chloe is my favourite barista!! i love going here. she is very fast and efficient, and super friendly! she always seems to brighten my mornings.
andrea
I’m writing as a customer who recently visited your establishment and witnessed an incident that I believe deserves your serious attention.
While I was dining, an Uber Eats driver — a person of color — arrived and waited patiently inside the restaurant for approximately 10 to 15 minutes. During this entire time, none of the staff members approached him to ask for his order number, name, or offer any assistance, despite being visibly there for a pickup. What stood out to me was that other individuals, including myself, were acknowledged and served promptly, most of whom were white — which made the disparity in treatment even more concerning.
Eventually, the driver left quietly, without confrontation, but the look on his face as he walked out — disheartened and defeated — was genuinely upsetting to witness. It felt as though he wasn’t just ignored, but intentionally dismissed. As a bystander, I couldn’t help but feel that this may have been racially motivated, whether consciously or not.
This kind of experience, especially in a diverse and inclusive country like Canada, is deeply disappointing. I hope this message encourages reflection and leads to better staff training and awareness on how every individual — customer, delivery driver, or otherwise — should be treated with respect, dignity, and equality.
Thank you for taking the time to read this and for looking into the matter.
Atmosphere: 1
Food: 5
Service: 1
Ilse Buma
Good coffee. Good service.
Elizabeth Brule
Not sure who the new blonde girl is on drive thru, time 5:40pm June 4th - I didn’t get a chance to see her name tag but my goodness - horrible customer service, outwardly rude to customers, didn’t even attempt to be friendly.
That one’s needs some serious coaching. Side note, isn’t the new CEO of Starbucks all about the report building and the little things Starbucks does that elevates the experience FOR customers, I’m going to tell you right now, she does not have it.
Good luck with that one.
Atmosphere: 2
Food: 4
Service: 1
Angie Rutherford
Amazing customer service from Chitilia..always upbeat and eager to make my drink. Great customer service. Thankyou. I appreciate you!
Jessica Krause
Love this location! My favourite barista Chloe is always so sweet and carries good vibes everytime I see her! Drinks always taste amazing!
Evan Westfal
I asked for help finding a dairy-free option, and the staff were entirely unhelpful. There were four present working, only one of them was doing their job, the other three were just standing there doing nothing. There was no line in front of me and I had to wait a while to get my drink.
The one staff member who was helping me was very kind, they seemed to do a really good job.
Harold Emas
Varun is incompetent and extremely slow at his job. You need someone else on the till.
R'a Omar
Ive been in for a pick up & delivery this evening, Abaigail was there when I started with a big smile on my face that she never returned back. In like 5 mins she remembered to ask me how she can help with, I answered I am here for a pick up. She looked at me and asked: - do you have your bag? - In my car it has another order, I answered - I dnt care you should have a bag it is policy she said. I went out got the bag in she handed my order that I DELIBERATELY ddnt put in the bag - I expected her to ask me put the order in the bag, but she ddnt - she neither understand the policy nor care for the clients, it is all that she is trying to give us a lesson . The moment I got back to my vehicle, I put the order in my bag . . I CARE FOR MY CLIENTS
Service: 1
Maple Leaf
Staff is amazing but the manager Samie is so awful. Every time I come in he is berating his staff over something IN FRONT OF CUSTOMERS!!! If you having something to tell your staff tell them in private, there is no need to embarrass your staff & make customers uncomfortable. Until that man is re-trained, demoted or fired I do not feel like I will be coming back to this location...
Naj is amazing! Always kind and smiling and always has something nice to say. This man is a gem.
Atmosphere: 5
Food: 5
Service: 5
Ethan Wallwork
One day we’ll get the right order with no curdled milk, just not today.
Food: 1
Service: 1
Tia Hallis
Naj is an absolute sweetheart. He is an extraordinary attribute for Starbucks and they are lucky to have such a kind man representing their shop!
