Always amazing coffee. However changing menus make me want to gouge out my eyeballs in frustration followed by blunt impatience from the barista because I'm waiting on their menu...
Angie Rutherford
I went here for my 1st time this weekend both Busy Days Sat and Sunday and the customer service was TOP NOTCH! smiles, taking time to explain to me A FEW items... NAVAEH and GRETTA you 2 are ROCK STARS and could teach other places customer Service...
I really APPRECIATE your PROFFESSIONALISM and after calling in today talking to the Owner TINA.... I see why this place is so well put together. She has An incredible caring attitude and appreciates you guys as much as us customers appreciate you! I will be back because every store should be like this🥰
P.s. My London Fog was incredible! Best I ever had at A Second Cup! My pecan bar heated up..Omg and The Ham and Cheese Sandwich heated up was Amazing!
Thankyou again. Im glad I found A spot where You All Respect your Customers and have Amazing Energy..I appreciate You!
You All make the World A Better Place! 🥰
Adrian Broomfield
First time here. Met the owner absolutely fantastic will be back whenever we are in St. Albert
Shawn Desmand
The turkey sandwich tasted expired plus it had no sauce or anything in it at all, just ew.
Kyle M. Campiou
Great coffee wonderful atmosphere. Never eat here.
Jim Bird
Great coffee and service, only problem is we have family members with mobility issues who always have trouble walking the curb entrance, really with it was walker accessible.
Jordan
You pay $6-7 per drink to get: - 10 minutes of waiting - bad customer service - enjoy the view of a terribly unclean establishment
I’ve been an occasional customer for years, but I won’t be coming here again after seeing how little care is being put into this business nowadays
Atmosphere: 1
Food: 3
Service: 1
Alex Stevens
Ordered my coffee at 1840 through the app only to get there and they said they shut their espresso machine off already? You're open until 1900... also used my points and wasn't able to get them back and it took 5 mins. to get a refund instead which is fine but annoying as i probably will be less likely to order a coffee now.
Celine Anadi
The last 2 times I have been here it’s been only terrible service. I asked for a 2nd order in my cup and another random lady took it. I felt bad she drank in my used cup! The person at the machine doesn’t care to call out the drinks properly.
Again today, there was no one when I walked in but waited at least 10 minutes to get my drink and she didn’t call it again! At least Starbucks make sure to call name/drink! i suggested it to them last time but they haven’t learned their lesson yet it seems!
Little small for going in to have a coffee But I go to the drive-thru quite often and talk with the staff they are a very pleasant group overall it's a very nice experience And their coffee is a lot better than Tim's
Atmosphere: 3
Food: 4
Service: 4
David Nelson
I love going thru the drive thru for my fix of Maple latte usually cold. But the odd time hot with a shot of extra shot of espresso. I really enjoy the great service from Jordan when he is working he is always smiling, very professional, great service and just makes your day when he is working. Definitely a bonus when he is working.
Not to forget the other staff who I have been served by before. They have all been wonderful and I am definitely not disappointed every time I drive up there.
Atmosphere: 5
Food: 5
Service: 5
Shauna
Really needed some butter for my muffin. Was requested but not provided. Puts a damper on one's morning. I take some responsibility for not checking until I arrived at work.
Atmosphere: 3
Food: 1
Service: 3
vanessa robertson
Owner was phenomenal, so kind! Drinks were fantastic!!! Can't believe we haven't tried it sooner. Definitely will be back !!
Kid-friendliness: Beyond friendly with my 2 year old, kept conversation and made him the best drink!!
Atmosphere: 5
Food: 5
Service: 5
Shaysimone Hair (ShaySimone)
If you’ve never been to this locally owned franchise before, you’ve missed out on the most fantastic customer service and genuine friendliness from the owner and staff.
My friend is who is diabetic had questions and the ladies took the time to explain the what, how and ingredients with patience and clarity so that she got to make an informed decision about her purchase.
Everyone working here seem to enjoy what they do and are more than willing to serve in a genuine and happy way.
