Dunkin'
8171 US-431, Albertville
(256) 869-6075
Recent Reviews
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It's Dunkin'
Atmosphere: 5
Food: 5
Service: 5
They didn't have, then they did...doughnuts were cold and hard. Not good, sorry š
Atmosphere: 2
Food: 2
Service: 2
My order was great accurate and was everything I expected the only issue I have is with the service. It doesn't always happen but there has been a few occasions in which the was just plain awkward. The staff didnt want to be there and you could tell not only in their body language but by the attitude as well. They still made my order and it was correct but you could really tell they didnt want to and the only other issue I had is the store itself seems like they constantly run out of popular flavors of ice cream a lot and can be frustrating especially when you order ahead in the app and when you get to the store to pick up your order you get told they dont have it and they ran out a few days ago and you still get told the exact same thing when you choose another flavor. I just wish they could inform the customers of that kind of thing someway to avoid the whole ordeal altogether.
Atmosphere: 4
Food: 5
Service: 3
Showed up about 930pm to get coffee before work. First employee came on asked if I would be using my app. Then a second employee cut in and told me that the store was closed. Weird cause your website says 10 pm.. and there were other customers parked out front. Please either fix your hours or speak to your employees. I was having a bad enough start to my day and not being able to get coffee before a 3rd shift job just makes it worst.
Atmosphere: 1
Food: 1
Service: 1
Very quick service!
Atmosphere: 5
Food: 5
Service: 5
Snackin bacon didnāt fill up but 1/4 the bag. For $3.50? I even asked the girl at the window if that was the correct portion. She just said āYeahā. Tastes great. Good coffee but corporate needs to take a look at what they are offering for those kinds of prices.
Atmosphere: 5
Food: 2
Service: 1
Posted hours on door says week nights open until 8 pm. Was there at 7:05 pm and people inside but doors all locked. Completion across street was open and got our business
Atmosphere: 1
Food: 2
Service: 1
Very kind young lady, very helpful regarding the area.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with this Dunkin! Iāve come through the drive thru twice this week with horrible customer service.This morning I ordered my usual iced coffee, waited about 10+ min only to be ignored at the window (no one would come to the window even though the employees saw me waiting) and asked āwhat was my order?ā Like what? When I placed my order it appeared correct on the screen, Iām not sure how my order got lost? I canāt believe the amount of employees wearing headsets for what? You canāt even take my order. I donāt understand how you get my order lost. This use to be a good Dunkin when it first openedā¦
Great cold brew!
Restaurantji Recommends
Not a good place. They close at 9pm. App says till 10pm. Young teenagers were rude. Stay away
Closed at 8:45 even though their hours of operations posted they do not close until 9. Online hours say they close at 10. Please address the issue
Best ice cream (Baskin Robbins)
My son's favorite coffee shop
Loved this place! We were traveling from GA & had great service. Thank you Molly & Whitney for such a great experience!
Atmosphere: 5
Food: 5
Service: 5
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