Subway

301 Wye Rd Unit 57, Sherwood Park
(780) 416-7085

Recent Reviews

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Matthew

They had a good employee that worked there but was mistreated and moved on with his life.
New staff is incompetent, lazy and have 0 customer service skills.
I was in a rush and called to order 2 subs that were plain for pick up.
I called while on my way there, by the time I got there she finally picked up the phone and then refused to take the order over the phone. Saying they dont do that despite the facts that I have been calling and ordering my food there for years.
If they are busy that's one thing. There was not 1 person in the store and didnt appear to be making any online orders...
Good bye subway.

Atmosphere: 1

Food: 2

Service: 1

Travis R

Will never step foot in this location or order from uber eats from this subway. This is absolutely disgusting. Expired meat or something type of orange fungus in my sub. How does this not be seen? Poor quality by the workers here. Poor quality and freshness of food.

Atmosphere: 1

Food: 1

Service: 1

Chanelle Penton

Came in with a very large order and they were very kind and very easy to work with. Thank you very much to the two ladies who did our orders today at 11am! The organization and customer service was impeccable

Atmosphere: 5

Food: 5

Service: 5

Hannah Patrie

Tried this location a couple times and each time they've never had shredded cheese and the lettuce and other veggies looked brown and old. Definitely won't come back. Wild they ask for a tip when they clearly don't care about the service/food they provide.

Atmosphere: 3

Service: 1

Steve Ostergren

My usual spot for my favorite custom sub

Atmosphere: 4

Food: 4

Service: 4

S Singh

I was served by Lovepreet, who patiently answered all my questions and recommended the Veggie Patty. The sandwich was top-notch, with a great combination of salad and sauces. I would love to visit this store again. Keep up the good work, team—stay blessed!

Atmosphere: 5

Food: 5

Service: 5

Lexi G

I just ordered from this subway, my sandwich was missing cheese and pickles. I understand forgetting a veggie but CHEESE???? Thats the second step in making a sandwich at subway!

Food: 2

Service: 1

Michael Shalapay

Wanted to place an order that the website say to call 4 hours before hand and no one is answering the phone.

Scott P

The reviews are true. They are by far the cheapest with their toppings. They even cheap out on the lettuce! The worst I’ve ever experienced at a subway it was almost laughable. If they wonder why they get no business it’s because people aren’t stupid and can see this. Not a good long term strategy. Drive 5 min up the road and go to another subway.

Atmosphere: 1

Food: 1

Service: 1

Ashton Paré

Never write reviews but the subs I ordered off the app had barely any toppings despite ordering regular or extra amount of everything.
One side of one sub didn’t even have half of what I ordered. Ordered at 3pm also so it’s not like they should be out of anything.
Service during pickup was also terrible with annoyed looks from staff.
AVOID this location!

Race Pace

Meat portions and cheese portions are very small in foot long sandwiches, impossible to even taste it. Brought sandwiches home and added extra meats and veggies on our own. At the most subway should cost $3.50 per sandwich and not $13.47

David Barclay

Stopped by for some subs between games of a volleyball tournament. While I was waited for my sub to be made a fly decided to tour my bread. I asked for some new bread and the sandwich artist wasn’t impressed but got a new sub and put the fly travelled one back in the holding oven. Mmmmmmm. I hope the next customer enjoys it.

Atmosphere: 2

Food: 3

Service: 3

Ashley Smith

I wasn’t going to leave a review, but I wanted to check what previous reviews said after the experience that I just had there and was surprised to see many of the same experiences that I just had with being treated poorly.

I was ordering a 6 inch flatbread sub from a young man that I was thinking looked like he should be a model and was asking politely for extra bacon and extra cheese, and just that I wanted the cheese on the top and the bottom, not altogether, and certainly did not ask this in any sort of rude way, but he had this evil look come into his eyes, looked me dead in the eye and went completely still and said excuse me im doing it and I said OK but he kept going with how I needed to be quiet and be patient so I just walked out and the whole way walking out of that store he was muttering things at me. This was completely shocking!

Atmosphere: 1

Service: 1

A G

Food poisoning. Chicken on sub was likely off. Was only able to eat a quarter of the sub when realized the strange taste was from the chicken. Veggies were always a gamble if would be fresh or not at this location, will definitely never go back now. Also on a side note - the one and only person on site had "Trainee" on name tag and was clearly struggling. Terrible owners who obviously do not maintain the subway standard or care about employees. Will be reporting this place to AHS.

Angela Gulay

Food poisoning. Chicken on sub was likely off. Was only able to eat a quarter of the sub when realized the strange taste was from the chicken. Veggies were always a gamble if would be fresh or not at this location, will definitely never go back now. Also on a side note - the one and only person on site had "Trainee" on name tag and was clearly struggling. Terrible owners who obviously do not maintain the subway standard or care about employees. Will be reporting this place to AHS.

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