Got the lunch special. Was told it was 2 handmade taquitos with beans and rice. Was served just 1 that was halfway filled with meat and cut in half. Also didn't come with rice. Very disappointing. You wouldn't cut a burger in half and sell it as two burgers.
A single halfway filled taquito, some beans and a single beer ran me over 30 bucks. Absolutely ridiculous. Yall need to get it together.
Beautiful place though. And the bartender was nice. Probably won't return.
Atmosphere: 5
Food: 2
Service: 4
Brandon Woitas
Stopped for lunch on our port day - friendly service and great views. Check Facebook page for daily special - the pork sliders were the special of the day and fantastic! Very flavorful and filling.
Atmosphere: 5
Food: 5
Service: 5
Michelle Emery
I wish I could give zero stars. I was a hostess for a very short time but I quit because of how lazy and extremely rude the staff was to the customers. The only people nice and hardworking were the bartenders. Too bad because they have a beautiful view but the price is high for the quality of service.
Wesley Daniels
I thought the food was tasty but did not like the steep prices. I subbed the seafood chowder for one of my sides--it was so delicious. I was full by the time my main course arrived. I luckily had a refrigerator in my hotel room, so I took leftovers to eat the next day. The Bushwacker Mojito was phenomenal. Maybe consider splitting a main entree and definitely try the seafood chowder. The dining room was quiet for our visit, and the views were amazing! We did walk up a lot of steps from Creek Street. I am not sure if there are other options for transportation during busier times.
Atmosphere: 5
Food: 5
Service: 5
Lexi Medina
While staying a week in the Cape Fox Lodge, Heen Kahidi Dining was our most accessible—and one of the most satisfying retaraunts we ate at! Our large party of 10 enjoyed most dinners here, as well as several morning breakfasts, and one afternoon lunch. Their dessert menu is so good, that we even came down just for dessert one night!
While the menu can feel pretty pricey, it's what you'd expect to pay at a nice sit-down that overlooks the ocean and serves fresh-caught Alaskan seafood. The large windows offer breathtaking sights of the surrounding forest, the Ketchikan shopping streets below, and a perfect full-view of the cruise ships that pull into the docks each day.
Of all the many days and meals our family ate here, no one ordered a single meal that they didn't throughly enjoy. Some favorites among us were the Salmon Benedict (breakfast), Seafood Chowder (lunch/dinner), and undoubtedly the Mud Pie (dessert). The portions on most entrees were extremely generous, so some meals can easily be split, depending on how hungry you are.
The wait time can get pretty long if you come during busy hours (our slowest meal was the day we went in for lunch, during peak cruise ship tourist hours). But if you plan enough time accordingly and aren't rushed, it's well-worth the wait. All of the staff were nice and accommodating here too.
This restaurant is accessible from the lobby on the main floor of Cape Fox Lodge, and is absolutely worth the visit if you're looking for a quality dining experience!
Atmosphere: 5
Food: 5
Service: 4
Sarah Pederson
this is gross. we lived on ketchikan YEARS and ate here dozens of times, we got take out as a treat tonight at this is what we got, the "halibut fries" was a small pile of fries with 2 small pieces of halibut on top. the burger looked like it was made of frozen beef pattys, and the "salad" was a clump of lettuce with 2 croutons. the food was insanely expensive for the quality of the food. this restaurant is not at all what it used to be
Food: 1
Service: 3
Lisa Field
Huge disappointment. We stood at the door for about 10 min, many people walked by multiple times, not 1 person said a word to us. The sign said please wait to be seated, so we did. Then they flipped the sign to dining room closed, and a minute later a very unfriendly woman came over to seat us. I asked if we could sit in the dining room, we've been waiting 10 min and it was open when we arrived. She said no, it's closed, in a very a hole voice and told us to sit in the lounge. The bartender was friendlier, but certainly not any faster. Food was mediocre, nothing great. The Fish House had way better food. Then the bartender came over to our able and as he started stacking our plates with food still on them on top of each other, asked if we were done. We didn't really have a choice but to be done at that point. Would never come back, and suggest you try somewhere else! Was rather shocked at how horrible this place was all around.
Atmosphere: 2
Food: 2
Service: 1
Drew Jaynes
Expected better from this restaurant considering it stands on Cape Fox Lodge's reputation for service and quality.During a recent dinnertime visit with a group of 12, we experienced slow and chaotic service at best up to the point where the entrees arrived.This was not the typical slowness you'd expect with a larger table, this was a 20 minute delay on ~7 drinks and a further 20 minute delay on delivery of several bottles of wine for the rest of the table. We had a 7:00 pm reservation and the wine arrived at 7:40. Oof.Refills on waters arrived the same time as the wine. Starters were delivered sometime in the middle. The food (starters and entrees) were presented well and were really good! Kudos to the kitchen for coordinating the timing on the entrees.Overall it was not the best service at dinner. Our server seemed to lack either adequate help and/or experience in multitasking.A few of our group visited again for breakfast the following morning and while the service was certainly faster, the standards and practices of the kitchen were questionable. One person in our party ordered the eggs benedict and the English muffin was burnt. Charred. We couldn't believe the kitchen actually sent it out like that (see the picture).On the whole, this restaurant has largely excellent food and some things to improve on in the service department. I would probably look somewhere else if you're looking for a great experience.
Atmosphere: 4
Food: 4
Service: 2
RS
I crave the corned beef hash for breakfast! Dinners are exceptional too!
