
Service: 5
Place was fantastic, took my mother out just the 2 of us and the food was delicious!! The waitress was so amazing and happy and just did her best to make sure we had the best time possible. She did such an amazing job and the cook as well, the food was super delicious. I can't wait to come back for another visit. Recommend to anyone.
Atmosphere: 5
Food: 5
Service: 5
Stopped in last night for some food and drinks and our server was upset that we didn’t call before to let her know we were coming in. After we ordered our drinks and food putting up with a seriously rude demeanour, she came back a few minutes later without the food to tell us we were being mean and that we needed to pay. We then got our food and she proceed to complain about us to everyone in the lounge including other customers. If you don’t want to make money as a server that’s one way to do it!
Atmosphere: 1
Food: 5
Service: 1
Treated like a VIP!!! Evelyn, the manager, makes sure each patron is treated really well.
Parking: 10 plus vehicles easy parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Cheese Garlic Toast, Fries
The VLT machines were excellent, offering a diverse selection of games. The lounge had a welcoming atmosphere, with comfortable seating and chic decor. The food and drink were also impressive, featuring tasty appetizers and refreshing beverages, perfect for enjoying while playing on the VLT machines.
Poker night was a blast, and the bartenders were fantastic.
Restaurantji Recommends
Lovely atmosphere, ideal for spending time with friends!
Great selection of games and drinks, with the convenience of enjoying both at the same time. The bartender was friendly.
Food: 5
The gameHad a fantastic evening at Bayside VLT Lounge! The game selection was top-notch, the drinks were excellent, and the bartender was really friendly.s were incredibly enjoyable, and the prices were quite affordable.
Great atmosphere, fantastic drinks, and excellent prices!
Wonderful atmosphere. We enjoyed ourselves with games and drinks.
Food: 5
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