I ordered grilled chicken sandwiches in 2 different occasions. In the first instance, the chicken was raw and had to dump the whole sandwich. 2 days ago I ordered the same,which almost took 25 minutes .I didn't check how it looked like until I got to my workplace only to find out that the chicken was all sooth.I didn't even take a bite!This location is nasty and wonder if what they make is fit for human consumption.
Atmosphere: 3
Food: 1
Service: 1
Chelle M
If I could give them zero stars I would. I did an online order through the app. They told us when we got there to pick up our food that they were out of several items and they left the chicken off the salad. We asked for a refund on those items and were ignored. They refused to speak with us. We called corporate and were told there was nothing they could do but we might get a call from their leadership team.
Atmosphere: 1
Food: 1
Service: 1
Talitha Carter
Waited thirty minutes for my meal and they gave it to the wrong person . Seven cars outside waiting for food . I wish I went to Wendy’s across the street.homeless people outside too bad environment and slow
Atmosphere: 1
Food: 1
Service: 1
Val Atchison
Inside was locked at 5pm. Drive thru order was wrong. No way to have it corrected unless I sat in line for another 30 minutes. Not worth that
Food: 3
Service: 3
Recommended dishes: The House Zalad, Chicken Finger Plate
Donny Allen
Cannot enter the store. The doors are locked. Drive thru only. The Drive thru was extremely long and wasn't moving. I went somewhere else.
Atmosphere: 1
Service: 1
Corey McCormick
The new sandwich is so
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Extra Sauce, Grilled Cobb Salad, Brownies, Traditional Wings - 5, Big Zax Snak Meal, Nibblets Meal, Fingerz Family Pack
Randy Simmons
I do not eat here because of the bad reviews and do not understand why y’all keep going back if the food and service and employees are that bad sounds like management doesn’t care stay away and they will close it down because they don’t seem to understand your money keeps them working there are other places close by that have chicken fingers and sandwiches
Atmosphere: 1
Food: 1
Service: 1
Kimberly Lowder
This was the worst fast food experience of my life and I'm middle aged and overweight. That should say something to the quantity of fast food experiences I've had. I placed a mobile order at 9:16pm, ap said to be there at 9:31. We pulled through drive through 5 minutes early, the child at the speaker said "hold on".We waited.She comes back and says, "pull around".We did.We pull ahead she asks for our order and we state we had a mobile order for Kim. She said to pull to the end of the sidewalk and someone will bring it out when it's done.We do.They don't.Finally at 9:51 (25 mins after arrival and 9 minutes before close) we pop the cad in reverse and head back to the window. She said "What's the name again?"We tell her, she walks awayn comes back with our $17.31 order from the counter and says "Oh it's been right here, just no one wanted to bring it out to you cause we been cleanin' and stuff."I look at my dear husband who's been driving for 6 hours through snow and ice and apologized.As I'm digging through a bag of COLD food, he demands a manager and the little girl working has the AUDACITY to ask us to pull up to the end of the sidewalk to wait for him as he's busy talking to someone in the back. Hell.to.the.no.He says that we'll wait right here. Someone else approaches the window (at this point you'd think it would be a manager right?!) and she asks what we need. (Nope, not a manager). We said we need a manager. She said he was busy getting ready to close so he wasn't available. We said that was fine, we weren't in a hurry, considering our food was already cold and we'd already waited 40 minutes. She slams the window.Fast forward about a minute and the sweetest and most professional fella that was doing the best he could with the pile of trash he has to work with came to the window. We explained briefly about our experiences with his staff. How honestly, the wait sucked, but the customer service was exceedingly the worst part and how the girls were laughing as they were telling us that no one wanted to bring it out to us. He explained that he's been on the job in this market less than two weeks and turning brands around is a slow and steady job. In the end, he did what he had to to make it right, kindly, professionally and to the best of his abilities. Kudos to you my man but I wish I could witness the firing of both of those girls. Unfortunately I live 6 hours from here and won't be returning to Zaxby's on our next trip through.Sidenote: I worked 5 years in fastfood as a closer. I get the late-night orders and it's a bummer everytime that buzzer goes off. This is right off the highway and we were leaving 10 minutes before close and there were multiple cars still pulling in. They're used to this. Oh, and had the order went out at 9:16 when it was ordered, they'd have had plenty of time to clean up :)
Atmosphere: 3
Food: 1
Service: 1
Mary Race
Food was good. It just took 20 minutes to get it. Was not busy either.
Food: 4
AL B
:20 minute wait on fingers 12/11 7:24pm. No sauces for 3 types. Take a look at the bathroom. Grossly understaffed. But nice cashier & manager.Left for Burger King nearby.
For me to wait so long for my order, they gave me the wrong order the first time. Just for me to go back in and still get the wrong order again. Mind you I simply ordered the sweet and spicy Tenders and fries. They gave me regular Tenders and the fries were cold. Definitely dont recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Eugene L.
The WORSE zaxbys I've ever been to! Ordered a meal online but no option for condiments so I walked in and explained to the cashier my problem. The manager Linda then told me "this ain't have it your way " thenhide by drive thru and talk crap about me to her employee. Since when did management become SO RUDE? Linda mus really be worth losing customers because I'll NEVER eat there again!
Reneatha Newell
Cashier got my order wrong, but I appreciate the staff for being willing to fix my order with no issues. Food wasn't all that great.
Atmosphere: 2
Food: 2
Service: 4
Daniel T.