Got the lunch special. Was told it was 2 handmade taquitos with beans and rice. Was served just 1 that was halfway filled with meat and cut in half. Also didn't come with rice. Very disappointing. You wouldn't cut a burger in half and sell it as two burgers.
A single halfway filled taquito, some beans and a single beer ran me over 30 bucks. Absolutely ridiculous. Yall need to get it together.
Beautiful place though. And the bartender was nice. Probably won't return.
Atmosphere: 5
Food: 2
Service: 4
Stopped for lunch on our port day - friendly service and great views. Check Facebook page for daily special - the pork sliders were the special of the day and fantastic! Very flavorful and filling.
Atmosphere: 5
Food: 5
Service: 5
I wish I could give zero stars. I was a hostess for a very short time but I quit because of how lazy and extremely rude the staff was to the customers. The only people nice and hardworking were the bartenders. Too bad because they have a beautiful view but the price is high for the quality of service.
I thought the food was tasty but did not like the steep prices. I subbed the seafood chowder for one of my sides--it was so delicious. I was full by the time my main course arrived. I luckily had a refrigerator in my hotel room, so I took leftovers to eat the next day. The Bushwacker Mojito was phenomenal. Maybe consider splitting a main entree and definitely try the seafood chowder. The dining room was quiet for our visit, and the views were amazing! We did walk up a lot of steps from Creek Street. I am not sure if there are other options for transportation during busier times.
Atmosphere: 5
Food: 5
Service: 5
While staying a week in the Cape Fox Lodge, Heen Kahidi Dining was our most accessible—and one of the most satisfying retaraunts we ate at! Our large party of 10 enjoyed most dinners here, as well as several morning breakfasts, and one afternoon lunch. Their dessert menu is so good, that we even came down just for dessert one night!
While the menu can feel pretty pricey, it's what you'd expect to pay at a nice sit-down that overlooks the ocean and serves fresh-caught Alaskan seafood. The large windows offer breathtaking sights of the surrounding forest, the Ketchikan shopping streets below, and a perfect full-view of the cruise ships that pull into the docks each day.
Of all the many days and meals our family ate here, no one ordered a single meal that they didn't throughly enjoy. Some favorites among us were the Salmon Benedict (breakfast), Seafood Chowder (lunch/dinner), and undoubtedly the Mud Pie (dessert). The portions on most entrees were extremely generous, so some meals can easily be split, depending on how hungry you are.
The wait time can get pretty long if you come during busy hours (our slowest meal was the day we went in for lunch, during peak cruise ship tourist hours). But if you plan enough time accordingly and aren't rushed, it's well-worth the wait. All of the staff were nice and accommodating here too.
This restaurant is accessible from the lobby on the main floor of Cape Fox Lodge, and is absolutely worth the visit if you're looking for a quality dining experience!
Atmosphere: 5
Food: 5
Service: 4
this is gross. we lived on ketchikan YEARS and ate here dozens of times, we got take out as a treat tonight at this is what we got, the "halibut fries" was a small pile of fries with 2 small pieces of halibut on top. the burger looked like it was made of frozen beef pattys, and the "salad" was a clump of lettuce with 2 croutons. the food was insanely expensive for the quality of the food. this restaurant is not at all what it used to be
Food: 1
Service: 3
Huge disappointment. We stood at the door for about 10 min, many people walked by multiple times, not 1 person said a word to us. The sign said please wait to be seated, so we did. Then they flipped the sign to dining room closed, and a minute later a very unfriendly woman came over to seat us. I asked if we could sit in the dining room, we've been waiting 10 min and it was open when we arrived. She said no, it's closed, in a very a hole voice and told us to sit in the lounge. The bartender was friendlier, but certainly not any faster. Food was mediocre, nothing great. The Fish House had way better food. Then the bartender came over to our able and as he started stacking our plates with food still on them on top of each other, asked if we were done. We didn't really have a choice but to be done at that point. Would never come back, and suggest you try somewhere else! Was rather shocked at how horrible this place was all around.
Atmosphere: 2
Food: 2
Service: 1
Expected better from this restaurant considering it stands on Cape Fox Lodge's reputation for service and quality.During a recent dinnertime visit with a group of 12, we experienced slow and chaotic service at best up to the point where the entrees arrived.This was not the typical slowness you'd expect with a larger table, this was a 20 minute delay on ~7 drinks and a further 20 minute delay on delivery of several bottles of wine for the rest of the table. We had a 7:00 pm reservation and the wine arrived at 7:40. Oof.Refills on waters arrived the same time as the wine. Starters were delivered sometime in the middle. The food (starters and entrees) were presented well and were really good! Kudos to the kitchen for coordinating the timing on the entrees.Overall it was not the best service at dinner. Our server seemed to lack either adequate help and/or experience in multitasking.A few of our group visited again for breakfast the following morning and while the service was certainly faster, the standards and practices of the kitchen were questionable. One person in our party ordered the eggs benedict and the English muffin was burnt. Charred. We couldn't believe the kitchen actually sent it out like that (see the picture).On the whole, this restaurant has largely excellent food and some things to improve on in the service department. I would probably look somewhere else if you're looking for a great experience.
Atmosphere: 4
Food: 4
Service: 2
I crave the corned beef hash for breakfast! Dinners are exceptional too!
Atmosphere: 5
Food: 5
Service: 5
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