The store manager at this location (Steven or Stephen) has a nasty and dismissive attitude! Our federal organization called to order 50 pizzas for an upcoming event and just wanted to know how much it would cost so that we could send a cashier’s check along with a very nice tip to staff. He became very upset and said we should not be calling his store and that he’s sketchy about the order. He rambled on and on about how we should not call his store and told us to call the area manager, Jessica. I asked him for her number and he hung up us. We will never ever do business this location thanks to your store manager.
Micah Moore
Had the worst experience at this establishment. The manager (Steven) was the rudest person I had the displeasure of interacting with. My order was cold & when I went in to resolve the issue he threatened me & then proceeded to call the police. By far the most nerve-wracking experience I ever had. PLEASE BE CAREFUL HERE.
Tim Gardner
I order pizza from here about once a month. I order my pizza with light sauce and we'll done. Tonight for the 100th time guess what? Regular sauce and regular bake. I mean I am used to it at this point but it's not like I go out of my way to make these changes, they are actually options I select on the app. I really hate to complain but Itip good before receiving my order on a carry out order only to see that once again it's not the way I ordered. I called once to complain a few years back and they said the would do better. Doubtful!!
Alicia “Fish” Fishbaugh Wilkinson
Friendliest Papa John's I've ever visited. They treat you like family. Delicious fresh pizza with a smile. The stuffed crust pizza and the cheese sticks are my personal favorite.
Frances Isom
Barely any sauce on the pizza, just bread and cheese. Would recommend asking for more sauce if you don’t want that. Service was fine and the rest of the pizza was ok.
Stephen Wilkinson
This is a bomb place to eat anytime great staff and awesome work environment. Want to drive want to make pizzas then this is the place for that. I love it.
Atmosphere: 5
Food: 5
Service: 5
Matthew Hill
The pizzas could be cut a bit better, but overall the best of the three main chains. Customer service is really good for this location and parking is a breeze.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chocolate Brownie
R J
I ordered the extra large New York style pizza. It was the special. It didn’t note it came with cheese only and that pepperoni was extra. Look at all those circles on it. Areas without cheese! This pizza wasn’t good! Service at Alabaster, AL was horrible. When I called I was told pepperoni was extra. They didn’t say…sorry for the confusion. Just flat out toppings are extra. It says it comes with one topping. I’m sorry, a base pizza includes cheese.Otherwise, it’s just flatbread. Apparently, the cheese was the one topping. The picture online showed pepperoni on it. It should be a picture of just a cheese pizza then!! Also, I’m so tired of people wanting a tip for doing their job. We picked this up! You don’t get a tip for handing the pizza to my husband!
Food: 1
Service: 1
justin anderson
Driver dropped pizza and drink 10 houses down from my house then when i stood in the road waving him down he drives right past me i try to call the store and no answer for the first 2 trys
Atmosphere: 1
Food: 1
Service: 1
Toya Burns
The guy over phone was rude at store. Unable to place delivery order on phone with call center or app due to address is new and won’t pull up. He told me to figure it out on app and hung up. New to area and won’t be using them period
Great pizza and super fast! I try to get by once a week and it's always tasty. ??
Atmosphere: 5
Food: 5
Service: 5
Miguel M.
Excellent ??
Ashley Rhea
Just wanted to review a fast paced restaurant when I see them do something right! I ordered a pizza with banana peppers and the guy working forgot to add them while making my pizza. He right away offered to remake the pizza for me and give me the other one for free. Definitely didn’t have to I would have been fine without the peppers but the associate stepped up and corrected the problem without me even complaining. Best food customer service I have seen in awhile around here!
Atmosphere: 5
Food: 5
Service: 5
Jeff Hoehn
What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn’t know that he didn’t hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else’s order. Jeff put the pizza on the counter and said “I’m glad I called my wife, I think you gave me the wrong order, we ordered three pizzas”. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order. The employee didn’t want to hear that he had given us someone else’s order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his store” and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.The police came, jeff was calm, which they noted before they even went into papa John’s to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John’s ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.If anyone has any advice about what we should do please let us know.Hopefully the corporate office will pull the video from the camera behind the counter. I can’t imagine the owner of this franchise knows how his employees treat their customers.
