Just wanted to review a fast paced restaurant when I see them do something right! I ordered a pizza with banana peppers and the guy working forgot to add them while making my pizza. He right away offered to remake the pizza for me and give me the other one for free. Definitely didn’t have to I would have been fine without the peppers but the associate stepped up and corrected the problem without me even complaining. Best food customer service I have seen in awhile around here!
Atmosphere: 5
Food: 5
Service: 5
Jeff Hoehn
What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn’t know that he didn’t hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else’s order. Jeff put the pizza on the counter and said “I’m glad I called my wife, I think you gave me the wrong order, we ordered three pizzas”. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order. The employee didn’t want to hear that he had given us someone else’s order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his store” and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.The police came, jeff was calm, which they noted before they even went into papa John’s to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John’s ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.If anyone has any advice about what we should do please let us know.Hopefully the corporate office will pull the video from the camera behind the counter. I can’t imagine the owner of this franchise knows how his employees treat their customers.
Atmosphere: 1
Food: 5
Service: 1
Jeff H.
What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn't know that he didn't hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else's order. Jeff put the pizza on the counter and said "I'm glad I called my wife, I think you gave me the wrong order, we ordered three pizzas". Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order. The employee didn't want to hear that he had given us someone else's order and that all jeff wanted was the pizza that we ordered and paid $58 for. He started yelling for jeff to get the "F$&@ out of his store" and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza. The police came, jeff was calm, which they noted before they even went into papa John's to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John's ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm. Hopefully the corporate office will pull the video from the camera behind the counter. I can't imagine the owner of this franchise knows how his employees treat their customers.
Hannah Dupont
Love this store? they're always so kind!
Atmosphere: 5
Food: 5
Service: 5
harumaki _
Second time ordering delivery. Last time. Both times have taken a literal hour to deliver just one pizza.
Food: 3
Service: 1
Kip
Do not order early and expect to pick it up when you designate a later time from the alabaster store!! They won’t start making it until that time. You’ll have to wait 25
Food: 4
Service: 3
Paul Wilson
Pizza was bussin! Lemon Pepper Buffalo wings were bussin. 10/10. Don't pay attention to the bad reviews. idk what they are talking about.
Atmosphere: 5
Food: 5
Service: 5
Cindy Cato
Don't waste your time writing a review because it's apparent they delete them if they're too critical.
Atmosphere: 2
Food: 1
Service: 1
Manuela P.
Though I would recommend this Papa John's, I would caution people to follow up and maybe PICK UP their order. We were staying in the parking lot (with our camper) of a great local brewery, Harvest host members Silia. Their food truck for the evening never showed up, so we needed a delivery (it was too hot to cook in the camper trailer). The lady I spoke to with my order seemed disengaged and I tried to be very clear about my allergy to all chili peppers, bell peppers etc. Even though it was about 7pm on a weeknight, the order took about 75 minutes instead of the 45 I was quoted. The pizza it self was ok but not one of the best I have had with Papa John's, AND, there was a green chili pepper!!! So I could not eat the pizza anywhere near that side of the pizza :o. ....
Joseph Tillman
Steven, the manager, and all the staff tonight were so awesome and welcoming! I'm in food service myself and would love to have any of them on my team! Highly recommend!
My order is always correct and they’re always kind!
Atmosphere: 5
Food: 5
Service: 5
Kelsey
The food is always fresh and prepared correctly. I haven't ever had any issue with this location. They do pizza better than most in this area. They also have other options beyond pizza. Thank you!Vegetarian options: The vegetables are always fresh and I love that they cook the spinach into the pizza not just place on top like some other pizza places.
Atmosphere: 3
Food: 5
Service: 5
Olivia S.
This is our go-to papa John's and we have always had good experiences! Today Stephen helped at the counter and he is the best! Hard to beat that level of customer service. Love this location.
