Horribly rude, inexperienced staff. They make drinks wrong and serve them lukewarm, don’t know the ingredients of their products and sell you things you’re allergic to, then refuse to refund you or replace it. For some reason this location does not follow the same customer service guideline as every other Starbucks on the face of this earth. You would almost think it’s completely different business. DO NOT GO HERE!
Atmosphere: 1
Food: 1
Service: 1
Cynthia Gaudet
Weird experience today. I was looking at the cups they sell, and a bunch crashed/fell down. I picked them all up and the gentleman working came and looked, took a cup off a completely different shelf, opened it and said it’s broken and that i’d have to pay. I told him none of those cups on that shelf fell or were hit by other cups. I did not break it. He then talked to the lady working with him. Half in Spanish half in English basically saying I should be charged half price for the cup. She told him she’d deal with it. She then asked me about it I explained it was not me. She said it’s ok and I wasn’t charged for it. I just thought it was a bit weird how the first cup he takes from another shelf turns out broken. I don’t know if it’s just me being suspicious and if he knew about it before hand or not. The drink and food were good though.
Atmosphere: 3
Food: 5
Service: 4
Adriana Keats
This was my 10th phone call today to different Starbucks in search for some Jade Citrus Mint & Peach Tranquility for my Honey Citrus Mint tea at home. I love this tea and it makes me feel relaxed. Most locations have nothing as it’s discontinued. This beautiful manager at this location understood my situation and she held 8 jade mint and a huge box full of peach tranquility tea bags. I was absolutely blown away. She was kind and pleasant on the phone and she treated me very well. When I arrived, she had everything ready and her team was so thoughtful and quick. They also made me a hot Honey Citrus Mint tea for my drive home and it was made the right way. Wonderful place. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Dion Keegan
This location is run by children who do not value their customers time.
Who owns this location? Take some action as a franchise owner and teach your staff to a) talk to customers nicely b) appreciate their time and do not make them wait 12 minutes in line AND WE WERE THE FIRST ONES IN LINE just for you to tell us to wait another 5.
This location honestly sucks, just made me so mad to waste 20 minutes of my time.
I walked away and clearly based on the reviews it is not the first time.
BOYCOTT
Atmosphere: 1
Food: 1
Service: 1
Kris C
Seriously waited 40 min to get a drink. Like the people here are on slow motion. Took the kid 5 min to figure out change from a 20 bill. They stand and look at each other like they are lost... wouldn't recommend coming here.
Atmosphere: 1
Food: 1
Service: 1
Cory Chrobak
Absolutely horrible service, over 15min for a coffee with one milk. What a
Service: 1
Abelie Chandon
Below average drinks, the staff needs proper training.
Food: 1
Service: 1
Tiffany Albert
I asked for oat milk substitute, they gave me regular milk. I will not be buying drinks from here ever again.
The night staff here is always so rude. Some times your coffee isn’t full or correct, other times it’s awesome. Today was my last time giving them chances. They charge you full price for the coffee and don’t tell you there is no whip. I went back to ask for the whip and they giggled saying they don’t have it.. I wish I would have known before I spent $7 on a drink that it wouldn’t be a completed one.
Atmosphere: 1
Service: 1
Ilhan
Very bad service yesterday I always order a frap at 8:30 pm but a new customer service lady who seemed new stated sorry we close the frappe machine by 8:30 pm which is a lot because I always order frappe at 8:45 pm when the young man is working. They lost a customer I walked over to booster juice after.
Atmosphere: 1
Food: 1
Service: 1
Ilhan Mohamed
Very bad service yesterday I always order a frap at 8:30 pm but a new customer service lady who seemed new stated sorry we close the frappe machine by 8:30 pm which is a lot because I always order frappe at 8:45 pm when the young man is working. They lost a customer I walked over to booster juice after.
Atmosphere: 1
Food: 1
Service: 1
Salim Malaeb
Staff was chatting with a customer/ friend I waited patiently but they kept talking even though the employee saw me waiting to order.Walked away without ordering bad service cost the business revenue.
Randy B
May 9th, 840pm. Blatantly ignored by two employees, once we finally had someone take our order she was completely unfriendly. I understand no coffee brewed close to closing, but then I should probably only pay for a brewed coffee when they substitute an Americano.
