Dairy Queen Grill & Chill

This is the BEST Dairy Queen in Medicine Hat. Always fresh food and amazing service! Only Dairy Queen we will visit!

Atmosphere: 5

Food: 5

Service: 5

DISGUSTING Unfortunately my husband ordered a couple frozen cupcakes tonight after (waiting behind a ton of people in line on valentines day of course) and 1 had a hair throughout the inside he didnt notice until he got home.. we called the restaurant and let them know and the lady who answered the phone did not seem to care what so ever or even offer a replacement. Seriously is this how business is done now a days? Probably only get an automated response from this review

This was an amazing place to conduct business! Had a special request for a cake and needed it relatively quickly, got to talk directly to the owner (which doesn’t happen now a days) and allowed me to fully customize the cake how I needed it! Got it to me within the same day and even gave me a deal! Could not say it more, this is by far the best dairy queen I’ve ever visited and will continue to get all my business!

Also I have to say the atmosphere when you walk in just feels like “the good old days” and not a typical franchise place, hard to keep that atmosphere in today’s world!

Great job DQ team & management!

Atmosphere: 5

Food: 5

Service: 5

Always a great experience at this location! Have gotten a few birthday/holiday cakes made and they've been fantastic! Great customer service as well!

Atmosphere: 5

Food: 5

Service: 5

Their worker Kaysia is such a great employee. Her speed and focus is spot on! Shes very kind and patient and just great at her job. They are lucky to have her. Food was great too.

Atmosphere: 4

Food: 4

Service: 5

This review is based off multiple visits at this location. Do not come here if you want to go through drive thru. When the drive thru staff aren't being rude and disrespectful, they're ignoring the drive thru window. Waited 5 minutes in drive thru to pay - not to get our food, and still nothing. Needless to say we left. So did the other person behind us. The food is alright, but I've noticed it's kind of a 50/50 that they'll get something wrong and you'll have to go back even for non-special orders. Some of the folks here are truly great but unfortunately the bad ones spoil the bunch in this case. I try not to post bad reviews, but after more than three negative experiences recently I felt maybe I should.

Atmosphere: 4

Food: 3

Service: 1

Clean, fast and friendly staff! We ordered a half dozen meals in they prepped and had it ready within 5-7 minutes! Amazing service

Atmosphere: 5

Food: 5

Service: 5

Very kind staff. AMAZING Pumpkin pie blizzards.

Atmosphere: 5

Food: 5

Service: 5

Great place to relax and enjoy your favorite meal.

Atmosphere: 4

Food: 5

Service: 4

I’m really disappointed with the experience we had tonight. I normally love this Dairy Queen and have had great service in the past, but this visit was unacceptable.

We arrived around 30 minutes before closing and placed our order. We were totally fine with eating outside to be respectful of closing time, but after waiting quite a while with no update, we went to the till to check. The girl working (white, brown hair, probably early 20s) brought out the food. Then, she forgot the drink. When we politely asked for it, she looked irritated and acted like we were bothering her.

We then asked for plum sauce and got even more attitude—no effort to make the interaction pleasant, just obvious frustration from her. She made it clear that she didn’t want to deal with us. As we were leaving and said thank you, she snapped, “We close in ten minutes,” with attitude, even though the delay was on their end. Not ours.

To make matters worse, my grandfather had gone to the washroom before we left, and they locked the doors without checking. When he let himself out, the same employee stormed over, threw down her cloth, and slammed the door shut, and locked the door again, clearly angry that he had to exit a building she locked early (2 minutes before closing)

The food was fine, but the service was the worst I’ve experienced here. There was no professionalism, no courtesy, and zero respect shown to us as customers. If this is the kind of attitude being tolerated by employees, it needs to be addressed. This kind of behaviour is not okay.

Atmosphere: 1

Food: 4

Service: 1

Love there Skor blizzards

Atmosphere: 5

Food: 5

Service: 5

Alway happy and friendly staff wood is always good and ice cream always good on the hot days

Atmosphere: 4

Food: 4

Service: 5

The bathrooms need a professional and thorough cleaning. Every time I walk in the whole restaurant smells like a sewer 🤮

Atmosphere: 1

Food: 2

Service: 3

Great service food is good

Atmosphere: 5

Food: 5

Service: 5

They don’t flip their blizzards. Caught them red handed