This dunkin' donuts has really good nitro cold brew.. chug it and thank me later no extras
Aja Carolyn
I came to the drive thru like six months ago and ordered a drink. The guy at the window told me to pull around front and wait so I did, but he never came out with my drink. I was pissed I had to walk back in there to remind them to make my coffee. Fast-forward to today, I order a drink in the drive thru. The girl tells me to pull around front and wait but guess what… she never came out to give me my drink 😂 So I went inside to remind them to make my drink yet AGAIN but before I could speak she looked up with stupid grin on her face because apparently she thought it was funny. Wasn’t apologetic, didn’t say sorry, just laughed. And then had the nerve to beg for a tip when I first pulled up. I’m glad I pushed NO TIP right in her face. So focused on hustling customers for tips she couldn’t remember to do her job. And I don’t believe in being mean to fast food workers, but this is the type of 🤬 that makes me wanna crash out!! Boooo!! 0/10 🍅🍅🍅🍅
Cassie Jo
If I could give zero stars I sure would. They do not honor other locations sales. I ordered a medium iced vanilla coffee with extra sugar and glazed doughnut holes. The coffee is horrible(burnt coffee) doughnut holes cold and hard, not fresh. Lesson learned I will never come back to this location ever again
Shannon M
Your reviews are horrible. You have clearly done nothing to change that. It is as if you just do not care. I went through the drive thru yesterday after placing a mobile order. I chose rewards to add to my order. Drive thru moved very slow although there was only 1 car ahead of me. They first tried to give me someone else's order. After receiving my order I realized they didn't include the rewards items. The employee at the drive thru said there was nothing she could do. So, no rewards items and I lost my rewards points. Why would I continue to use your location when this is how you treat customers? Could she not see on my app that there are rewards and then give me the items? Your employees should know how to navigate the DD app or your location should not be included on the app at all. My sandwich was cold and the croissant was not fresh. I will never use your location again. I would rather drive out of the way to use a better location.
Food: 1
Service: 1
Joshua Farris
A decent dunkin!
Atmosphere: 4
Food: 4
Service: 4
Xandra Cooper
The coffee as always is amazing, and the loaded hashbrown bowl is delicious…but…for the price, the amount you get in the bowl isn’t worth it. That’s my only gripe though! It’s still very good!
Atmosphere: 5
Food: 4
Service: 5
Ashley
Came to get a order refixed. Evette was super nice in fixing and replacing it! Really appreciate great customer service. Great Location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Croissant, Egg and Cheese
Deborah Hallums
Donuts.was old. Employees were rude and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Dozen Donuts
Amber Underwood
I recently switched Dunkin locations and let me just say I’m glad I came to the Alabaster location this morning. The coffee hit that deep spot in my soul, my omelet bites were hot to the touch, and that customer service was impeccable. Thank you Alabaster Dunkin! ?
Atmosphere: 5
Food: 5
Service: 5
Tammy Smith
Today was my first time getting coffee from Dunkin. I hit the drive thru on a Wednesday morning at 8:38. The guy that took my order and money was very courteous. After paying I was sent to the second window. After sitting for a couple of minutes I was handed my coffee by a young woman that didn't say anything. The cup was sticky and wet. She closed the window and walked away before I could say anything. The coffee was OK, just wish the cup wasn't such a mess or she had at least offered me a napkin to clean the mess off of my cup and hand.
Slowest Drive-Thru in town!! 50 minutes to receive our mobile order. Had to freshen up our meal in the microwave when we got home.
Atmosphere: 1
Food: 2
Service: 1
Kat Esquivel
We've been a couple of times recently and everything has tasted great and the service was quick and friendly!
Food: 5
Service: 5
Recommended dishes: Doughnut
Ellie Johnson
This was a good dunkin’ location. My coffee was great (of course) and we had great service!
