Terrible customer service. We spent $50 on pizza that was cold & the order was completely wrong. One manager said they would remake our order at no charge (when we requested) that manager has resigned & the new manager won’t honor that agreement. There are many other places in Alabaster to order pizza from but we have always enjoyed Papa John’s. Guess we’ll have to reconsider.
Amy Fix
First and last time to send my $$ on uncooked pizza. Missing tops and lack of toppings. Not sure what was wrong with the crust but had a weird flavor to it. Couldn't eat it.
Atmosphere: 1
Food: 1
Service: 3
James Windham
In my very humbly inflated opinion about pizza...this place is the Bee's knees!!!
Atmosphere: 5
Food: 5
Service: 5
K Stew
The store manager at this location (Steven or Stephen) has a nasty and dismissive attitude! Our federal organization called to order 50 pizzas for an upcoming event and just wanted to know how much it would cost so that we could send a cashier’s check along with a very nice tip to staff. He became very upset and said we should not be calling his store and that he’s sketchy about the order. He rambled on and on about how we should not call his store and told us to call the area manager, Jessica. I asked him for her number and he hung up us. We will never ever do business this location thanks to your store manager.
Service: 1
Micah Moore
Had the worst experience at this establishment. The manager (Steven) was the rudest person I had the displeasure of interacting with. My order was cold & when I went in to resolve the issue he threatened me & then proceeded to call the police. By far the most nerve-wracking experience I ever had. PLEASE BE CAREFUL HERE.
Tim Gardner
I order pizza from here about once a month. I order my pizza with light sauce and we'll done. Tonight for the 100th time guess what? Regular sauce and regular bake. I mean I am used to it at this point but it's not like I go out of my way to make these changes, they are actually options I select on the app. I really hate to complain but Itip good before receiving my order on a carry out order only to see that once again it's not the way I ordered. I called once to complain a few years back and they said the would do better. Doubtful!!
Alicia “Fish” Fishbaugh Wilkinson
Friendliest Papa John's I've ever visited. They treat you like family. Delicious fresh pizza with a smile. The stuffed crust pizza and the cheese sticks are my personal favorite.
Frances Isom
Barely any sauce on the pizza, just bread and cheese. Would recommend asking for more sauce if you don’t want that. Service was fine and the rest of the pizza was ok.
Stephen Wilkinson
This is a bomb place to eat anytime great staff and awesome work environment. Want to drive want to make pizzas then this is the place for that. I love it.
Atmosphere: 5
Food: 5
Service: 5
Matthew Hill
The pizzas could be cut a bit better, but overall the best of the three main chains. Customer service is really good for this location and parking is a breeze.
I ordered the extra large New York style pizza. It was the special. It didn’t note it came with cheese only and that pepperoni was extra. Look at all those circles on it. Areas without cheese! This pizza wasn’t good! Service at Alabaster, AL was horrible. When I called I was told pepperoni was extra. They didn’t say…sorry for the confusion. Just flat out toppings are extra. It says it comes with one topping. I’m sorry, a base pizza includes cheese.Otherwise, it’s just flatbread. Apparently, the cheese was the one topping. The picture online showed pepperoni on it. It should be a picture of just a cheese pizza then!! Also, I’m so tired of people wanting a tip for doing their job. We picked this up! You don’t get a tip for handing the pizza to my husband!
Food: 1
Service: 1
justin anderson
Driver dropped pizza and drink 10 houses down from my house then when i stood in the road waving him down he drives right past me i try to call the store and no answer for the first 2 trys
Atmosphere: 1
Food: 1
Service: 1
Toya Burns
The guy over phone was rude at store. Unable to place delivery order on phone with call center or app due to address is new and won’t pull up. He told me to figure it out on app and hung up. New to area and won’t be using them period
Atmosphere: 1
Service: 1
Brad Plaxco
Great pizza and super fast! I try to get by once a week and it's always tasty. ??
Terrible customer service. We spent $50 on pizza that was cold & the order was completely wrong. One manager said they would remake our order at no charge (when we requested) that manager has resigned & the new manager won’t honor that agreement. There are many other places in Alabaster to order pizza from but we have always enjoyed Papa John’s. Guess we’ll have to reconsider.
First and last time to send my $$ on uncooked pizza. Missing tops and lack of toppings. Not sure what was wrong with the crust but had a weird flavor to it. Couldn't eat it.
Atmosphere: 1
Food: 1
Service: 3
In my very humbly inflated opinion about pizza...this place is the Bee's knees!!!
Atmosphere: 5
Food: 5
Service: 5
The store manager at this location (Steven or Stephen) has a nasty and dismissive attitude! Our federal organization called to order 50 pizzas for an upcoming event and just wanted to know how much it would cost so that we could send a cashier’s check along with a very nice tip to staff. He became very upset and said we should not be calling his store and that he’s sketchy about the order. He rambled on and on about how we should not call his store and told us to call the area manager, Jessica. I asked him for her number and he hung up us. We will never ever do business this location thanks to your store manager.
Service: 1
Had the worst experience at this establishment. The manager (Steven) was the rudest person I had the displeasure of interacting with. My order was cold & when I went in to resolve the issue he threatened me & then proceeded to call the police. By far the most nerve-wracking experience I ever had. PLEASE BE CAREFUL HERE.
I order pizza from here about once a month. I order my pizza with light sauce and we'll done. Tonight for the 100th time guess what? Regular sauce and regular bake. I mean I am used to it at this point but it's not like I go out of my way to make these changes, they are actually options I select on the app. I really hate to complain but Itip good before receiving my order on a carry out order only to see that once again it's not the way I ordered. I called once to complain a few years back and they said the would do better. Doubtful!!
Friendliest Papa John's I've ever visited. They treat you like family. Delicious fresh pizza with a smile. The stuffed crust pizza and the cheese sticks are my personal favorite.
Barely any sauce on the pizza, just bread and cheese. Would recommend asking for more sauce if you don’t want that. Service was fine and the rest of the pizza was ok.
This is a bomb place to eat anytime great staff and awesome work environment. Want to drive want to make pizzas then this is the place for that. I love it.
Atmosphere: 5
Food: 5
Service: 5
The pizzas could be cut a bit better, but overall the best of the three main chains. Customer service is really good for this location and parking is a breeze.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chocolate Brownie
Restaurantji Recommends
I ordered the extra large New York style pizza. It was the special. It didn’t note it came with cheese only and that pepperoni was extra. Look at all those circles on it. Areas without cheese! This pizza wasn’t good! Service at Alabaster, AL was horrible. When I called I was told pepperoni was extra. They didn’t say…sorry for the confusion. Just flat out toppings are extra. It says it comes with one topping. I’m sorry, a base pizza includes cheese.Otherwise, it’s just flatbread. Apparently, the cheese was the one topping. The picture online showed pepperoni on it. It should be a picture of just a cheese pizza then!! Also, I’m so tired of people wanting a tip for doing their job. We picked this up! You don’t get a tip for handing the pizza to my husband!
Food: 1
Service: 1
Driver dropped pizza and drink 10 houses down from my house then when i stood in the road waving him down he drives right past me i try to call the store and no answer for the first 2 trys
Atmosphere: 1
Food: 1
Service: 1
The guy over phone was rude at store. Unable to place delivery order on phone with call center or app due to address is new and won’t pull up. He told me to figure it out on app and hung up. New to area and won’t be using them period
Atmosphere: 1
Service: 1
Great pizza and super fast! I try to get by once a week and it's always tasty. ??
Atmosphere: 5
Food: 5
Service: 5
Excellent ??
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