Horribly rude, inexperienced staff. They make drinks wrong and serve them lukewarm, don’t know the ingredients of their products and sell you things you’re allergic to, then refuse to refund you or replace it. For some reason this location does not follow the same customer service guideline as every other Starbucks on the face of this earth. You would almost think it’s completely different business. DO NOT GO HERE!
Atmosphere: 1
Food: 1
Service: 1
Weird experience today. I was looking at the cups they sell, and a bunch crashed/fell down. I picked them all up and the gentleman working came and looked, took a cup off a completely different shelf, opened it and said it’s broken and that i’d have to pay. I told him none of those cups on that shelf fell or were hit by other cups. I did not break it. He then talked to the lady working with him. Half in Spanish half in English basically saying I should be charged half price for the cup. She told him she’d deal with it. She then asked me about it I explained it was not me. She said it’s ok and I wasn’t charged for it. I just thought it was a bit weird how the first cup he takes from another shelf turns out broken. I don’t know if it’s just me being suspicious and if he knew about it before hand or not. The drink and food were good though.
Atmosphere: 3
Food: 5
Service: 4
This was my 10th phone call today to different Starbucks in search for some Jade Citrus Mint & Peach Tranquility for my Honey Citrus Mint tea at home. I love this tea and it makes me feel relaxed. Most locations have nothing as it’s discontinued. This beautiful manager at this location understood my situation and she held 8 jade mint and a huge box full of peach tranquility tea bags. I was absolutely blown away. She was kind and pleasant on the phone and she treated me very well. When I arrived, she had everything ready and her team was so thoughtful and quick. They also made me a hot Honey Citrus Mint tea for my drive home and it was made the right way. Wonderful place. Will be back!
Atmosphere: 5
Food: 5
Service: 5
This location is run by children who do not value their customers time.
Who owns this location? Take some action as a franchise owner and teach your staff to a) talk to customers nicely b) appreciate their time and do not make them wait 12 minutes in line AND WE WERE THE FIRST ONES IN LINE just for you to tell us to wait another 5.
This location honestly sucks, just made me so mad to waste 20 minutes of my time.
I walked away and clearly based on the reviews it is not the first time.
BOYCOTT
Atmosphere: 1
Food: 1
Service: 1
Seriously waited 40 min to get a drink. Like the people here are on slow motion. Took the kid 5 min to figure out change from a 20 bill. They stand and look at each other like they are lost... wouldn't recommend coming here.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible service, over 15min for a coffee with one milk. What a
Service: 1
Below average drinks, the staff needs proper training.
Food: 1
Service: 1
I asked for oat milk substitute, they gave me regular milk. I will not be buying drinks from here ever again.
Good job for amazing customer service!
Atmosphere: 5
Food: 5
Service: 5
Does not accept the Starbucks reward app
Restaurantji Recommends
The night staff here is always so rude. Some times your coffee isn’t full or correct, other times it’s awesome. Today was my last time giving them chances. They charge you full price for the coffee and don’t tell you there is no whip. I went back to ask for the whip and they giggled saying they don’t have it.. I wish I would have known before I spent $7 on a drink that it wouldn’t be a completed one.
Atmosphere: 1
Service: 1
Very bad service yesterday I always order a frap at 8:30 pm but a new customer service lady who seemed new stated sorry we close the frappe machine by 8:30 pm which is a lot because I always order frappe at 8:45 pm when the young man is working. They lost a customer I walked over to booster juice after.
Atmosphere: 1
Food: 1
Service: 1
Very bad service yesterday I always order a frap at 8:30 pm but a new customer service lady who seemed new stated sorry we close the frappe machine by 8:30 pm which is a lot because I always order frappe at 8:45 pm when the young man is working. They lost a customer I walked over to booster juice after.
Atmosphere: 1
Food: 1
Service: 1
Staff was chatting with a customer/ friend I waited patiently but they kept talking even though the employee saw me waiting to order.Walked away without ordering bad service cost the business revenue.
May 9th, 840pm. Blatantly ignored by two employees, once we finally had someone take our order she was completely unfriendly. I understand no coffee brewed close to closing, but then I should probably only pay for a brewed coffee when they substitute an Americano.
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