Ordered breakfast this morning the burrito was the burrito has barely any eggs in it minimal cheese a half a slice of sausage and one small bacon for the ultimate meat burrito that was very minimal when I called back to ask about it they said the GM made it and the GM made it with very minimal ingredients small burrito to say the least not worth the $8.
Atmosphere: 5
Food: 1
Service: 5
Angel Morgan
They never get my order right I'm done going back to this place never again sad need to do betterš
Atmosphere: 1
Food: 1
Service: 1
Jess Nelson
We did an app order for a grilled cheese, junior burger, mozzarella sticks, and chili cheese fries. They brought it out (and of course they never recite your order to you to confirm it), I checked the bag and saw the mozzarella sticks were missing. We pushed the button to let them know and they said āweāre out of thoseāā¦ They should have said something or even offered another option to replace it, but no. After getting home and opening the burger, it was also wrong and inedible. The chili cheese fries tasted like they were a day old. They absolutely suck at the Alexandria location and need to get it together. Especially when there is only one other restaurant in town.
Atmosphere: 1
Food: 1
Service: 1
sabrina summers
Don't bother trying to get there on Sunday mornings. Google, sonic website, and mobile app all claim they open at 9 am ( which they used to) which apparently isn't the case anymore. I ordered through the mobile app, already paid, and parked before I realized there was not one worker there. Me and a couple of other paying customers were waiting to get/give their order when one person showed up around 9:30. I went ahead and called the location to see about getting a refund, when after the third ring the phone had been disconnected. I physically went to the door and talked to the girl who stated they don't open until 10, and my order won't be ready until then. I asked for a refund and she said she couldn't do that either. Spent close to thirty minutes and two phone calls with customer service getting refund and filling a complaint.
Atmosphere: 1
Food: 1
Service: 1
Casey Emery
I was wanting a late night sweet treat and with not many options in town, I decided to stop by for a Sonic Blast. I pulled up to the first stall and it had a black screen, I drove to another stall and it also had a black screen, I drove to a third stall that finally looked to be working and pressed the button. I waited for about 5 minutes and no one came to take my order and the whole time the screen said the button was activated. A lady pulled up next to me and got someone so after she ordered, I hit the button again. Still nothing. An employee came out so I asked if the stall was working and she said no. So I asked why a sign wasn't on it and she said it was working this morning. Okay, but it's not working now. So I drove around again and hit the button just to continue to wait. The whole time I was waiting, I was also trying to place a mobile order, but the app was glitching out and would ask me to sign in, bring me back to the app and ask me to sign in again. So after 20 minutes of waiting, I pushed the button one last time and she finally answers. I ask for a blast and she tells me they're only doing shakes. What a complete waste of time. I should've known after struggling to find a working screen that it was just going to be downhill from there. I'll drive out of my way to Jacksonville before I go back to this Sonic.
Atmosphere: 1
Service: 1
Lindsay Griffin
Looks like only two people working. One walked outside and saw us pull up. My husband pushed the button. No one came to take our order. Mind you, no one was there customer wise! How disappointing! Something needs to be done.
Atmosphere: 1
Food: 1
Service: 1
Raymond Brown
Waited 45 minutes on two hot dogs and two shakes. I would have drove off and left if I already hadnāt of paid !!! No customer service !!
Atmosphere: 1
Food: 3
Service: 1
Brittany Garcia
The food was fresh and the strawberry cheesecake shake is very good.
I pulled up to order they took about 8 minutes to take my order. I had to press the burton several times as they kept hanging up. My food was wrong when i got home and when I called the store at 8:42 i was told to āstop calling this storeā. I highly do not recommend eating at this sonic, very unprofessional and rude. Iāve never in my 68 years of living called a restaurant and was told not to call the store.
Taylor Murphy
Good food the.workers friendly every time I go out there
Chase Moore
Food was ok. When I go to pay she didn't give me all my change. I ask how much my order was & she still didn't give me the rest of my change. Then she just standed there waiting on a tip. Is that how it works now& days? They keep your change & then want you to tip them
Stephine McNeal
Our service was horrible waited at two different stalls thinking they may have been broken only to find out there weren't spent an hour waiting for someone to take our order I even walked to the door to see what was going on still never got to place an order. Worst experience ever
Mike Green
Pitiful. Just like most places these days. Been sitting here for 5 minutes after hitting the button and still nothing. Not even busy. One other car here. I have seen 5 people inside eating and on their phone.