Atmosphere: 5
Food: 5
Service: 5
christopher duenas
I got my food in 25 minutes
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Croissant
DeathMoth
Absolute idiot kid’s running this location especially the manager and little red headed immature prepubescent toolbox guy running the drive through window
This dunkin' donuts has really good nitro cold brew.. chug it and thank me later no extras
I came to the drive thru like six months ago and ordered a drink. The guy at the window told me to pull around front and wait so I did, but he never came out with my drink. I was pissed I had to walk back in there to remind them to make my coffee. Fast-forward to today, I order a drink in the drive thru. The girl tells me to pull around front and wait but guess what… she never came out to give me my drink 😂 So I went inside to remind them to make my drink yet AGAIN but before I could speak she looked up with stupid grin on her face because apparently she thought it was funny. Wasn’t apologetic, didn’t say sorry, just laughed. And then had the nerve to beg for a tip when I first pulled up. I’m glad I pushed NO TIP right in her face. So focused on hustling customers for tips she couldn’t remember to do her job. And I don’t believe in being mean to fast food workers, but this is the type of 🤬 that makes me wanna crash out!! Boooo!! 0/10 🍅🍅🍅🍅
If I could give zero stars I sure would. They do not honor other locations sales. I ordered a medium iced vanilla coffee with extra sugar and glazed doughnut holes. The coffee is horrible(burnt coffee) doughnut holes cold and hard, not fresh. Lesson learned I will never come back to this location ever again
Your reviews are horrible. You have clearly done nothing to change that. It is as if you just do not care. I went through the drive thru yesterday after placing a mobile order. I chose rewards to add to my order. Drive thru moved very slow although there was only 1 car ahead of me. They first tried to give me someone else's order. After receiving my order I realized they didn't include the rewards items. The employee at the drive thru said there was nothing she could do. So, no rewards items and I lost my rewards points. Why would I continue to use your location when this is how you treat customers? Could she not see on my app that there are rewards and then give me the items? Your employees should know how to navigate the DD app or your location should not be included on the app at all. My sandwich was cold and the croissant was not fresh. I will never use your location again. I would rather drive out of the way to use a better location.
Food: 1
Service: 1
A decent dunkin!
Atmosphere: 4
Food: 4
Service: 4
The coffee as always is amazing, and the loaded hashbrown bowl is delicious…but…for the price, the amount you get in the bowl isn’t worth it. That’s my only gripe though! It’s still very good!
Atmosphere: 5
Food: 4
Service: 5
Came to get a order refixed. Evette was super nice in fixing and replacing it! Really appreciate great customer service. Great Location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Croissant, Egg and Cheese
Donuts.was old. Employees were rude and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Dozen Donuts
I recently switched Dunkin locations and let me just say I’m glad I came to the Alabaster location this morning. The coffee hit that deep spot in my soul, my omelet bites were hot to the touch, and that customer service was impeccable. Thank you Alabaster Dunkin! ?
Atmosphere: 5
Food: 5
Service: 5
Today was my first time getting coffee from Dunkin. I hit the drive thru on a Wednesday morning at 8:38. The guy that took my order and money was very courteous. After paying I was sent to the second window. After sitting for a couple of minutes I was handed my coffee by a young woman that didn't say anything. The cup was sticky and wet. She closed the window and walked away before I could say anything. The coffee was OK, just wish the cup wasn't such a mess or she had at least offered me a napkin to clean the mess off of my cup and hand.
Food: 3
Service: 3
Restaurantji Recommends
Slowest Drive-Thru in town!! 50 minutes to receive our mobile order. Had to freshen up our meal in the microwave when we got home.
Atmosphere: 1
Food: 2
Service: 1
We've been a couple of times recently and everything has tasted great and the service was quick and friendly!
Food: 5
Service: 5
Recommended dishes: Doughnut
This was a good dunkin’ location. My coffee was great (of course) and we had great service!
Atmosphere: 5
Food: 5
Service: 5
I got my food in 25 minutes
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Croissant
Absolute idiot kid’s running this location especially the manager and little red headed immature prepubescent toolbox guy running the drive through window
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