I’m not a huge coffee drinker, but I will be a customer more often and highly recommend you check this Second Cup out
somewhat slow service. coffee was good
Always amazing coffee. However changing menus make me want to gouge out my eyeballs in frustration followed by blunt impatience from the barista because I'm waiting on their menu...
I went here for my 1st time this weekend both Busy Days Sat and Sunday and the customer service was TOP NOTCH! smiles, taking time to explain to me A FEW items... NAVAEH and GRETTA you 2 are ROCK STARS and could teach other places customer Service...
I really APPRECIATE your PROFFESSIONALISM and after calling in today talking to the Owner TINA.... I see why this place is so well put together. She has An incredible caring attitude and appreciates you guys as much as us customers appreciate you! I will be back because every store should be like this🥰
P.s. My London Fog was incredible! Best I ever had at A Second Cup! My pecan bar heated up..Omg and The Ham and Cheese Sandwich heated up was Amazing!
Thankyou again. Im glad I found A spot where You All Respect your Customers and have Amazing Energy..I appreciate You!
You All make the World A Better Place! 🥰
First time here. Met the owner absolutely fantastic will be back whenever we are in St. Albert
The turkey sandwich tasted expired plus it had no sauce or anything in it at all, just ew.
Great coffee wonderful atmosphere. Never eat here.
Great coffee and service, only problem is we have family members with mobility issues who always have trouble walking the curb entrance, really with it was walker accessible.
You pay $6-7 per drink to get:
- 10 minutes of waiting
- bad customer service
- enjoy the view of a terribly unclean establishment
I’ve been an occasional customer for years, but I won’t be coming here again after seeing how little care is being put into this business nowadays
Atmosphere: 1
Food: 3
Service: 1
Ordered my coffee at 1840 through the app only to get there and they said they shut their espresso machine off already? You're open until 1900... also used my points and wasn't able to get them back and it took 5 mins. to get a refund instead which is fine but annoying as i probably will be less likely to order a coffee now.
The last 2 times I have been here it’s been only terrible service. I asked for a 2nd order in my cup and another random lady took it. I felt bad she drank in my used cup! The person at the machine doesn’t care to call out the drinks properly.
Again today, there was no one when I walked in but waited at least 10 minutes to get my drink and she didn’t call it again! At least Starbucks make sure to call name/drink! i suggested it to them last time but they haven’t learned their lesson yet it seems!
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Little small for going in to have a coffee
But I go to the drive-thru quite often and talk with the staff they are a very pleasant group overall it's a very nice experience
And their coffee is a lot better than Tim's
Atmosphere: 3
Food: 4
Service: 4
I love going thru the drive thru for my fix of Maple latte usually cold. But the odd time hot with a shot of extra shot of espresso.
I really enjoy the great service from Jordan when he is working he is always smiling, very professional, great service and just makes your day when he is working.
Definitely a bonus when he is working.
Not to forget the other staff who I have been served by before. They have all been wonderful and I am definitely not disappointed every time I drive up there.
Atmosphere: 5
Food: 5
Service: 5
Really needed some butter for my muffin. Was requested but not provided. Puts a damper on one's morning. I take some responsibility for not checking until I arrived at work.
Atmosphere: 3
Food: 1
Service: 3
Owner was phenomenal, so kind! Drinks were fantastic!!! Can't believe we haven't tried it sooner. Definitely will be back !!
Kid-friendliness: Beyond friendly with my 2 year old, kept conversation and made him the best drink!!
Atmosphere: 5
Food: 5
Service: 5
If you’ve never been to this locally owned franchise before, you’ve missed out on the most fantastic customer service and genuine friendliness from the owner and staff.
My friend is who is diabetic had questions and the ladies took the time to explain the what, how and ingredients with patience and clarity so that she got to make an informed decision about her purchase.
Everyone working here seem to enjoy what they do and are more than willing to serve in a genuine and happy way.
I’m not a huge coffee drinker, but I will be a customer more often and highly recommend you check this Second Cup out
Shay
Atmosphere: 5
Food: 5
Service: 5
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