YouTube video: youtu.be/QIIil38e0SY
– trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
William Robert Wickware
Quality has gone downhill since last year, quite unfortunate
Atmosphere: 3
Food: 1
Service: 4
Elliott Gilbert
It was such a pleasure eating here! Me and my family had a great lunch, and our server Robin was such a sweetheart, she was friendly, i will be returning to eat here and hope for Robin to be our server again! Thank you
Atmosphere: 5
Food: 5
Service: 5
Kerry A
Had a reservation for my daughters birthday. Was told it would be a 10min wait even though the table was set up as our server had not arrived to work, (we arrived 10min early from reservation time.) Watched the hostess seat 2 groups of people before us in the same section and serve them, while they waited on the same server. We still were not seated until we said something, about 25 min after we arrived.The server made sarcastic comments when we did arrive, which made some of our guests very upset. Food wasn't the best and a little undercooked. Would not recommend this location. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Cori Wallace
We were in last weekend and had robin as a server. She was super friendly and made sure our cups were never empty. Always checking to make sure we weren’t in need of anything. She made the experience at this location fantastic. The food was good and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Ethan Brand
Food was great, service and vibes were pleasant. Robin was our server and would recommend a visit to anyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pancake Combo
R.Dhanya Kamatchi
We really had a good time with family. Good food and great service with the server Vish😊.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own Pancake Combo
Techno Dragon
Nice service and good food and that robin lady was super nice :)
Atmosphere: 5
Food: 5
Service: 5
Ainsley Anthony
Food was good went with family robin our server was fantastic!
Beth Anthony
Stopped here once while visiting family. Food was good. Our server, Robin, was friendly, fast and very personable. She was great! Would definitely come back next visit!
I had this super pretty server the other day her name was Hayley and she was so great. I was greeted with a big warm smile and she talked to me as if we were long time friends. She alone made my experience so amazing
Service: 5
Tasha Martin
We’ve been here a few times and have recently noticed a change for the better at this location! We stopped in for lunch and had robin as a server and she was amazing! Definitely will be returning
Atmosphere: 5
Food: 5
Service: 5
Darcy Aubuchon
We came in as a large group and they were very accommodating. The service was fantastic and we never had to wait for anything. Robin definitely handled our group fantastically and we definitely will be returning and requesting her as our server
Atmosphere: 5
Food: 5
Service: 5
Natasha Martin
I came in with my family for breakfast and we were greeted right away. The atmosphere was fantastic and we had Robin as a server. She was super friendly and made our experience great. Food was amazing and we will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Jamie Opoku-Otoo
"I had the pleasure of being served by Robin at IHOP, and she was fantastic! She was friendly, attentive, and made sure we had everything we needed. Her positive attitude and excellent service really made our meal enjoyable. Highly recommend asking for her when you visit!"
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
Quality has gone downhill since last year, quite unfortunate
Atmosphere: 3
Food: 1
Service: 4
It was such a pleasure eating here! Me and my family had a great lunch, and our server Robin was such a sweetheart, she was friendly, i will be returning to eat here and hope for Robin to be our server again! Thank you
Atmosphere: 5
Food: 5
Service: 5
Had a reservation for my daughters birthday. Was told it would be a 10min wait even though the table was set up as our server had not arrived to work, (we arrived 10min early from reservation time.) Watched the hostess seat 2 groups of people before us in the same section and serve them, while they waited on the same server. We still were not seated until we said something, about 25 min after we arrived.The server made sarcastic comments when we did arrive, which made some of our guests very upset. Food wasn't the best and a little undercooked. Would not recommend this location. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1
We were in last weekend and had robin as a server. She was super friendly and made sure our cups were never empty. Always checking to make sure we weren’t in need of anything. She made the experience at this location fantastic. The food was good and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Food was great, service and vibes were pleasant. Robin was our server and would recommend a visit to anyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pancake Combo
We really had a good time with family.
Good food and great service with the server Vish😊.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own Pancake Combo
Nice service and good food and that robin lady was super nice :)
Atmosphere: 5
Food: 5
Service: 5
Food was good went with family robin our server was fantastic!
Stopped here once while visiting family. Food was good. Our server, Robin, was friendly, fast and very personable. She was great! Would definitely come back next visit!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had this super pretty server the other day her name was Hayley and she was so great. I was greeted with a big warm smile and she talked to me as if we were long time friends. She alone made my experience so amazing
Service: 5
We’ve been here a few times and have recently noticed a change for the better at this location! We stopped in for lunch and had robin as a server and she was amazing! Definitely will be returning
Atmosphere: 5
Food: 5
Service: 5
We came in as a large group and they were very accommodating. The service was fantastic and we never had to wait for anything. Robin definitely handled our group fantastically and we definitely will be returning and requesting her as our server
Atmosphere: 5
Food: 5
Service: 5
I came in with my family for breakfast and we were greeted right away. The atmosphere was fantastic and we had Robin as a server. She was super friendly and made our experience great. Food was amazing and we will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
"I had the pleasure of being served by Robin at IHOP, and she was fantastic! She was friendly, attentive, and made sure we had everything we needed. Her positive attitude and excellent service really made our meal enjoyable. Highly recommend asking for her when you visit!"
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