I come here quite a bit, but this morning I was thrown off. I ordered a fountain drink and a bowl of soup through the drive through, totaling $15. When I got to work, it appeared to be a cup of soup (extremely small). I called and requested to have my card refunded the difference. The only solution to this issue was for me to drive all the way back to the restaurant for the workers to inspect the size of the cup that was given to me. If it was in fact a cup, then they'd give me a free bowl of soup. I was completely shocked there was not an alternative option provided. I work in the restaurant business and was hoping there would be an alternative where I wouldn't have to waste about an hour of my day. Disappointed in the customer service as I could hear the workers screaming to each other while the individual mistakenly did not put me on hold. These things happen, but I would have appreciated additional consideration in making this scenario a better experience for the customer.
Atmosphere: 3
Food: 5
Service: 2
matthew L
I really enjoy this place. They have really good food and the bagels are awesome. However, at least three out of four times that I visit my order is incorrect. The staff is friendly until you have an issue with what they made for you. Last time my order was messed up for at least the 20th time I decided that was enough and I needed to call and let them know about it. The individual I spoke to was extremely rude and very short with me. Then when I showed up at the store to receive The sandwich that was to correct and order they messed up. They were extremely short with me and not friendly at all I’m trying to write this as respectful as possible so that this can just be fixed. I love the bagels, but I can’t stand Having my order messed up 75% of the time and Usually only after tipping.
Liz Porter
Bagels and Brew is a great spot for a quick bite to eat. I enjoy going there or days when I'm running errands or grocery shopping. The smoked salmon bagel is my favorite, with sockeye salmon, capers, red onion, and tomato. There coffee is always hot and fresh and my favorite is the North Pole blueberry coffee.
Atmosphere: 4
Food: 5
Service: 5
Foster Irwin
I started going to this business a lot with my wife but the customer service is terrible to begin with. The second to last time we went there was no one up front so we were standing there waiting till someone came around the corner and finally noticed us; every worker ive seen there seems to be around my age (their 20s) and act very condescending and like they have better things to do then their job - one time i went back in to throw my stuff away and 2 workers who were sitting at a table stared at me till i left. As for the food the bagels have been so tough i could hardly chew it and the very last time i went the girl didnt even ask if i wanted it toasted so i was served a cold tough bagel. The coffee their always always taste like hot, sweet milk no matter what drink i order as well. Very disappointing overall experiences, i hope someone teaches them better customer service skills and food making techniques.
Atmosphere: 1
Food: 1
Service: 1
Carolina Gonzalez Rodriguez
The best smoked salmon bagel in town!
Ryker Sherman
Best bagel sandwiches ive ever had! The owner is super friendly and awesome!
Atmosphere: 5
Food: 5
Service: 5
CT Ryan
First time to Fairbanks. Weren't many places to eat from what I could see. This place got good ratings so I took a shot. Glad I did. Food was very good, fresh cut veggies. I had the protein bowl. Service was good. Would go again.
Atmosphere: 4
Food: 5
Service: 5
Alexess Holt
I’d recommend going to Great Harvest or Lulus instead. Cranky staff, mediocre food and expensive prices. We didn’t finish our food, we left to go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Nate B
Gone twice in 2 weeks. They haven't had bagels either time. The coffee was limited to blueberry or decaf, the service was slow and the employees would stop mid-order to talk to their friend that walked through the door. Pro tip: if you serve a drink that requires a straw, bring a straw out with the drinks.
Food: 1
Service: 1
Paula Dvernichuk
The staff was Amazing! The gappiest workers! So positive and helpful. Great stop! It is not cheap so be ready but delicious!!
Great, fast service. The bagels are delicious. The coffee is good too. I love the variety of options available including for the kids.
Atmosphere: 5
Food: 5
Service: 5
Joshua Houseworth
I ordered the Thai peanut wrap and it was the saddest excuse for a lunch wrap that I’ve eaten. Picture speaks for itself. And for $13.95, no less.
I know their bagels are delicious, but this was frustrating.
Atmosphere: 4
Food: 1
Service: 4
Gary Roderick
Poor experience today. Couldn't get coffee orders right at all. People in front and behind had the same problem. Not a usual problem.
Atmosphere: 3
Food: 3
Service: 1
Alejandra Marquez
The bagels were hard. They went to waste because they were like bricks. Tried to heat em up to see if they'd soften a bit but no luck. Their cream cheese was ok.