Good food, fast service, no problems. The Cobb salad is too legit to quit. And a side of tongue torch for some heat
Tracey Jackson
I was pulled down for 15 minutes didn't even give me a chance to to talk to tell them what I need in my bag i had to of the Philly sandwiches
I ordered grilled chicken sandwiches in 2 different occasions. In the first instance, the chicken was raw and had to dump the whole sandwich. 2 days ago I ordered the same,which almost took 25 minutes .I didn't check how it looked like until I got to my workplace only to find out that the chicken was all sooth.I didn't even take a bite!This location is nasty and wonder if what they make is fit for human consumption.
Atmosphere: 3
Food: 1
Service: 1
If I could give them zero stars I would. I did an online order through the app. They told us when we got there to pick up our food that they were out of several items and they left the chicken off the salad. We asked for a refund on those items and were ignored. They refused to speak with us. We called corporate and were told there was nothing they could do but we might get a call from their leadership team.
Atmosphere: 1
Food: 1
Service: 1
Waited thirty minutes for my meal and they gave it to the wrong person . Seven cars outside waiting for food . I wish I went to Wendy’s across the street.homeless people outside too bad environment and slow
Atmosphere: 1
Food: 1
Service: 1
Inside was locked at 5pm. Drive thru order was wrong. No way to have it corrected unless I sat in line for another 30 minutes. Not worth that
Food: 3
Service: 3
Recommended dishes: The House Zalad, Chicken Finger Plate
Cannot enter the store. The doors are locked. Drive thru only. The Drive thru was extremely long and wasn't moving. I went somewhere else.
Atmosphere: 1
Service: 1
The new sandwich is so
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Extra Sauce, Grilled Cobb Salad, Brownies, Traditional Wings - 5, Big Zax Snak Meal, Nibblets Meal, Fingerz Family Pack
I do not eat here because of the bad reviews and do not understand why y’all keep going back if the food and service and employees are that bad sounds like management doesn’t care stay away and they will close it down because they don’t seem to understand your money keeps them working there are other places close by that have chicken fingers and sandwiches
Atmosphere: 1
Food: 1
Service: 1
This was the worst fast food experience of my life and I'm middle aged and overweight. That should say something to the quantity of fast food experiences I've had. I placed a mobile order at 9:16pm, ap said to be there at 9:31. We pulled through drive through 5 minutes early, the child at the speaker said "hold on".We waited.She comes back and says, "pull around".We did.We pull ahead she asks for our order and we state we had a mobile order for Kim. She said to pull to the end of the sidewalk and someone will bring it out when it's done.We do.They don't.Finally at 9:51 (25 mins after arrival and 9 minutes before close) we pop the cad in reverse and head back to the window. She said "What's the name again?"We tell her, she walks awayn comes back with our $17.31 order from the counter and says "Oh it's been right here, just no one wanted to bring it out to you cause we been cleanin' and stuff."I look at my dear husband who's been driving for 6 hours through snow and ice and apologized.As I'm digging through a bag of COLD food, he demands a manager and the little girl working has the AUDACITY to ask us to pull up to the end of the sidewalk to wait for him as he's busy talking to someone in the back. Hell.to.the.no.He says that we'll wait right here. Someone else approaches the window (at this point you'd think it would be a manager right?!) and she asks what we need. (Nope, not a manager). We said we need a manager. She said he was busy getting ready to close so he wasn't available. We said that was fine, we weren't in a hurry, considering our food was already cold and we'd already waited 40 minutes. She slams the window.Fast forward about a minute and the sweetest and most professional fella that was doing the best he could with the pile of trash he has to work with came to the window. We explained briefly about our experiences with his staff. How honestly, the wait sucked, but the customer service was exceedingly the worst part and how the girls were laughing as they were telling us that no one wanted to bring it out to us. He explained that he's been on the job in this market less than two weeks and turning brands around is a slow and steady job. In the end, he did what he had to to make it right, kindly, professionally and to the best of his abilities. Kudos to you my man but I wish I could witness the firing of both of those girls. Unfortunately I live 6 hours from here and won't be returning to Zaxby's on our next trip through.Sidenote: I worked 5 years in fastfood as a closer. I get the late-night orders and it's a bummer everytime that buzzer goes off. This is right off the highway and we were leaving 10 minutes before close and there were multiple cars still pulling in. They're used to this. Oh, and had the order went out at 9:16 when it was ordered, they'd have had plenty of time to clean up :)
Atmosphere: 3
Food: 1
Service: 1
Food was good. It just took 20 minutes to get it. Was not busy either.
Food: 4
:20 minute wait on fingers 12/11 7:24pm. No sauces for 3 types. Take a look at the bathroom. Grossly understaffed. But nice cashier & manager.Left for Burger King nearby.
Service: 1
Restaurantji Recommends
For me to wait so long for my order, they gave me the wrong order the first time. Just for me to go back in and still get the wrong order again. Mind you I simply ordered the sweet and spicy Tenders and fries. They gave me regular Tenders and the fries were cold. Definitely dont recommend this location.
Atmosphere: 1
Food: 1
Service: 1
The WORSE zaxbys I've ever been to! Ordered a meal online but no option for condiments so I walked in and explained to the cashier my problem. The manager Linda then told me "this ain't have it your way " thenhide by drive thru and talk crap about me to her employee. Since when did management become SO RUDE? Linda mus really be worth losing customers because I'll NEVER eat there again!
Cashier got my order wrong, but I appreciate the staff for being willing to fix my order with no issues. Food wasn't all that great.
Atmosphere: 2
Food: 2
Service: 4
Good food, fast service, no problems. The Cobb salad is too legit to quit. And a side of tongue torch for some heat
I was pulled down for 15 minutes didn't even give me a chance to to talk to tell them what I need in my bag i had to of the Philly sandwiches
Atmosphere: 1
Food: 5
Service: 1