Order not complete, no communication and no customer service
Atmosphere: 1
Food: 1
Service: 1
Luis Flores
Nice service
Kelly
I bought a Mama Burger combo and a Teen Burger combo on July 30th. When I got home, I checked my Mama Burger to make sure there were no onions on it. Sometimes they put them on. No big deal. It’s a preference, not dietary.
When I opened my burger, I notice what looked like two bites taken out of the patty before the burger was assembled.
Dumbfounded, I called the store and spoke to a supervisor. He offered to have a new burger made. I told him I could not eat from there again and possibly never will as I will always now have suspicion that my food will be tampered with. He said that I could come in later and that my order could be refunded. I was ok with that.
We didn’t eat any of the food. I couldn’t even drink the root beer!
I went in the next day and the supervisor I chatted to (different one) said that they had talked about it and the manager/store owner said that I had to bring in the food to get a refund. All they could do was make new food. Again I said that I couldn’t eat from there again. She called the manager and they offered to refund one meal or about $15.00. I took it because I wasn’t going to yell and fight with store staff. My issue now is with management.
I submitted a complaint form last week with A&W corporate to complain and STILL haven’t heard back from them.
It seems like they respond to online complaints so here I am.
Just an unhappy customer that’s had their food tampered with and been jerked around and left ignored trying to get a response from someone at A&W that cares about food safety and cleanliness.
Hope to hear something!
Atmosphere: 1
Food: 1
Service: 1
Rupinder Kaur
The person in the night is like sleeping. Asked for a combo didn’t even ask what i want for the combo just kept sayin drive up.. and took soooo long to deliver the order. 😑😑
Atmosphere: 1
Food: 3
Service: 1
jasbir kaur
Staff is awesome 👌 well done guys
Atmosphere: 5
Food: 5
Service: 5
Daneeca Clubb
10/10 Service on a Wednesday night at 10:30pm, my truck got stuck and wouldn't start in the drive thru, the employees helped me get it going lickity-split and kept business moving!
Food: 5
Service: 5
Lukas M
The staff member working was really friendly, which I appreciated. However only three stars because, unfortunately, they forgot to include the fries that came with the combo I ordered today.
I didn’t notice until I got home, and it wasn’t worth the drive back just for fries, so I took the L. A bit disappointing, but hopefully just a one-off mistake.
Atmosphere: 4
Food: 2
Service: 5
Maureen Massey
We are super impressed by this St.Albert- A&W location. The service, food and overall customer service that we received from Kuldeep and the Kitchen staff was impeccable !!!They were very accommodating and most of all had a very kind and helpful attitude!
Thank you for this experience! We will definitely be coming here more often :)
The groovy disco robot dance moves delivering my order at the special order area... Made my family smile, shout out to the young guy with the moves.
Atmosphere: 5
Food: 5
Service: 5
Boston Linden
Stopped by A&W today and was blown away by Jacob at the register! His cheerful vibe and genuine kindness made ordering so pleasant. He handled everything quickly, double-checked my order to make sure it was perfect, Jacob’s awesome energy really sets this place apart—great job! Can’t wait to swing by again.
Atmosphere: 5
Food: 5
Service: 5
Angel Soni
.. best rings in the town . And the front desk attendant she was very polite and kind she took my oder nicely and patiently . I think her name was kuldeep .. a big shoutout to her .. thanks for serving us ..
TeamHebreoTV
Best place to eat In.. Clean and very nice crew..
RUSS NIVEN
So the new Steakhouse Teen burger has no bacon stripe. It has just bacon jam. What a disappointment
Threw up almost immediately after eating
Very friendly service, and good food.
Atmosphere: 5
Food: 5
Service: 5
Order not complete, no communication and no customer service
Atmosphere: 1
Food: 1
Service: 1
Nice service
I bought a Mama Burger combo and a Teen Burger combo on July 30th. When I got home, I checked my Mama Burger to make sure there were no onions on it. Sometimes they put them on. No big deal. It’s a preference, not dietary.
When I opened my burger, I notice what looked like two bites taken out of the patty before the burger was assembled.
Dumbfounded, I called the store and spoke to a supervisor. He offered to have a new burger made. I told him I could not eat from there again and possibly never will as I will always now have suspicion that my food will be tampered with. He said that I could come in later and that my order could be refunded. I was ok with that.
We didn’t eat any of the food. I couldn’t even drink the root beer!
I went in the next day and the supervisor I chatted to (different one) said that they had talked about it and the manager/store owner said that I had to bring in the food to get a refund. All they could do was make new food. Again I said that I couldn’t eat from there again. She called the manager and they offered to refund one meal or about $15.00. I took it because I wasn’t going to yell and fight with store staff. My issue now is with management.
I submitted a complaint form last week with A&W corporate to complain and STILL haven’t heard back from them.
It seems like they respond to online complaints so here I am.
Just an unhappy customer that’s had their food tampered with and been jerked around and left ignored trying to get a response from someone at A&W that cares about food safety and cleanliness.
Hope to hear something!
Atmosphere: 1
Food: 1
Service: 1
The person in the night is like sleeping. Asked for a combo didn’t even ask what i want for the combo just kept sayin drive up.. and took soooo long to deliver the order. 😑😑
Atmosphere: 1
Food: 3
Service: 1
Staff is awesome 👌 well done guys
Atmosphere: 5
Food: 5
Service: 5
10/10 Service on a Wednesday night at 10:30pm, my truck got stuck and wouldn't start in the drive thru, the employees helped me get it going lickity-split and kept business moving!
Food: 5
Service: 5
The staff member working was really friendly, which I appreciated. However only three stars because, unfortunately, they forgot to include the fries that came with the combo I ordered today.
I didn’t notice until I got home, and it wasn’t worth the drive back just for fries, so I took the L. A bit disappointing, but hopefully just a one-off mistake.
Atmosphere: 4
Food: 2
Service: 5
We are super impressed by this St.Albert- A&W location. The service, food and overall customer service that we received from Kuldeep and the Kitchen staff was impeccable !!!They were very accommodating and most of all had a very kind and helpful attitude!
Thank you for this experience! We will definitely be coming here more often :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The groovy disco robot dance moves delivering my order at the special order area... Made my family smile, shout out to the young guy with the moves.
Atmosphere: 5
Food: 5
Service: 5
Stopped by A&W today and was blown away by Jacob at the register! His cheerful vibe and genuine kindness made ordering so pleasant. He handled everything quickly, double-checked my order to make sure it was perfect, Jacob’s awesome energy really sets this place apart—great job! Can’t wait to swing by again.
Atmosphere: 5
Food: 5
Service: 5
.. best rings in the town . And the front desk attendant she was very polite and kind she took my oder nicely and patiently . I think her name was kuldeep .. a big shoutout to her .. thanks for serving us ..
Best place to eat In.. Clean and very nice crew..
So the new Steakhouse Teen burger has no bacon stripe. It has just bacon jam. What a disappointment
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