The store manager at this location (Steven or Stephen) has a nasty and dismissive attitude! Our federal organization called to order 50 pizzas for an upcoming event and just wanted to know how much it would cost so that we could send a cashier’s check along with a very nice tip to staff. He became very upset and said we should not be calling his store and that he’s sketchy about the order. He rambled on and on about how we should not call his store and told us to call the area manager, Jessica. I asked him for her number and he hung up us. We will never ever do business this location thanks to your store manager.
Had the worst experience at this establishment. The manager (Steven) was the rudest person I had the displeasure of interacting with. My order was cold & when I went in to resolve the issue he threatened me & then proceeded to call the police. By far the most nerve-wracking experience I ever had. PLEASE BE CAREFUL HERE.
I order pizza from here about once a month. I order my pizza with light sauce and we'll done. Tonight for the 100th time guess what? Regular sauce and regular bake. I mean I am used to it at this point but it's not like I go out of my way to make these changes, they are actually options I select on the app. I really hate to complain but Itip good before receiving my order on a carry out order only to see that once again it's not the way I ordered. I called once to complain a few years back and they said the would do better. Doubtful!!
Friendliest Papa John's I've ever visited. They treat you like family. Delicious fresh pizza with a smile. The stuffed crust pizza and the cheese sticks are my personal favorite.
Barely any sauce on the pizza, just bread and cheese. Would recommend asking for more sauce if you don’t want that. Service was fine and the rest of the pizza was ok.
This is a bomb place to eat anytime great staff and awesome work environment. Want to drive want to make pizzas then this is the place for that. I love it.
Atmosphere: 5
Food: 5
Service: 5
The pizzas could be cut a bit better, but overall the best of the three main chains. Customer service is really good for this location and parking is a breeze.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chocolate Brownie
I ordered the extra large New York style pizza. It was the special. It didn’t note it came with cheese only and that pepperoni was extra. Look at all those circles on it. Areas without cheese! This pizza wasn’t good! Service at Alabaster, AL was horrible. When I called I was told pepperoni was extra. They didn’t say…sorry for the confusion. Just flat out toppings are extra. It says it comes with one topping. I’m sorry, a base pizza includes cheese.Otherwise, it’s just flatbread. Apparently, the cheese was the one topping. The picture online showed pepperoni on it. It should be a picture of just a cheese pizza then!! Also, I’m so tired of people wanting a tip for doing their job. We picked this up! You don’t get a tip for handing the pizza to my husband!
Food: 1
Service: 1
Driver dropped pizza and drink 10 houses down from my house then when i stood in the road waving him down he drives right past me i try to call the store and no answer for the first 2 trys
Atmosphere: 1
Food: 1
Service: 1
The guy over phone was rude at store. Unable to place delivery order on phone with call center or app due to address is new and won’t pull up. He told me to figure it out on app and hung up. New to area and won’t be using them period
Atmosphere: 1
Service: 1
Restaurantji Recommends
Great pizza and super fast! I try to get by once a week and it's always tasty. ??
Atmosphere: 5
Food: 5
Service: 5
Excellent ??
Just wanted to review a fast paced restaurant when I see them do something right! I ordered a pizza with banana peppers and the guy working forgot to add them while making my pizza. He right away offered to remake the pizza for me and give me the other one for free. Definitely didn’t have to I would have been fine without the peppers but the associate stepped up and corrected the problem without me even complaining. Best food customer service I have seen in awhile around here!
Atmosphere: 5
Food: 5
Service: 5
What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn’t know that he didn’t hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else’s order. Jeff put the pizza on the counter and said “I’m glad I called my wife, I think you gave me the wrong order, we ordered three pizzas”. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order. The employee didn’t want to hear that he had given us someone else’s order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his store” and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.The police came, jeff was calm, which they noted before they even went into papa John’s to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John’s ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.If anyone has any advice about what we should do please let us know.Hopefully the corporate office will pull the video from the camera behind the counter. I can’t imagine the owner of this franchise knows how his employees treat their customers.
Atmosphere: 1
Food: 5
Service: 1
Love this store? they're always so kind!
Atmosphere: 5
Food: 5
Service: 5
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