Atmosphere: 5
Food: 5
Service: 5
Sage
sometimes they randomly close earlier then the hours listed on the door. has happened to me about 5 times just this month. so i dont bother going anymore..
basic boi
Great place , employees are wonderful and drinks are made quickly
chloe is my favourite barista!! i love going here. she is very fast and efficient, and super friendly! she always seems to brighten my mornings.
I’m writing as a customer who recently visited your establishment and witnessed an incident that I believe deserves your serious attention.
While I was dining, an Uber Eats driver — a person of color — arrived and waited patiently inside the restaurant for approximately 10 to 15 minutes. During this entire time, none of the staff members approached him to ask for his order number, name, or offer any assistance, despite being visibly there for a pickup. What stood out to me was that other individuals, including myself, were acknowledged and served promptly, most of whom were white — which made the disparity in treatment even more concerning.
Eventually, the driver left quietly, without confrontation, but the look on his face as he walked out — disheartened and defeated — was genuinely upsetting to witness. It felt as though he wasn’t just ignored, but intentionally dismissed. As a bystander, I couldn’t help but feel that this may have been racially motivated, whether consciously or not.
This kind of experience, especially in a diverse and inclusive country like Canada, is deeply disappointing. I hope this message encourages reflection and leads to better staff training and awareness on how every individual — customer, delivery driver, or otherwise — should be treated with respect, dignity, and equality.
Thank you for taking the time to read this and for looking into the matter.
Atmosphere: 1
Food: 5
Service: 1
Good coffee. Good service.
Not sure who the new blonde girl is on drive thru, time 5:40pm June 4th - I didn’t get a chance to see her name tag but my goodness - horrible customer service, outwardly rude to customers, didn’t even attempt to be friendly.
That one’s needs some serious coaching.
Side note, isn’t the new CEO of Starbucks all about the report building and the little things Starbucks does that elevates the experience FOR customers, I’m going to tell you right now, she does not have it.
Good luck with that one.
Atmosphere: 2
Food: 4
Service: 1
Amazing customer service from Chitilia..always upbeat and eager to make my drink. Great customer service. Thankyou. I appreciate you!
Love this location! My favourite barista Chloe is always so sweet and carries good vibes everytime I see her! Drinks always taste amazing!
I asked for help finding a dairy-free option, and the staff were entirely unhelpful. There were four present working, only one of them was doing their job, the other three were just standing there doing nothing. There was no line in front of me and I had to wait a while to get my drink.
The one staff member who was helping me was very kind, they seemed to do a really good job.
Varun is incompetent and extremely slow at his job. You need someone else on the till.
Ive been in for a pick up & delivery this evening, Abaigail was there when I started with a big smile on my face that she never returned back. In like 5 mins she remembered to ask me how she can help with, I answered I am here for a pick up. She looked at me and asked:
- do you have your bag?
- In my car it has another order, I answered
- I dnt care you should have a bag it is policy she said.
I went out got the bag in she handed my order that I DELIBERATELY ddnt put in the bag - I expected her to ask me put the order in the bag, but she ddnt - she neither understand the policy nor care for the clients, it is all that she is trying to give us a lesson .
The moment I got back to my vehicle, I put the order in my bag . .
I CARE FOR MY CLIENTS
Service: 1
Staff is amazing but the manager Samie is so awful. Every time I come in he is berating his staff over something IN FRONT OF CUSTOMERS!!! If you having something to tell your staff tell them in private, there is no need to embarrass your staff & make customers uncomfortable. Until that man is re-trained, demoted or fired I do not feel like I will be coming back to this location...
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Naj is amazing! Always kind and smiling and always has something nice to say. This man is a gem.
Atmosphere: 5
Food: 5
Service: 5
One day we’ll get the right order with no curdled milk, just not today.
Food: 1
Service: 1
Naj is an absolute sweetheart. He is an extraordinary attribute for Starbucks and they are lucky to have such a kind man representing their shop!
Atmosphere: 5
Food: 5
Service: 5
sometimes they randomly close earlier then the hours listed on the door. has happened to me about 5 times just this month. so i dont bother going anymore..
Great place , employees are wonderful and drinks are made quickly
Atmosphere: 5
Food: 5
Service: 5
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