I can never get them on the phone at the Albertville, Alabama location. They now have messed up two of my orders. I picked up a turtle pie today for my birthday. It was made wrong and frankly, I want to throw it in the trash. It did not have a chocolate crust, it hardly had any caramel topping, it had broken pecans on top. If you read the description, it is very clear. I don’t recommend this location. No way to contact, no one is trained on the menu obviously, and when you order anything that is on the menu, it should be that and not some made up concoction. I will never trust this place and certainly never for a special occasion. I am very disappointed and will not be back. I did message and call the national number and they apologized but it was not them! It was the Albertville location.
Marie Rhinehart
It seems as every time we stop by they are always out of waffle cones. What’s the point of even serving ice cream if no waffle cones? We stop by atleast once a month, and almost every time we have to wait 30-45 minutes longer just to get served with a waffle cone! Sad to say, we will just go to cold stone and quit coming here altogether! I don’t recommend Baskin Robbins/Dunkin Doughnuts in Albertville.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Phelps
My coworker and I ordered 2 banana splits. My banana split was supposed to have vanilla, chocolate, and strawberry ice cream with marshmallow, hot fudge and strawberry topping and no cherries. What I got was no banana, coconut, vanilla and strawberry ice cream with hot fudge topping and cherries. I am very much allergic to coconut so of course I took it back only for the person in charge to argue with my husband and me that it wasn’t coconut ice cream because “they are out”. The ice cream I left with was three scoops of chocolate with hot fudge and cherries. I am livid
Lisa
They need new management, the young workers they work great but the older workers they are slow and they don't like working. I doordash so I come here a lot to pick up orders, and there's a specific manager that throws a tantrum whenever she's speaking on th drive-thru headset, she rolls her eyes and throws he hands up. Everytime I get a order from BR they always say "we don't have that item no more, could you give them a call" or "we don't have that item at the moment"
Investors of BR yall should fix this
Service: 1
Harsh Patel
I was there 5.30 lights are off and door closed but they are in inside
Atmosphere: 1
Food: 1
Service: 1
David Vice
Ice cream tasted horrible, but that's only IF you're able to even get it from the bowl to your mouth. The ice cream bowls are served with plastic spoons so flexible that I doubt you could eat soup with them.
Atmosphere: 1
Food: 1
Service: 1
Lisa Hawkins
We have been to this location 3 times. Two of those were a couple of years ago, and both were bad experiences. One being a hair in my partially eaten waffle cone. When I tried to call to let them know, I discovered they had no phone. I decided since it's been a long time, I would try it again. Mistake. My husband only eats chocolate ice cream. He ended up just not eating any, because they only had plain chocolate. None of the mixed chocolate flavors you'd expect from an ice cream shop. I ordered two dips- oreo and strawberry cheesecake on a sugar cone(they were out of the waffle cones we wanted). $5 later I got strawberry cheesecake (very good) and a really small dip of chocolate chips on a stale cake cone. How can these type things happen everytime we go. Today was are last time.
Atmosphere: 1
Food: 1
Service: 1
Travis Halliwill
The women who served us was very nice.
T. N.
Great customer service ? Good ice cream. Worth the price.
Chuck Ellis
Not a better flavor to be had at Baskin-Robbins.Been a Daiquiri Ice coniseuer for over 45 years. It is, simple the best.Thankful to have 'em back in Albertville, Alabama.!
would give this place 0 stars if i could <3 staff is always rude and they are always out of whatever you're going to order, no matter what time it is. good luck getting something even remotely close to what you had in mind when you pulled up!! go somewhere else, do not even attempt, not worth it soldiers?
Bonnie Rainey
In the past I was not happy with my experience at this store. Today I was very happy with the service and the ice cream. An employee named Dex remembered me from the previous trip and remembered our conversation about the flavors of ice cream and the fact that no waffle cones were available. He made sure there was waffle cones and told me right off the bat they just opened up a container of butter pecan. I am very thankful for Dex and kudos to him for an excellent customer experience.
Bonnie Rainey
Everytime I want ice cream they are always out of waffle cones and sugar cones.
sheena hooper
Out of almost all ice cream manager had an attitude going to DQ
Samantha Bost
Ordered two banana splits.Had no bananas, no hot fudge and only two flavors of ice cream.