Ordered breakfast this morning the burrito was the burrito has barely any eggs in it minimal cheese a half a slice of sausage and one small bacon for the ultimate meat burrito that was very minimal when I called back to ask about it they said the GM made it and the GM made it with very minimal ingredients small burrito to say the least not worth the $8.
Atmosphere: 5
Food: 1
Service: 5
They never get my order right I'm done going back to this place never again sad need to do betterš
Atmosphere: 1
Food: 1
Service: 1
We did an app order for a grilled cheese, junior burger, mozzarella sticks, and chili cheese fries. They brought it out (and of course they never recite your order to you to confirm it), I checked the bag and saw the mozzarella sticks were missing. We pushed the button to let them know and they said āweāre out of thoseāā¦ They should have said something or even offered another option to replace it, but no. After getting home and opening the burger, it was also wrong and inedible. The chili cheese fries tasted like they were a day old. They absolutely suck at the Alexandria location and need to get it together. Especially when there is only one other restaurant in town.
Atmosphere: 1
Food: 1
Service: 1
Don't bother trying to get there on Sunday mornings. Google, sonic website, and mobile app all claim they open at 9 am ( which they used to) which apparently isn't the case anymore. I ordered through the mobile app, already paid, and parked before I realized there was not one worker there. Me and a couple of other paying customers were waiting to get/give their order when one person showed up around 9:30. I went ahead and called the location to see about getting a refund, when after the third ring the phone had been disconnected. I physically went to the door and talked to the girl who stated they don't open until 10, and my order won't be ready until then. I asked for a refund and she said she couldn't do that either. Spent close to thirty minutes and two phone calls with customer service getting refund and filling a complaint.
Atmosphere: 1
Food: 1
Service: 1
I was wanting a late night sweet treat and with not many options in town, I decided to stop by for a Sonic Blast. I pulled up to the first stall and it had a black screen, I drove to another stall and it also had a black screen, I drove to a third stall that finally looked to be working and pressed the button. I waited for about 5 minutes and no one came to take my order and the whole time the screen said the button was activated. A lady pulled up next to me and got someone so after she ordered, I hit the button again. Still nothing. An employee came out so I asked if the stall was working and she said no. So I asked why a sign wasn't on it and she said it was working this morning. Okay, but it's not working now. So I drove around again and hit the button just to continue to wait. The whole time I was waiting, I was also trying to place a mobile order, but the app was glitching out and would ask me to sign in, bring me back to the app and ask me to sign in again. So after 20 minutes of waiting, I pushed the button one last time and she finally answers. I ask for a blast and she tells me they're only doing shakes. What a complete waste of time. I should've known after struggling to find a working screen that it was just going to be downhill from there. I'll drive out of my way to Jacksonville before I go back to this Sonic.
Atmosphere: 1
Service: 1
Looks like only two people working. One walked outside and saw us pull up. My husband pushed the button. No one came to take our order. Mind you, no one was there customer wise! How disappointing! Something needs to be done.
Atmosphere: 1
Food: 1
Service: 1
Waited 45 minutes on two hot dogs and two shakes. I would have drove off and left if I already hadnāt of paid !!! No customer service !!
Atmosphere: 1
Food: 3
Service: 1
The food was fresh and the strawberry cheesecake shake is very good.
Atmosphere: 3
Food: 4
Service: 4
Awesome service as usual
Atmosphere: 5
Food: 4
Service: 5
Very rude refused order
Restaurantji Recommends
I pulled up to order they took about 8 minutes to take my order. I had to press the burton several times as they kept hanging up. My food was wrong when i got home and when I called the store at 8:42 i was told to āstop calling this storeā. I highly do not recommend eating at this sonic, very unprofessional and rude. Iāve never in my 68 years of living called a restaurant and was told not to call the store.
Good food the.workers friendly every time I go out there
Food was ok. When I go to pay she didn't give me all my change. I ask how much my order was & she still didn't give me the rest of my change. Then she just standed there waiting on a tip. Is that how it works now& days? They keep your change & then want you to tip them
Our service was horrible waited at two different stalls thinking they may have been broken only to find out there weren't spent an hour waiting for someone to take our order I even walked to the door to see what was going on still never got to place an order. Worst experience ever
Pitiful. Just like most places these days. Been sitting here for 5 minutes after hitting the button and still nothing. Not even busy. One other car here. I have seen 5 people inside eating and on their phone.
Atmosphere: 1
Food: 1
Service: 1
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