Chick-fil-A

125 Colonial Promenade Pkwy, Alabaster
(205) 685-1190

Recent Reviews

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Jess Nunya

The cashier was rather dry and unfriendly, the service was entirely to long. Went through the drive through so atmosphere was meh

Atmosphere: 2

Food: 3

Service: 2

Allison Spears

The Chic-Fil-A standard never disappoints.

Atmosphere: 5

Food: 5

Service: 5

robin gardner

I work 2 minutes from this location. For the last couple of years when I go by there I always say never again. Well on 12-27-25 NEVER AGAIN. Service is not the same and quality of food has most definitely declined. I would like what I paid for the way I ordered it.

Atmosphere: 3

Food: 2

Service: 1

Troy Piper

Chick-fil-A's accura8had dropped drastically in the last few years. Orders aren't right, sauces missing from the bag, customization in the app ignored. It's a shame. The cashier's and everyone are still extremely polite, though. There's just been a noticeable lack of attention to detail and polish lately.

Atmosphere: 4

Food: 4

Service: 5

Kathy Feltner

Great place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cobb Salad

Jeremy Smith

Great service, food was fantastic, and restaurant was very clean!

Atmosphere: 5

Food: 5

Service: 5

Janice Carroll

Quick and friendly!

Atmosphere: 5

Food: 5

Service: 5

Jennifer Baker

My son loves Chick-fil-A. We visit once a week for his treat. The team members are always so kind to him and love it when he wears his Chick-fil-A shirt and socks. The food is great. My only wish is that all Chick-fil-A restaurants had a family bathroom. It's sometimes difficult or uncomfortable to take an adult disabled male into the ladies' restroom.

Clay M

First of all, it’s a chick fil a so as usual the parking lot is a disaster. I do t know why no one can figure this out. Every single location including newly renovated. This drive through is particularly jacked up. Left lane can’t be turned in a vehicle over medium size. Do not pull no in here with a trailer of any kind.

Value continues to get lesser and smaller for increased prices. 3.15 for chicken biscuit that was too small. I know it’s not this location. They cook what corporate sends them. Tasted great and super great employees.

Atmosphere: 4

Food: 4

Service: 5

Tracy Powers

Nuggets keep getting smaller and smaller. Shrinkflation.

Atmosphere: 3

Food: 3

Service: 4

Waynathia Drake

Very friendly

Atmosphere: 5

Food: 5

Service: 5

Angela Johnson

Excellent service, friendly staff. Gluten free accommodations are available. The meal was hot and exactly what I ordered.

B B

Check your bags before driving off. Four meals with no fries! Last two trips no sauces. I’m very specific about the sauce. Picky family of four. You can’t even trust chick filet to get your order correct anymore. Next time I have to go to this location, I will ask for an extra bag so I can check everything before driving off. The sandwiches were cold and old. I didn’t give a worse rating because this location wasn’t always this bad.

Atmosphere: 3

Food: 3

Service: 3

Janet Autrey

Delicious

Atmosphere: 5

Food: 5

Service: 5

Mollie Waters

You just can't go wrong with Chick-fil-A.

Atmosphere: 5

Food: 5

Service: 5

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