I can never get them on the phone at the Albertville, Alabama location. They now have messed up two of my orders. I picked up a turtle pie today for my birthday. It was made wrong and frankly, I want to throw it in the trash. It did not have a chocolate crust, it hardly had any caramel topping, it had broken pecans on top. If you read the description, it is very clear. I don’t recommend this location. No way to contact, no one is trained on the menu obviously, and when you order anything that is on the menu, it should be that and not some made up concoction. I will never trust this place and certainly never for a special occasion. I am very disappointed and will not be back. I did message and call the national number and they apologized but it was not them! It was the Albertville location.
It seems as every time we stop by they are always out of waffle cones. What’s the point of even serving ice cream if no waffle cones? We stop by atleast once a month, and almost every time we have to wait 30-45 minutes longer just to get served with a waffle cone! Sad to say, we will just go to cold stone and quit coming here altogether! I don’t recommend Baskin Robbins/Dunkin Doughnuts in Albertville.
Atmosphere: 1
Food: 1
Service: 1
My coworker and I ordered 2 banana splits. My banana split was supposed to have vanilla, chocolate, and strawberry ice cream with marshmallow, hot fudge and strawberry topping and no cherries. What I got was no banana, coconut, vanilla and strawberry ice cream with hot fudge topping and cherries. I am very much allergic to coconut so of course I took it back only for the person in charge to argue with my husband and me that it wasn’t coconut ice cream because “they are out”. The ice cream I left with was three scoops of chocolate with hot fudge and cherries. I am livid
They need new management, the young workers they work great but the older workers they are slow and they don't like working. I doordash so I come here a lot to pick up orders, and there's a specific manager that throws a tantrum whenever she's speaking on th drive-thru headset, she rolls her eyes and throws he hands up. Everytime I get a order from BR they always say "we don't have that item no more, could you give them a call" or "we don't have that item at the moment"
Investors of BR yall should fix this
Service: 1
I was there 5.30 lights are off and door closed but they are in inside
Atmosphere: 1
Food: 1
Service: 1
Ice cream tasted horrible, but that's only IF you're able to even get it from the bowl to your mouth. The ice cream bowls are served with plastic spoons so flexible that I doubt you could eat soup with them.
Atmosphere: 1
Food: 1
Service: 1
We have been to this location 3 times. Two of those were a couple of years ago, and both were bad experiences. One being a hair in my partially eaten waffle cone. When I tried to call to let them know, I discovered they had no phone. I decided since it's been a long time, I would try it again. Mistake. My husband only eats chocolate ice cream. He ended up just not eating any, because they only had plain chocolate. None of the mixed chocolate flavors you'd expect from an ice cream shop. I ordered two dips- oreo and strawberry cheesecake on a sugar cone(they were out of the waffle cones we wanted). $5 later I got strawberry cheesecake (very good) and a really small dip of chocolate chips on a stale cake cone. How can these type things happen everytime we go. Today was are last time.
Atmosphere: 1
Food: 1
Service: 1
The women who served us was very nice.
Great customer service ? Good ice cream. Worth the price.
Not a better flavor to be had at Baskin-Robbins.Been a Daiquiri Ice coniseuer for over 45 years. It is, simple the best.Thankful to have 'em back in Albertville, Alabama.!
Restaurantji Recommends
would give this place 0 stars if i could <3 staff is always rude and they are always out of whatever you're going to order, no matter what time it is. good luck getting something even remotely close to what you had in mind when you pulled up!! go somewhere else, do not even attempt, not worth it soldiers?
In the past I was not happy with my experience at this store. Today I was very happy with the service and the ice cream. An employee named Dex remembered me from the previous trip and remembered our conversation about the flavors of ice cream and the fact that no waffle cones were available. He made sure there was waffle cones and told me right off the bat they just opened up a container of butter pecan. I am very thankful for Dex and kudos to him for an excellent customer experience.
Everytime I want ice cream they are always out of waffle cones and sugar cones.
Out of almost all ice cream manager had an attitude going to DQ
Ordered two banana splits.Had no bananas, no hot fudge and only two flavors of ice cream.
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