Dairy Queen Grill & Chill

Ordered online and still had to wait. Guess what, my food was wrong. My burger is missing 😒

I am not one to typically leave reviews; however, repeated disappointing experiences at this location have compelled me to share feedback. It raises serious questions about whether management is either unaware of the ongoing issues or unable to effectively operate the business.

Too often, the ice cream machine is out of service, staffing is insufficient to properly assist customers, and the food quality is consistently mediocre. Most concerning, today at 2:00 p.m., the restaurant was closed until 4:00 p.m. according to the handwritten sign on the window—despite staff inside and vehicles present. I have a photo if you'd like verification.

This is a unique and historic location with tremendous potential, yet the poor service overshadows what could be a truly great customer experience. Running a business requires passion, consistency, and accountability. If that commitment is lacking, then leadership should ensure it is placed in the hands of someone who can operate it as it deserves.

Atmosphere: 5

Food: 2

Service: 1

If l could rate lower would be a 0! Coming from out of town my 88 year old grandmother wanted some icecream etc... l ordered at the window they had 2 in front and a drive threw. I ordered at the one on the left. Everyone got there order but me! Within mins! I promise u about 7 to 10 different people. I ask 3 times about mine. Never got it after about 40 mins! I ask for refund! One lady in the back was eating toppings with bare hands and fixing people order. I have never seen anything like this!!!! Had a over 3 hour drive back home. I didnt fuss at them or anything but l did tell them this was the worst service ever.

Atmosphere: 1

Food: 1

Service: 1

This place is slow moving. The food takes too long to receive. Always something broken or they are out of something. One choice for a dipped cone.

Atmosphere: 2

Food: 2

Service: 2

This place is a joke...if u get waited the food is good if it's correct

Atmosphere: 1

Food: 3

Service: 1

Sat at the drive through speaker for over 30 minutes never acknowledged when I pulled up never had an order taken which upset my daughter on her birthday so McDonald's got my 80 dollar order don't think I will be back to this location

Atmosphere: 1

Food: 1

Service: 1

Chicken sandwich was good. Cheeseburger horrible

Atmosphere: 4

Food: 1

Service: 3

We waited 10 to 15 minutes and no one took our order.

Atmosphere: 4

Food: 5

Service: 1

The ice cream in my blizzard was spoiled

Food: 2

Understaffed they were working hard to get everyone's orders ready great employees working hard

Atmosphere: 5

Food: 5

Service: 5

Slow service

Atmosphere: 3

Food: 3

Service: 2

Nothing was right about our order. Banana split, no banana, no cherry. Served us two drinks that belonged to someone else, we only ordered 1.
Forgot the hamburger, then forgot the onion rings. Very unorganized. Did apologize.

Atmosphere: 1

Food: 2

Service: 1

Sad experience every time. It’s the only place to get ice cream so we return but I won’t be back for a while. Blizzards are always melting and literally dripping out of the lid. Not identifiable when you try to pass them out to the kids. Truly a shame. $26 to have a huge melty mess

I placed an online Order and when I arrived not only did I wait 20 mins. I wanted other people who ordered after I arrived get their food before me.

Atmosphere: 2

Food: 3

Service: 1

They are very stingy with there hot fudge in the hot fudge Sundays that they serve

Atmosphere: 4

Food: 1

Service: 5