Atmosphere: 1
Food: 1
Service: 2
J. G. G.
Who was saying an amazing experience with like a vegan stuff really put me down
I come here quite a bit, but this morning I was thrown off. I ordered a fountain drink and a bowl of soup through the drive through, totaling $15. When I got to work, it appeared to be a cup of soup (extremely small). I called and requested to have my card refunded the difference. The only solution to this issue was for me to drive all the way back to the restaurant for the workers to inspect the size of the cup that was given to me. If it was in fact a cup, then they'd give me a free bowl of soup. I was completely shocked there was not an alternative option provided. I work in the restaurant business and was hoping there would be an alternative where I wouldn't have to waste about an hour of my day. Disappointed in the customer service as I could hear the workers screaming to each other while the individual mistakenly did not put me on hold. These things happen, but I would have appreciated additional consideration in making this scenario a better experience for the customer.
Atmosphere: 3
Food: 5
Service: 2
I really enjoy this place. They have really good food and the bagels are awesome. However, at least three out of four times that I visit my order is incorrect. The staff is friendly until you have an issue with what they made for you. Last time my order was messed up for at least the 20th time I decided that was enough and I needed to call and let them know about it. The individual I spoke to was extremely rude and very short with me. Then when I showed up at the store to receive The sandwich that was to correct and order they messed up. They were extremely short with me and not friendly at all I’m trying to write this as respectful as possible so that this can just be fixed. I love the bagels, but I can’t stand Having my order messed up 75% of the time and Usually only after tipping.
Bagels and Brew is a great spot for a quick bite to eat. I enjoy going there or days when I'm running errands or grocery shopping. The smoked salmon bagel is my favorite, with sockeye salmon, capers, red onion, and tomato. There coffee is always hot and fresh and my favorite is the North Pole blueberry coffee.
Atmosphere: 4
Food: 5
Service: 5
I started going to this business a lot with my wife but the customer service is terrible to begin with. The second to last time we went there was no one up front so we were standing there waiting till someone came around the corner and finally noticed us; every worker ive seen there seems to be around my age (their 20s) and act very condescending and like they have better things to do then their job - one time i went back in to throw my stuff away and 2 workers who were sitting at a table stared at me till i left. As for the food the bagels have been so tough i could hardly chew it and the very last time i went the girl didnt even ask if i wanted it toasted so i was served a cold tough bagel. The coffee their always always taste like hot, sweet milk no matter what drink i order as well. Very disappointing overall experiences, i hope someone teaches them better customer service skills and food making techniques.
Atmosphere: 1
Food: 1
Service: 1
The best smoked salmon bagel in town!
Best bagel sandwiches ive ever had! The owner is super friendly and awesome!
Atmosphere: 5
Food: 5
Service: 5
First time to Fairbanks. Weren't many places to eat from what I could see. This place got good ratings so I took a shot. Glad I did. Food was very good, fresh cut veggies. I had the protein bowl. Service was good. Would go again.
Atmosphere: 4
Food: 5
Service: 5
I’d recommend going to Great Harvest or Lulus instead. Cranky staff, mediocre food and expensive prices. We didn’t finish our food, we left to go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Gone twice in 2 weeks. They haven't had bagels either time. The coffee was limited to blueberry or decaf, the service was slow and the employees would stop mid-order to talk to their friend that walked through the door. Pro tip: if you serve a drink that requires a straw, bring a straw out with the drinks.
Food: 1
Service: 1
The staff was Amazing! The gappiest workers! So positive and helpful. Great stop! It is not cheap so be ready but delicious!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great, fast service. The bagels are delicious. The coffee is good too. I love the variety of options available including for the kids.
Atmosphere: 5
Food: 5
Service: 5
I ordered the Thai peanut wrap and it was the saddest excuse for a lunch wrap that I’ve eaten. Picture speaks for itself. And for $13.95, no less.
I know their bagels are delicious, but this was frustrating.
Atmosphere: 4
Food: 1
Service: 4
Poor experience today. Couldn't get coffee orders right at all. People in front and behind had the same problem. Not a usual problem.
Atmosphere: 3
Food: 3
Service: 1
The bagels were hard. They went to waste because they were like bricks. Tried to heat em up to see if they'd soften a bit but no luck. Their cream cheese was ok.
Atmosphere: 1
Food: 1
Service: 2
Who was saying an amazing experience with like a vegan stuff really put me down
Atmosphere: 5
Food: 4
Service: 5
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