Tim Hortons
$ • Coffee Shops, BakeryAbout Tim Hortons
Tim Hortons Reviews
373 ratings
Share your opinion about Tim Hortons
I had stopped going to Tim Hortons for years until I moved out to Sylvan lake. I noticed that the lineup was always so long so I figured I would check it out. The smiles the staff have on every day are so heartwarming and transport me back to a time not so long ago where customer service was Paramount and people enjoyed going to their local coffee shop. Back when the workers would remember their patrons orders, it is like that here. I love coming here in the morning because of...read full review
Huge shoutout to the supervisor that was on shift last night at the Sylvan Lake Tim Hortons! I think his name is Braydon. It was very clear the team was short-staffed, and he was constantly on the move, helping his staff and keeping things running for the food. Even with so much on his plate, he greeted customers with a smile and made everyone feel welcome. Staying that kind and patient under pressure says a lot about him as a supervisor and a person. I hope management recognizes...read full review
says its open until 11...does NOT say kitchen closed at 9.30. Not helpful.
Hours
| Monday | 4AM - 11PM |
| Tuesday | 4AM - 11PM |
| Wednesday | 4AM - 11PM |
| Thursday | 4AM - 11PM |
| Friday | 4AM - 11PM |
| Saturday | 4AM - 11PM |
| Sunday | 4AM - 11PM |
Tim Hortons restaurant consistently offers decent food preparation and pricing. The staff, including friendly team members, are always nice and ready to have a laugh with customers. The coffee is always fresh, even just before closing, and service is particularly friendly in the morning. However, there have been reports of long wait times, especially in the evening when the location seems to be understaffed. Customers have mentioned that it can take up to 40 minutes to get through the line during busy hours, which leads to frustration. While mornings typically see a stacked line of staff ensuring quick service with minimal errors, the evening staff often struggle to keep up with the load of customers. This has resulted in some staff feeling overwhelmed. Parking is ample, making it easy for customers to visit, and the location is kid-friendly and wheelchair accessible. Most favorite items, like chicken noodle soup, are usually available. Internal issues and the cleanliness of the washroom could be improved to enhance the overall experience. Despite these challenges, this location stands out as one of the better Tim Hortons in Western Canada, especially if visited during quieter times.