Complete trash if you aren't standing in front of them. No wonder this business is going bankrupt. They make doordash and Uber eats meals way before person shows for it. Went over to fix order and there isn't a single customer in lobby or drive thru yet they can't make food right. Total trash. Notice reviews and you'll see this place is straight garbage
Atmosphere: 1
Food: 1
Service: 1
Martin C
Great place and food. Friendly as can be. Staff are amazing. As of grand opening through August at least. Saw a person get arrested outside the restaurant while in the drive thru line. So not only does the place have good food and staff, it has entertainment as well. Must go at least once even if you're not a fast food enthusiast.
Stephanie Martin
Do not go here!! Employees lie to your face!! Horrible horribly pathetic experience!!!! Michael Williams is “manager” if that’s what you want to call him- horrible!!!! 30-40 min wait time in drive thru Pathetic get a new manager- Someone willing to step up and take responsibility and help make customers happy
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Horsey Sauce Packet
Cesar Portillo
Dining room closed at 6pm?
Nathan Beavers
Out of every restaurant this one always forgets the sauce, everytime without fail you have to make sure they give it to you. Even the other arbys doesn't mess up this much. And the interior is often closed so want your sauce? Spend more gas money and get back in line.
Denver Urlaub
For a $10 Reuben sandwich there should be a great sandwich. They made it with almost no sauerkraut. It was also totally cold
Food: 2
Service: 3
Scooby Doo
Great place and food. Friendly as can be. Staff are amazing. As of grand opening through August at least. Saw a person get arrested outside the restaurant while in the drive thru line. So not only does the place have good food and staff, it has entertainment as well. Must go at least once even if you're not a fast food enthusiast.
Craig McCarthy
They ran out of onions again. I like onions in my chili and on my cheese burger.
Got to try Arby’s for the first time ever today, Easily some of the nicest service I’ve gotten in Fairbanks. The staff made suggestions I look forward to trying next time and the food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Erin Thoman
My sister was just at this location buying lunch for herself and I and wad told by the person in the drivethru to "hurry up". That is completely unacceptable. Horrible customer service. I have also had frequent issues at this location with bad service and wrong orders. I will be avoiding from now on.
Service: 1
Bea Bird
This has been an ongoing issue with this location. I have been ordering honey mustard snack wraps for a couple of weeks. This location has consistently given poor-quality wraps. The tortilla is usually dry and the wrap itself is not wrapped letting everything fall out. Today was particularly ridiculous, it was a straight-up TACO. I didn't even attempt to eat it after all the lettuce fell out in my car and the honey mustard was all over the outside of the wrap, I have places to go. I took a complete detour from my day and went back to the location to speak to a manager about the consistency in how poorly these a put together and given to paying customers. I ordered a wrap, not a taco. I ordered this same thing yesterday from the other Fairbanks location and was served by 2 very young men, and the product was excellent. Above and beyond. They cut my snack wraps in two like a real wrap, it was super funny and appreciated. This brings me back to the location I was at today, which is being run by much more mature adults. I went from being disappointed and feeling like there are solutions available, to completely irate! There is absolutely no excuse for the things I was told today by an Arbys, manager? I didn't even eat my food, I opened the wrapper and noted the quality. I decided to bring it back to the restaurant to speak about the taco. You could see the creases in the broken stale tortilla. This is where I encountered Sylvie ( maybe Silvia), she would not acknowledge being the manager but stated she was in charge at the moment. I told her about the wrap falling apart and the lack of quality of the product which has been a consistent problem at this location. She told me the only thing they can do is remake my wraps. She was not open to any sort of dialogue. I have given them numerous chances to remake them by continuing to buy a product at a subpar level in the hopes that the experience would increase their knowledge. I did not find this an appropriate solution. This did not address the entire problem, especially considering the superior service that was delivered by the other location yesterday ( 7/9 @ 3:40 pm). When I explained this to the "manager" she explained that they hire a lot of people from other countries including Mexico, China, and somewhere else; THIS is where I was appalled!! Firstly, this felt like a training problem. Her mention of excusing her team's lack of quality and overall knowledge by ignorance from being from another country is disgusting. I am not saying this was racist, but it was extremely ignorant and I am repulsed with this whole situation. I understand this one woman doesn't represent Arbys as a whole, but she did in the moment. I told her this was an unacceptable answer and she became hostile. She told me that she could only remake my food or refuse service. I said it was clear she could not handle the problem and I asked to speak to a manager. She refused and would only respond that I was on camera. I have a disability and having this conversation in the first place was extremely difficult. To be met with passive-aggressive behavior and stonewalling over lunch is unacceptable. This was the worst experience and I want to thank you so much for it! This experience sealed the deal on getting back on track with a heart-healthy diet. I have felt terrible guilt every time I fall prey to my laziness and stop by this restaurant. This has just made it a perfect amount of guilt, disgust, and all around hassle to avoid.
Atmosphere: 1
Food: 1
Service: 1
Kenny V
It would be Awesome to get all my food at once. Never happens ever! Slow service. The manager looks like he just got out of bed. Never have I ever got crinkle cut fries on the first try like I ordered
Keith Clark
Fries were so greasy. Tasted like they were cooked in week old oil, Discusting. Service super slow, Sandwich and drink. Great.