Brad Rowan
The pizza was great, and it took almost no time, I ordered Sat down and they had my pizza in about 15min
Atmosphere: 4
Food: 5
Service: 5
Corey Baginski
Great experience, every time! Orders always done correctly. Thank you!
Just wanted to review a fast paced restaurant when I see them do something right! I ordered a pizza with banana peppers and the guy working forgot to add them while making my pizza. He right away offered to remake the pizza for me and give me the other one for free. Definitely didn’t have to I would have been fine without the peppers but the associate stepped up and corrected the problem without me even complaining. Best food customer service I have seen in awhile around here!
Atmosphere: 5
Food: 5
Service: 5
What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn’t know that he didn’t hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else’s order. Jeff put the pizza on the counter and said “I’m glad I called my wife, I think you gave me the wrong order, we ordered three pizzas”. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order. The employee didn’t want to hear that he had given us someone else’s order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his store” and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.The police came, jeff was calm, which they noted before they even went into papa John’s to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John’s ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.If anyone has any advice about what we should do please let us know.Hopefully the corporate office will pull the video from the camera behind the counter. I can’t imagine the owner of this franchise knows how his employees treat their customers.
Atmosphere: 1
Food: 5
Service: 1
What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn't know that he didn't hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else's order. Jeff put the pizza on the counter and said "I'm glad I called my wife, I think you gave me the wrong order, we ordered three pizzas". Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order. The employee didn't want to hear that he had given us someone else's order and that all jeff wanted was the pizza that we ordered and paid $58 for. He started yelling for jeff to get the "F$&@ out of his store" and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza. The police came, jeff was calm, which they noted before they even went into papa John's to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John's ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm. Hopefully the corporate office will pull the video from the camera behind the counter. I can't imagine the owner of this franchise knows how his employees treat their customers.
Love this store? they're always so kind!
Atmosphere: 5
Food: 5
Service: 5
Second time ordering delivery. Last time. Both times have taken a literal hour to deliver just one pizza.
Food: 3
Service: 1
Do not order early and expect to pick it up when you designate a later time from the alabaster store!! They won’t start making it until that time. You’ll have to wait 25
Food: 4
Service: 3
Pizza was bussin! Lemon Pepper Buffalo wings were bussin. 10/10. Don't pay attention to the bad reviews. idk what they are talking about.
Atmosphere: 5
Food: 5
Service: 5
Don't waste your time writing a review because it's apparent they delete them if they're too critical.
Atmosphere: 2
Food: 1
Service: 1
Though I would recommend this Papa John's, I would caution people to follow up and maybe PICK UP their order. We were staying in the parking lot (with our camper) of a great local brewery, Harvest host members Silia. Their food truck for the evening never showed up, so we needed a delivery (it was too hot to cook in the camper trailer). The lady I spoke to with my order seemed disengaged and I tried to be very clear about my allergy to all chili peppers, bell peppers etc. Even though it was about 7pm on a weeknight, the order took about 75 minutes instead of the 45 I was quoted. The pizza it self was ok but not one of the best I have had with Papa John's, AND, there was a green chili pepper!!! So I could not eat the pizza anywhere near that side of the pizza :o. ....
Steven, the manager, and all the staff tonight were so awesome and welcoming! I'm in food service myself and would love to have any of them on my team! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My order is always correct and they’re always kind!
Atmosphere: 5
Food: 5
Service: 5
The food is always fresh and prepared correctly. I haven't ever had any issue with this location. They do pizza better than most in this area. They also have other options beyond pizza. Thank you!Vegetarian options: The vegetables are always fresh and I love that they cook the spinach into the pizza not just place on top like some other pizza places.
Atmosphere: 3
Food: 5
Service: 5
This is our go-to papa John's and we have always had good experiences! Today Stephen helped at the counter and he is the best! Hard to beat that level of customer service. Love this location.
The pizza was great, and it took almost no time, I ordered Sat down and they had my pizza in about 15min
Atmosphere: 4
Food: 5
Service: 5
Great experience, every time! Orders always done correctly. Thank you!