Starbucks

Centre, 11 Bellerose Dr, St. Albert
(780) 458-6550

Recent Reviews

Ktoogie73

This location is fine, if you are running in and out. Not great seating. No privacy and uncomfortable chairs. Empty dirty tables. But drinks great as always.

Atmosphere: 4

Food: 5

Service: 5

jamie lahey

Drive

Food: 5

Service: 5

J5OEHYNEnSash Wizard

I absolutely love this location, I have been coming here for over five years, however, the service that I have been receiving recently has not been up to par. The barista, whenever I walk into the place of establishment, do not greet me upon entry, they do not share a collective Starbucks, joy and cheer, I understand that there may be circumstances involved with compounding stresses in life, however, when I come in and pay money for a cuppa coffee, I deserve to be treated like my best. This is imperative for long-term success and outcome of the district in which the Starbucks is established, because it is such a high income. You need to have high customer satisfaction source to keep the customers coming back, otherwise I hear Aaron Ridge has the nicest one

Atmosphere: 3

Service: 3

N A

Tried to order my usual refresher with the inclusions on the side because they disintegrate in the drink when they shake it and the girl at the window wouldn’t allow it and tried to tell me it’s against their policy now. So I called Starbucks customer service and even they were like “why did she say that? That’s not true” so not only did I get my drink made the way I like it, with the inclusions on the side at a different location no problem, but the customer service agent gave me a credit for the inconvenience. ..so to sum up, this location sucks. Must be the reason why there were no vehicles in line at this location but the other location they gave the inclusion on the side had many cars in line. Get a new window person cause your current one sucks.

Grey Jade

The girl with the mask on working drive thru today at 11:30 am clearly needs to take a course on customer service. Blaming the customer when you served them frozen wraps stating “no other customers have had a problem” is unacceptable. There are good employees at this location but this particular employee will prevent me from ever spending my money there again. Shameful.

Atmosphere: 1

Food: 1

Service: 1

Jordan D Nelson

We were greeted right through the door. It was nice to see great customer appreciation and service. The store layout is great and they keep it clean. I especially like the shelving. They have epic shelving layout, pleasing to the eye. The colour is appealing and I feel like Christmas exploded in this location. Keep up your efforts.

Atmosphere: 4

Food: 4

Service: 4

Geoffrey Bishop

Great service as always. I always go here because they are the only ones who know how to make my coffee the way I like on a consistent basis.

Atmosphere: 4

Food: 4

Service: 5

Eric De Champlain

Can never really go wrong with Starbucks honestly. Their staff is always so good too.

Dolly Marie

After reading the reviews online, I am no longer surprised at the service I had recieved today by this location. The 4.1 star rating is very deceiving! I ordered a Frappuccino this afternoon with oat milk, and no whip. Clearly printed on the label of the cup. I recieved my drink, with whipcream not only on top, but at the bottom of my drink. I sent it back. That wasn't what angered me, mistakes happen, people feel rushed, they forget to read, or we go into autopilot, whatever. What upset me was the fact that they told me they would remake the drink, and the employees idea of "remaking the order" was to scrape the whipcream off the top, pour Carmel on top and reserve it to me, leaving a line of whipcream along the rim, and obviously missed the whipcream that was at the bottom of my drink. That was intentional. The worst part was that you obviously thought I would never know.For one thing, that is poor customer service, and clearly a lack of respect for your customers. Also, it's a reflection on management. Apparently, it is not a concern with management if this "service" is continually repeating according to other online reviews. It wasn't my fault your employee made the order wrong. Ordering a drink from Starbucks is expensive already for one thing, asking for a dairy free option adds to the price. No one is going to ask for a dairy free option just to pay more, there is a reason it is requested. Paying for a dairy free option, and having to pay for a drink that is contaminated with dairy after you already sent it back the first time, is infuriating. You wasted my time, and money, and now you lost a customer.

Atmosphere: 1

Food: 1

Service: 1

michael alwood

Usually the staff are very nice but the service isn't always the best. Is it out of the question to expect them to stir your coffee before they give it to you? Do I really have to ask them to do that? And if they forget about preparing my drink am I out of bounds for asking how much longer would it take without receiving attitude?

Atmosphere: 3

Food: 3

Service: 2

Amy Jansen

The staff are absolutely the sweetest here, super friendly and made my coffee order perfect. I appreciate the cheerful atmosphere they bring into this space.Wheelchair accessibility: Proper parking out front, small lip for door and open area for wheelchair to go to the cash register

Atmosphere: 5

Food: 5

Service: 5

Martine Dumont

Went in very early (was probably the first person to eat in). The staff were nice, but all the tables were filthy like they had not been cleaned for days.

Atmosphere: 1

Food: 3

Service: 4

Brian Piche

Product was awesome, staff was great especially Andrea who piloted the window like a pro and never left it for a secondKid-friendliness: Just a good atmosphere for all

Atmosphere: 5

Food: 5

Service: 5

Adam

For a big coffee drinker ☕️We love Starbucks ❤️

Atmosphere: 5

Food: 5

Service: 5

Javiera Kaur

There are a lot of options to eat, which is amazing because I am vegetarian, the staff is super nice, they have free wifi and there is an amazing place to relax and enjoy their products.

Atmosphere: 5

Food: 5

Service: 5

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