They screw up your order frequently
Had a great experience! The employees at this facility are all thorough and efficient
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Brisket, Fries, Salad, Curly Fries, French Dip, Roast Beef 1 2 lb, Bacon Swiss, Roast Turkey & Swiss Sandwich, BBQ Chicken Wrap, Crispy Chicken Sandwich, Reuben
Complete trash if you aren't standing in front of them. No wonder this business is going bankrupt. They make doordash and Uber eats meals way before person shows for it. Went over to fix order and there isn't a single customer in lobby or drive thru yet they can't make food right. Total trash. Notice reviews and you'll see this place is straight garbage
Atmosphere: 1
Food: 1
Service: 1
Great place and food. Friendly as can be. Staff are amazing. As of grand opening through August at least. Saw a person get arrested outside the restaurant while in the drive thru line. So not only does the place have good food and staff, it has entertainment as well. Must go at least once even if you're not a fast food enthusiast.
Do not go here!! Employees lie to your face!! Horrible horribly pathetic experience!!!! Michael Williams is “manager” if that’s what you want to call him- horrible!!!! 30-40 min wait time in drive thru Pathetic get a new manager- Someone willing to step up and take responsibility and help make customers happy
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Horsey Sauce Packet
Dining room closed at 6pm?
Out of every restaurant this one always forgets the sauce, everytime without fail you have to make sure they give it to you. Even the other arbys doesn't mess up this much. And the interior is often closed so want your sauce? Spend more gas money and get back in line.
For a $10 Reuben sandwich there should be a great sandwich. They made it with almost no sauerkraut. It was also totally cold
Food: 2
Service: 3
Great place and food. Friendly as can be. Staff are amazing. As of grand opening through August at least. Saw a person get arrested outside the restaurant while in the drive thru line. So not only does the place have good food and staff, it has entertainment as well. Must go at least once even if you're not a fast food enthusiast.
They ran out of onions again. I like onions in my chili and on my cheese burger.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Sandwich, Fries
Restaurantji Recommends
Got to try Arby’s for the first time ever today, Easily some of the nicest service I’ve gotten in Fairbanks. The staff made suggestions I look forward to trying next time and the food was excellent.
Atmosphere: 5
Food: 5
Service: 5
My sister was just at this location buying lunch for herself and I and wad told by the person in the drivethru to "hurry up". That is completely unacceptable. Horrible customer service. I have also had frequent issues at this location with bad service and wrong orders. I will be avoiding from now on.
Service: 1
This has been an ongoing issue with this location. I have been ordering honey mustard snack wraps for a couple of weeks. This location has consistently given poor-quality wraps. The tortilla is usually dry and the wrap itself is not wrapped letting everything fall out. Today was particularly ridiculous, it was a straight-up TACO. I didn't even attempt to eat it after all the lettuce fell out in my car and the honey mustard was all over the outside of the wrap, I have places to go. I took a complete detour from my day and went back to the location to speak to a manager about the consistency in how poorly these a put together and given to paying customers. I ordered a wrap, not a taco. I ordered this same thing yesterday from the other Fairbanks location and was served by 2 very young men, and the product was excellent. Above and beyond. They cut my snack wraps in two like a real wrap, it was super funny and appreciated. This brings me back to the location I was at today, which is being run by much more mature adults.
I went from being disappointed and feeling like there are solutions available, to completely irate! There is absolutely no excuse for the things I was told today by an Arbys, manager? I didn't even eat my food, I opened the wrapper and noted the quality. I decided to bring it back to the restaurant to speak about the taco. You could see the creases in the broken stale tortilla. This is where I encountered Sylvie ( maybe Silvia), she would not acknowledge being the manager but stated she was in charge at the moment. I told her about the wrap falling apart and the lack of quality of the product which has been a consistent problem at this location. She told me the only thing they can do is remake my wraps. She was not open to any sort of dialogue. I have given them numerous chances to remake them by continuing to buy a product at a subpar level in the hopes that the experience would increase their knowledge. I did not find this an appropriate solution. This did not address the entire problem, especially considering the superior service that was delivered by the other location yesterday ( 7/9 @ 3:40 pm). When I explained this to the "manager" she explained that they hire a lot of people from other countries including Mexico, China, and somewhere else; THIS is where I was appalled!! Firstly, this felt like a training problem. Her mention of excusing her team's lack of quality and overall knowledge by ignorance from being from another country is disgusting. I am not saying this was racist, but it was extremely ignorant and I am repulsed with this whole situation. I understand this one woman doesn't represent Arbys as a whole, but she did in the moment. I told her this was an unacceptable answer and she became hostile. She told me that she could only remake my food or refuse service. I said it was clear she could not handle the problem and I asked to speak to a manager. She refused and would only respond that I was on camera. I have a disability and having this conversation in the first place was extremely difficult. To be met with passive-aggressive behavior and stonewalling over lunch is unacceptable.
This was the worst experience and I want to thank you so much for it! This experience sealed the deal on getting back on track with a heart-healthy diet. I have felt terrible guilt every time I fall prey to my laziness and stop by this restaurant. This has just made it a perfect amount of guilt, disgust, and all around hassle to avoid.
Atmosphere: 1
Food: 1
Service: 1
It would be Awesome to get all my food at once. Never happens ever! Slow service. The manager looks like he just got out of bed. Never have I ever got crinkle cut fries on the first try like I ordered
Fries were so greasy. Tasted like they were cooked in week old oil,
Discusting. Service super slow,
Sandwich and drink. Great.
Service: 2
Recommended dishes: Sandwich
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